Jul 2021 – Present · 4 yrs 10 mos

• Managing the entire CRM project delivery in US, Canada and South America region. Responsible for pre-sales, implementation and growth in the region. Managing a global workforce.

Jul 2014 – May 2022 · 7 yrs 10 mos

• Associated for over 10 years with a global leader in technology services and consulting, enabling clients globally to create and execute strategies for their digital transformation.
• Handled several program management engagements. Involved in requirement gathering, process definition, design, development, stakeholder management, vendor management, roll-out and support functions. Well-versed with defining and implementing sales process. Redefining the CRM from system of records to system of insights.
• As part of social selling, implemented LinkedIn Sales Navigator to help Infosys sales team to use their social and business connect more effectively. Microsoft also published a case study on our implementation.
• Program managed Maker-Checker Compliance Process Framework with the Re-engineered Compliance Tracking System (CTS) system solution (for contract obligations), enabled improvement on compliance process and system
• Managed a worldwide and multilingual customer contract management system
• Program managed Microsoft Dynamics 365 (CRM solution) & Power BI implementation to achieve key goals of the organization and promoted sales excellence for the sales teams across 80+ countries.
• Ensured seamless implementation of pricing system (CPQ solution) across all subsidiaries of Infosys with user base of ~40000
• Implemented Salesforce at Infosys sites in North America region
• Implemented SAP CRM for Infosys sales community across 80+ countries.
• Program managed many .Net/Sharepoint applications within the sales and marketing domain

Oct 2009 – May 2014 · 4 yrs 7 mos · Bengaluru Area, India

• SFDC Implementation - Scope included rolling out SFDC for North America region for sales process. Primarily covering Account, Contact & Opportunity management, collaboration & strategic management, strategic themes - ability to associate opportunities with “go-to-market” strategies such as: Digital consumers, Emerging economies, Sustainable tomorrow, Smarter organizations, New commerce, Pervasive computing and Healthcare economy
• Program managed the entire product evaluation process and implemented the solution. Responsible for executing the project and roll-out.
• Successfully trained users to bring them into CRM, so that management gets visibility to pipeline
• CRM-On-The-Go - SAP CRM
• The focus of the program was to bring the power of mobility to enhance productivity, collaboration and responsiveness to Sales business users. It will enable information on the demand and perform transactions on applications while on the move.
• CRM-on-the-go is a technology platform that deploys Smart Compliance concept. It is built around Company's proprietary mobile device agnostic framework mConnect. The platform has been deployed on Blackberry and enables smart-phone based compliance approvals.
• CRM Outlookization (SAP CRM 6.0)
• Organization developed browser based applications hosted from a central location which enabled end users to be connected to company network. Performance of applications deteriorated as the user moved away from the hosting environment. There was an increased strategic need for Enterprise mobility, greater access and higher performance. A paradigm shift was needed to develop applications to meet the ever demanding needs of the business. To overcome these challenges, the pervasive nature of Microsoft Outlook was used to provide key transactions of native applications to be performed from familiar Outlook screens. The CRM Outlook-ization project pioneered multiple technologies

Sep 2007 – Sep 2009 · 2 yrs · Bengaluru Area, India

• SAP CRM (6.0) Sales & Marketing Implementaion
• We decided to leverage packaged applications from in-house CRM solution as aiming to be global technology service major and improving sales productivity.
• Company has relationship with many Accounts, Contacts and pursues several Opportunities which is managed by a core Sales team. Partnership was made with various teams within the organization for launching SAP CRM to automate and improve the sales process, giving controlled access to data on a need to know basis, allowing end to end trace-ability and enabling SOX compliance. Therefore increasing revenue & profitability, and reducing Cost of Sales significantly.