Jun 2022 – Jan 2024 · 1 yr 7 mos · Remote

• Configuration and resetting the network access accounts whenever required.
• Installation of new software.
• Processing software and hardware by coordinating user setups, installations and upgrades.
• Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, servers, network equipment, voice and video hardware and mobile devices
• Perform incident resolution or, when required, escalate to the appropriate group.
• Interact with team to track and prioritize incidents and tasks in the ticket queues.
• Execute software installation and deployment to computing systems.
• Execute asset change tasks and reflect such changes in appropriate databases.
• Ensure security and policy compliance while performing technical tasks.
• Create and update knowledgebase articles to ensure quality documentation exists for the support process.
• Contribute to projects as needed and as coordinated by the assigned project manager.
• Significant flexibility to perform off-hours activities, both on site and remotely.
• Create accurate documentation for all customer interactions in Incident Management System.

Aug 2021 – May 2022 · 9 mos · Lahore, Punjab, Pakistan

Apr 2021 – Aug 2021 · 4 mos · Lahore, Punjab, Pakistan

• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communications between key clients and internal teams.
• Managing account team assigned to each client.
• Strategic planning to improve client results.
• Meeting all client needs and deliverables according to proposed timelines.
• Analyzing client data to provide customer relationship management.
• Expanding relationships and bringing in new clients.

Apr 2018 – Dec 2018 · 8 mos · Lahore, Punjab, Pakistan

• Geometry Cleanup and middle surface Generation of Sheet metal and plastic Parts.
• Shell-meshing on Middle Surface for Plastic and Sheet metal Parts For Modeling generation.
• Tetra Volume Meshing for Strength & Stiffness Simulations.
• Hexa Interior Meshing for Strength Simulations.
• VIP making and VIP realization involving spot-welds, laserwelds and kleber (adhesive and cohesive) for strength, crash and NVH models.
• CAE Model Generation For Strength (Non-Linear-Static).
• CAE Mesh Generation and VIP realization For NVH.

Oct 2016 – Apr 2018 · 1 yr 6 mos · Lahore, Punjab, Pakistan

• Provide excellent services through phone to IT users for basic end user related hardware and software, desktop related LAN network systems.
• Configuration and resetting the network access accounts whenever required.
• Installation of new hardware and software.
• Processing software and hardware by coordinating user setups, installations and upgrades.
• Provide training to end users.
• Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, servers, network equipment, voice and video hardware and mobile devices
• Perform incident resolution or, when required, escalate to the appropriate group.
• Interact with global IT teams to track and prioritize incidents and tasks in the ticket queues.
• Execute software installation and deployment to computing systems.
• Execute asset change tasks and reflect such changes in appropriate databases.
• Ensure security and policy compliance while performing technical tasks.
• Create and update knowledgebase articles to ensure quality documentation exists for the support process.
• Perform emergency or periodically planned information systems administration tasks maintenance /upgrades and configuration changes.
• Contribute to projects as needed and as coordinated by the assigned project manager.
• Significant flexibility to perform off-hours activities, both on site and remotely.
• Create accurate documentation for all customer interactions in Incident Management System.

Aug 2016 – Oct 2016 · 2 mos · Lahore, Punjab, Pakistan

• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Guidance of the users to support them in becoming more productive.
• Support in the development of programs to train the customer on how to properly use the products
• Concession of the customer's troubles by recommendation of products, services or procedures
• Evaluation of the system's problems to recommend enhancements.

Apr 2016 – Jul 2016 · 3 mos · Lahore, Punjab, Pakistan

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Mar 2014 – Mar 2016 · 2 yrs · Lahore, Punjab, Pakistan

• Configuration of internet in Different Mobile phones through call.
• Rectifying the Internet errors occur in different mobile operating Systems.
• Handling complaints & Escalation Regarding Configuration.

Apr 2012 – Mar 2014 · 1 yr 11 mos · Lahore, Punjab, Pakistan

• Geometry Cleanup and middle surface Generation of Sheet metal and plastic Parts.
• Shell-meshing on Middle Surface for Plastic and Sheet metal Parts For Modeling generation.
• Tetra Volume Meshing for Strength & Stiffness Simulations.
• Hexa Interior Meshing for Strength Simulations.
• VIP making and VIP realization involving spot-welds, laserwelds and kleber (adhesive and cohesive) for strength, crash and NVH models.
• CAE Model Generation For Strength (Non-Linear-Static)
• CAE Mesh Generation and VIP realization For NVH.

Jan 2012 – Apr 2012 · 3 mos · Lahore, Punjab, Pakistan

• Documentation by sea.
• Documentation by Air.
• Telemarketing.
• Customer dealing.
• Checking shipping Status & informing consignee
• Rates and space.
• Online Marketing.
• Custom documents.