PRANUTHI B.

CEO

Frisco, Texas, United States10 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

9+ years of RPA experience in healthcare.
Led successful automation projects saving 24 FTE.
Expert in Automation Anywhere, Blue Prism, and UiPath.

Stackforce AI infers this person is a RPA expert in the healthcare sector with strong automation and project management skills.

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Skills

Core Skills

RpaProject ManagementAutomation DevelopmentProcess Optimization

Other Skills

Automation AnywhereBlue PrismBusiness DevelopmentBusiness OperationsC#C++DocumentationHTAJavaOracle DatabaseProblem SolvingProcess AutomationProgrammingResearchTeamwork

About

As a RPA Team Lead at Wipro, I leverage my 9+ years of work experience to design and deliver robust, viable, and highly efficient robots using Automation Anywhere, Blue Prism, and UI Path. I have expertise in building RPA solutions that enhance performance, quality, and customer satisfaction for the health insurance sector, one of the most complex and dynamic industries in the world. I lead and manage complete project life cycles, from initial planning and requirements gathering to final testing and deployment of enterprise web applications and RPA solutions. I also develop the knowledge and skills of my team members on RPA, machine learning, workflows, backend, and APIs, and ensure methodical documentation of all phases of engagement. I have successfully implemented end-to-end RPA for eight processes in the health insurance sector, resulting in 24 FTE savings and 50% AHT. My mission is to empower my clients with innovative and scalable RPA solutions that optimize their business processes and outcomes.

Experience

Wipro

2 roles

RPA Team Lead

Promoted

Jan 2021 – Present · 5 yrs 2 mos

Responsible for solution orchestration and design of technical documentation.
Plan and execute unit testing, integration testing, code reviews.
Develop knowledge of team members on Robotic Process Automation (RPA), machine learning, workflows, backend and APIs.
Ensure methodically documentation of all phases of engagement from business process analysis to development and implementation.
Lead projects applications with unattended/attended automations in an AGILE environment.
Provide Automation Anywhere SME support and assist client team with bot’s development.
Oversee design & execution of automation process.
Oversee development of bots for the identified process steps.
Ensure Testing of bots.
Oversee deployment of bots in production.
Track & ensure bug fixes within TAT.

Automation AnywhereBlue PrismUiPathProject ManagementDocumentationRPA

RPA Developer

Mar 2018 – Jan 2021 · 2 yrs 10 mos

Created RPA structure and team along with production support, designed and developed RPA solutions to accelerate business processes.
Implemented End to End Robotic Process Automation (RPA) for 8 processes in Health Insurance Sector using Automation Anywhere. The RPA implementation resulted in 24 FTE savings and 50% AHT.
Created end to end automation solutions for clients as per requirement which involves feasibility study, designing architecture, development, testing and deployment of automation.
Worked on available process, available resource in control room.
Working on business process diagrams and process flow charts with RPA tools.
Created external scripts using VBS, VBA and HTA and integrated with Automation Anywhere to achieve process automation.
Having track record in the successful delivery and support of excel macros, visual basic scripts or other configuration/scripting type technology.
Automated tasks using web recorder and Scheduled tasks to repeat as per requirements.
Skillful in writing macro to pass the clean data into the robots and also involved in PILOT Phase, which is the final discuss before production done between SME and also the RPA Developers.
Performed stress test for bot scripts to prove the scalability and stability of RPA code.
Worked on different licenses in Automation Anywhere, like development client license, run client license, control room license.
Strong in documentation, requirement gathering, and providing trainings.
Detailed oriented with strong organizational and communication skills.
Extensively worked on debugging application for fixing bugs and production support.

Automation AnywhereRPAVBSVBAHTADocumentation+1

Amazon

Customer Relationship Management Specialist

Sep 2015 – Jul 2016 · 10 mos · Hyderabad, Telangana, India

Respond to customer queries in a timely and accurate way, via phone, email or chat identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our product, sales and marketing teams assist in training junior customer support representatives.

Sutherland

Project Trainee-Client Service Management, Health Care Automation

Aug 2013 – Jul 2015 · 1 yr 11 mos

Convert Strategy into OKRs and OKRs into initiatives.
Help cross tears and build and align on scope.
Track committed initiatives and course correct.
Build, execute and track OKRs (Objectives and Key Results).
Use data-driven decision-making tools for the execution of the program.
Review software codes developed using C, C++, java.
Ensure successful execution of programs at ground level through building the required process, aligning stakeholders.
Provide visibility into status, health & capacity to senior leadership across multiple programs in the organization.
Collaborate with fellow program managers to build best practices.
Identify and predict blockers, conflicts, and risks and seek solutions to eliminate them.
Develop strong empathy with stakeholders to understand their business goals and build priorities.