Dec 2020 – Oct 2022 · 1 yr 10 mos · Gurugram, Haryana, India

• >Network Oversight:
• Managed Shyam Spectra's network using advanced tools like WhatsApp Gold, Nagios, and Symphony.
• >Real-time Monitoring:
• Monitored and proactively managed the network for optimal performance.
• >24x7 Support:
• Provided round-the-clock networking support, specializing in switching troubleshooting.
• >LAN and Internet Management:
• Oversaw design and installation of the organization-wide LAN and internet system.
• >Hardware Maintenance:
• Optimized network reliability through hardware and software maintenance.
• >Tier 2 Ticketing:
• Delivered Tier 2 network ticketing support, ensuring timely issue resolution.
• >Data Centre Management:
• Designed and installed data center network devices, including routers and switches.
• >Device Expert:
• Proficient in D-Link Dgs 300, Huawei3300,3700, 5700, 5500, 4500, 6700 , and Juniper mx80 devices, resolving fiber connectivity issues.
• >GPON Troubleshooting:
• Addressed GPON issues, including user profiles and bandwidth.
• >End-to-End Resolution:
• Resolved end-to-end network issues reported by business clients.
• >User Support:
• Supported WiFi router configuration and managed internet connectivity.
• >Customer Issue Understanding:
• Identified and resolved customer issues such as slow speed, link down, and latency.
• >Port Forwarding and Traffic Analysis:
• Diagnosed and resolved port forwarding issues and analyzed network traffic.
• >MPLS and FTTH Expertise:
• Conducted MPLS access network troubleshoot and managed FTTH using GPON.
• >Escalation Handling:
• Handled escalated issues and coordinated with on-site engineers.
• Revenue Contribution:
• Contributed to revenue by advocating for infrastructure upgrades through Spectra.