Prerna Wadhwa

Associate Consultant

Mumbai, Maharashtra, India3 yrs experience

Key Highlights

  • Expert in global talent acquisition for tech teams.
  • Recognized for exceptional customer service and support.
  • Strong background in recruitment and organizational psychology.
Stackforce AI infers this person is a skilled recruiter with expertise in technology and customer service sectors.

Contact

Skills

Core Skills

Global Talent AcquisitionRecruitingCustomer ServiceCustomer ExperienceOperations ManagementSalesOnboardingMarket ResearchTutoringEducation

Other Skills

Customer SatisfactionTrainingInterpersonal CommunicationCustomer-Focused ServiceOrder ProcessingEmailOffice AdministrationCustomer SupportMicrosoft OfficeAccount ManagementTime ManagementCommunicationInterpersonal SkillsTeam ManagementInterview Preparation

About

AAA Global is a specialised financial talent acquisition firm. AAA Global offers clients a unique blend of both contingency search and executive search practices – specialist insight delivered in an effective, commercial and timely manner. Our values: Outstanding. Honest. Loyal. Please feel free to connect with me on: Email: prerna@aaaglobal.co.uk Phone: +44 20 4615 4089

Experience

Aaa global

Analyst - Quant Development

Feb 2026Present · 1 mo · Mumbai, Maharashtra, India · Hybrid

  • Connect with Purpose
  • I specialise in global hiring strategy for technology teams that build and maintain the core systems powering trading and operations. My focus is on recruiting high-impact talent across software engineering, quantitative development, DevOps, and data engineering, enabling teams to deliver scalable, secure, and high-performance solutions. I partner closely with tech leads and stakeholders to translate complex technical requirements into effective hiring outcomes, delivering talent that drives innovation, automation, and operational excellence.
  • Our values:
  • Outstanding. Honest. Loyal.
  • Please feel free to connect with me on:
  • Email: prerna@aaaglobal.co.uk
  • Phone: +44 20 4615 4089
RecruitingGlobal Talent AcquisitionMarket Research

Octopus energy services

Customer Support Specialist

Nov 2024Nov 2025 · 1 yr · Brighton, England, United Kingdom · On-site

  • Deliver high-quality support for Low Carbon Tech products, managing daily interactions with a customer-first mindset that reflects Octopus values.
  • Recognised with MVP, People’s Choice, and Manager’s Choice awards for consistently exceeding expectations in service delivery and collaboration.
  • Use CRM and communication platforms, to efficiently manage cases, track progress, and ensure timely resolutions.
  • Partner with cross-functional teams, including technical and operations, to troubleshoot complex queries and provide seamless customer journeys.
  • Mentor and guide new team members, sharing best practices and supporting smooth onboarding — strengthening overall team performance.
Customer ServiceCustomer ExperienceCustomer SatisfactionTrainingInterpersonal Communication

Pietro addis & sons limited

Administrative Assistant

Mar 2024Oct 2024 · 7 mos · Brighton, England, United Kingdom · On-site

  • Managed end-to-end invoice processing for two high-volume restaurants (Pinocchio & Donatello), inputting data into Sage and POS systems with 100% accuracy.
  • Oversaw daily till system operations, identifying and resolving discrepancies promptly to maintain financial compliance and smooth business operations.
  • Coordinated with suppliers, management, and kitchen teams to ensure timely payments, smooth stock management, and effective communication across departments.
  • Provided administrative support to senior management, contributing to process improvements and streamlining workflows.
  • Collaborated with front-of-house and back-of-house teams to enhance overall customer service delivery, applying strong interpersonal and organisational skills.
Customer-Focused ServiceOrder ProcessingCustomer ExperienceCustomer SatisfactionEmailOffice Administration+6

Pietro addis & sons limited (pinocchio ristorante)

Bar and Waiting Staff

Nov 2022May 2024 · 1 yr 6 mos · Brighton, England, United Kingdom · On-site

Customer-Focused ServiceTime ManagementCustomer ExperienceCustomer SatisfactionCommunicationCustomer Support+1

Unschool

2 roles

Human Resources Intern

Sep 2021Nov 2021 · 2 mos

  • Coordinated and conducted interviews for Sales & Marketing roles, assessing both technical skills and cultural fit.
  • Built candidate pipelines via LinkedIn sourcing and networking, identifying both active and passive talent.
  • Managed candidate communications, scheduled interviews, and organised onboarding sessions for new hires.
  • Collecting and analysing candidate feedback for hiring managers to improve recruitment processes.
Interpersonal SkillsInterview PreparationCommunicationOnboardingInterviewingMicrosoft Excel+1

Sales And Marketing Intern

Aug 2021Sep 2021 · 1 mo

  • My role in the company included conducting market research to be able to identify the target market for products by Unschool. It included the promotion and marketing of Unschool courses pan India. Following which, promotion of courses on various social media platforms, Instagram, Facebook and LinkedIn and have made a sale worth Rs. 3000/-
Interpersonal SkillsSalesTime ManagementCommunicationNegotiationMicrosoft Excel+1

Self-employed

Tutor

Jul 2020Nov 2021 · 1 yr 4 mos · Mumbai, Maharashtra, India

  • In this role, I worked independently conducting coaching for students of Grade 5 to 8 of the Maharashtra board. Specializing in the subject areas of Math and English. Worked independently conducting coaching for students and adapted various teaching methods and materials to meet students' varying needs and interests as required through hybrid classes via Zoom and Google meet.
  • Scheduling of lecture plans for maximum student learning.
  • Created presentation and prior recordings for fruitful learning and to make learning interesting using tools such as Microsoft Powerpoint and Canva.
Microsoft PowerPointTime ManagementInterpersonal CommunicationCommunicationTutoringSecondary Education+1

Sk trading

Sales Associate

Jan 2017Aug 2022 · 5 yrs 7 mos · Mumbai, Maharashtra, India · On-site

  • Assisted customers in selection of clothing with providing information on different cloth and fabrics and styles, along with managing cash and online transactions. Maintaining sales records with settling transactions and invoices. Collaborating with wholesalers and retailers to ensure accuracy with delivery of orders. Lastly, provided outstanding customer service to ensure a positive shopping experience for all customers.
Customer-Focused ServiceOrder ProcessingInterpersonal SkillsSalesTime ManagementCustomer Experience+7

Education

University of Sussex

Master's degree — Industrial and Organizational Psychology

Sep 2022Sep 2023

Kishinchand Chellaram College of Arts Commerce and Science

Bachelor of Arts - BA — Psychology

Jan 2019Jan 2022

Kishinchand Chellaram College of Arts Commerce and Science

Hsc

Jun 2017Aug 2019

Mary Immaculate Girls'​ High School

Ssc

Jun 2004May 2017

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