Aug 2020 – May 2023 · 2 yrs 9 mos · Hyderabad, Telangana, India

• Enable FirstSource's Digital First Digital Now agenda with technology platforms, automation, collaboration labs & business-IT support and professional services

Jan 2020 – Aug 2020 · 7 mos · Hyderabad, Telangana, India

• P&L management and driving business growth
• Delivery oversight and governance for all engagements
• Industry go to market
• Partnerships and innovation
• Engineering best practices

Apr 2018 – Dec 2019 · 1 yr 8 mos

• Create digital transformation levers and impact with research & innovation. Technology research and experimentation projects span augmented software engineering, internet of robots, AI driven back office transformation, …Peak team size of 200 across technology research, engineering, business analysis and product management
• Key focus areas include : Research charter and strategy development, Relationships and engagement governance with external/internal partners, Engineering leadership to industrialize research outputs
• Impact projects
• Accelerate UI design and development for digital engagements leveraging an AI backbone to drive 50%+ effort savings and 70% cycle time reduction (in progress)
• End to End US mortgages intake processing and automation platform to capture data from 1 Mil+ pages daily spanning 80% of US mortgages with a 3000+ Ops user base

Jan 2017 – Apr 2018 · 1 yr 3 mos

• Led the delivery teams for Cognizant's Automation Hub in addition to engineering/platform development teams for the Cognizant Global technology office (GTO) IP/Asset Hub. Key focus areas
• Capability build out in RPA/ITPA technologies. Enable Hub & Spoke roll out in Cognizant
• Digital transformation via bespoke automation solutions
• Automation CritSit engagements
• Partnerships
• Peak team size managed was ~300 focused on governance, vendor partnerships, business analysis and technology delivery & critical situation interventions.

Jan 2016 – Dec 2016 · 11 mos

• Responsibilities
• Develop go to market strategy & build out organizational capabilities
• Client relationships and business development
• Solution development, Advisory services
• Partner engagement across vertical SaaS and RPA software companies
• Establish and roll out a service delivery framework with business KPIs & quality metrics
• Platforms/Product engineering
• Enterprise automation / RPA

Jul 2013 – Dec 2015 · 2 yrs 5 mos

• Delivery Director for a top 5 Cognizant client.Responsibilities span P&L management, IT & BPO transformation, technology service delivery and product development. Additional practice development responsibilities include industry partnerships, solutioning for & launching capital markets industry utilities (BPaaS). Team span of ~900 global headcount and revenues of $69 Mil.
• Responsibilities :
• Capital markets & Wealth management IT delivery
• Account planning and strategy
• Metrics based management & Outcome driven delivery
• IT/Operations synergies
• Capital markets Utilities ( BPaaS/SaaS)
• Business process automation ( RPA driven )

Nov 2010 – Jul 2013 · 2 yrs 8 mos

• Managing Client Partner heading Banking & Financial services in Canada, with revenue of $ 40 Mil and a global team of 500 . Clients spanned across investment banking, wealth management & retail banking.
• Relationship management
• Engagement governance
• P&L management
• Sales and business development
• Delivery management

May 2008 – Nov 2010 · 2 yrs 6 mos

• BFS Complex Delivery Group Practice Lead for the Cards & Payments SBU
• Delivery oversight for SI/complex program execution for the SBU
• IT Governance/PMO competency development
• Key projects executed include
• Enterprise wide WAS migration leveraging a factory execution model for a large FI
• Post acquisition integration for a leading payments software company
• Application consolidation & technology migration project for a leading cards issuer

Apr 2006 – Jun 2008 · 2 yrs 2 mos

• Delivery management for a business critical enterprise transformation program at a Fortune 500 financial planning & asset management firm. Peak team size 300+
• Managed services/Total outsourcing
• Large scale development & Systems integration
• Process re-engineering & BPO services
• Ongoing BAU services
• Technology consulting to drive down IT TCO
• More than 10 concurrent large development projects, $20 Mn P&L
• Start-up delivery & incubation of the BU’s Shanghai operations

Mar 2004 – Apr 2006 · 2 yrs 1 mo

• Managed assigned client relationships across the Mid West region with responsibility for relationship management, project delivery and P&L.
• Grew the account portfolio from $2.4 Mn in 2004 to over $5 Mn in 2005.
• Projects delivered ranged from ADM to legacy conversion & complex development.
• Practice development incl new account pursuit & joint go to market strategies with alliance partners

Jun 2003 – Mar 2004 · 9 mos

• Enterprise knowledge management initiatives
• Senior Management induction process set-up and kickoff
• Worked on the launch of the 'market services' function to drive effective positioning
• Pre-sales for strategic client pursuits in the US Western region
• BU operations support

Jun 2001 – Jun 2003 · 2 yrs

• Managed key project releases for a TS2 card platform conversion program at a Top 5 US Card issuer
• Process re-engineering and business analysis for Disputes & Credit protection

Apr 2000 – Jun 2000 · 2 mos · Greater Bengaluru Area

• Alternate channel evaluation and partner selection for credit card sales
• Estimate business potential for HSBC's India payment gateway solution offering