Nov 2024 – Nov 2025 · 1 yr · Brighton, England, United Kingdom · On-site

• Deliver high-quality support for Low Carbon Tech products, managing daily interactions with a customer-first mindset that reflects Octopus values.
• Recognised with MVP, People’s Choice, and Manager’s Choice awards for consistently exceeding expectations in service delivery and collaboration.
• Use CRM and communication platforms, to efficiently manage cases, track progress, and ensure timely resolutions.
• Partner with cross-functional teams, including technical and operations, to troubleshoot complex queries and provide seamless customer journeys.
• Mentor and guide new team members, sharing best practices and supporting smooth onboarding — strengthening overall team performance.

Mar 2024 – Oct 2024 · 7 mos · Brighton, England, United Kingdom · On-site

• Managed end-to-end invoice processing for two high-volume restaurants (Pinocchio & Donatello), inputting data into Sage and POS systems with 100% accuracy.
• Oversaw daily till system operations, identifying and resolving discrepancies promptly to maintain financial compliance and smooth business operations.
• Coordinated with suppliers, management, and kitchen teams to ensure timely payments, smooth stock management, and effective communication across departments.
• Provided administrative support to senior management, contributing to process improvements and streamlining workflows.
• Collaborated with front-of-house and back-of-house teams to enhance overall customer service delivery, applying strong interpersonal and organisational skills.

Nov 2022 – May 2024 · 1 yr 6 mos · Brighton, England, United Kingdom · On-site

Sep 2021 – Nov 2021 · 2 mos

• Coordinated and conducted interviews for Sales & Marketing roles, assessing both technical skills and cultural fit.
• Built candidate pipelines via LinkedIn sourcing and networking, identifying both active and passive talent.
• Managed candidate communications, scheduled interviews, and organised onboarding sessions for new hires.
• Collecting and analysing candidate feedback for hiring managers to improve recruitment processes.

Aug 2021 – Sep 2021 · 1 mo

• My role in the company included conducting market research to be able to identify the target market for products by Unschool. It included the promotion and marketing of Unschool courses pan India. Following which, promotion of courses on various social media platforms, Instagram, Facebook and LinkedIn and have made a sale worth Rs. 3000/-

Jul 2020 – Nov 2021 · 1 yr 4 mos · Mumbai, Maharashtra, India

• In this role, I worked independently conducting coaching for students of Grade 5 to 8 of the Maharashtra board. Specializing in the subject areas of Math and English. Worked independently conducting coaching for students and adapted various teaching methods and materials to meet students' varying needs and interests as required through hybrid classes via Zoom and Google meet.
• Scheduling of lecture plans for maximum student learning.
• Created presentation and prior recordings for fruitful learning and to make learning interesting using tools such as Microsoft Powerpoint and Canva.

Jan 2017 – Aug 2022 · 5 yrs 7 mos · Mumbai, Maharashtra, India · On-site

• Assisted customers in selection of clothing with providing information on different cloth and fabrics and styles, along with managing cash and online transactions. Maintaining sales records with settling transactions and invoices. Collaborating with wholesalers and retailers to ensure accuracy with delivery of orders. Lastly, provided outstanding customer service to ensure a positive shopping experience for all customers.