Heidi Hittner — CEO

Heidi Hittner is the Chief Business Operations Officer at agilon health and a core member of the executive leadership team, leading the integration of operations, clinical programs, and business operations functions to ensure agilon’s platform delivers operational consistency and measurable value creation. She also serves as Chief of Staff to the Office of Executive Chairman, orchestrating executive alignment, leadership engagement cadence, and strategic execution of executive team priorities across the organization. Prior to her current role, Heidi served as Chief Experience Officer for agilon, leading medical quality, cost and organic growth. Before that, Heidi held a senior leadership role at Fresenius Medical Care North America where she led the development of physician services and strategies, which fueled success in value-based care. She also worked at Concentra where she led operations nationally, which resulted in its successful NPS transformation. Heidi serves on the Board of Trustees for Ardmore Institute of Health. When she’s not quickly "sizing up" business scenarios, applying contingent thinking and focused on solving problems, you can find her skiing in Tahoe, whipping up delicious meals as a self-proclaimed "vegetarian foodie", golfing, or testing her balance with stand-up paddleboarding.

Stackforce AI infers this person is a Healthcare Executive with extensive experience in operations and strategic leadership.

Location: Incline Village, Nevada, United States

Experience: 29 yrs 7 mos

Skills

Leadership
Healthcare Management
Strategy
Management

Career Highlights

Led operational integration at agilon health.
Drove $1B revenue through strategic execution.
Pioneered value-based care strategies in healthcare.

Work Experience

agilon health

Chief Business Operations Officer & Chief of Staff (1 yr 1 mo)

EVP, Chief of Staff (1 yr 6 mos)

Chief Experience Officer (2 yrs 4 mos)

Senior Vice President Provider Strategies & Growth (3 yrs 1 mo)

Ardmore Institute of Health

Board Trustee (3 yrs 10 mos)

Fresenius Medical Care North America

Senior Vice President Fresenius Physician Solutions (2 yrs 8 mos)

Baby+Company

Chief Operating Officer (7 mos)

GLG (Gerson Lehrman Group)

Council Member (10 mos)

Humana

Senior Vice President Operations at Concentra (division of Humana) (3 yrs 1 mo)

Concentra

Vice President Operations at Concentra, a division of Humana (3 yrs 8 mos)

Vice President Therapy- West Zone (5 mos)

Area Operations Director- Southern CA (2 yrs 8 mos)

Area Therapy Director - Southern CA (5 yrs 2 mos)

Apple Physical Therapy

Center Manager (1 yr 3 mos)

Joanne Krupski & Associates

Director of Rehabilitation Services (1 yr 4 mos)

Rehabilities

Physical Therapist (4 mos)

Healthcare Everywhere Inc

Physical Therapist (1 yr 4 mos)

Education

Master’s Degree at Loma Linda University

Bachelor’s Degree at Loma Linda University

Pre-Physical Therapy Studies at Pacific Union College

Heidi Hittner

CEO

Incline Village, Nevada, United States29 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led operational integration at agilon health.
Drove $1B revenue through strategic execution.
Pioneered value-based care strategies in healthcare.

Stackforce AI infers this person is a Healthcare Executive with extensive experience in operations and strategic leadership.

Contact

heiditfritz@gmail.com LinkedIn

Skills

Core Skills

LeadershipHealthcare ManagementStrategyManagement

Other Skills

Account ManagementBusiness Process ImprovementCRMCoachingCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer ServiceDeveloping physician servicesInnovative technology servicesOperations managementPhysical TherapyProcess ImprovementSalesStrategic PlanningStrategic execution

About

Experience

Agilon health

4 roles

Chief Business Operations Officer & Chief of Staff

Promoted

Feb 2025 – Present · 1 yr 1 mo

Heidi Hittner is the chief business operations officer at agilon health and a core member of the executive leadership team, leading the integration of operations, clinical programs, and business operations functions to ensure agilon’s platform delivers operational consistency and measurable value creation. She also serves as Chief of Staff to the Office of Executive Chairman, orchestrating executive alignment, leadership engagement cadence, and strategic execution of executive team priorities across the organization.
For centralized operations, Heidi leads all platforms that are critical to the scalability and success of agilon’s physician-enablement model, including risk adjustment (RAF), quality, clinical operations and performance infrastructure. Her marketing and communications scope includes aligning enterprise-wide internal messaging, physician partner engagement and external brand strategy.
Prior to her current role, Heidi served as chief experience officer for agilon, leading medical quality, cost and organic growth. Before that, Heidi held a senior leadership role at Fresenius Medical Care North America where she led the development of physician services and strategies, which fueled success in value-based care. She also worked at Concentra where she led operations nationally, which resulted in its successful NPS transformation.
Heidi serves on the Board of Trustees for Ardmore Institute of Health. She received her masters and BS in physical therapy from Loma Linda University.

LeadershipProcess ImprovementStrategic PlanningHealthcare ManagementCross-functional Team Leadership

EVP, Chief of Staff

Promoted

Jun 2024 – Dec 2025 · 1 yr 6 mos

Heidi Hittner is executive vice president, chief of staff, within the office of the chief executive officer (CEO) at agilon health. In this role, Heidi serves as strategic partner, operational leader and primary liaison on behalf of the CEO to ensure agilon is achieving its business plan.

Chief Experience Officer

Feb 2022 – Jun 2024 · 2 yrs 4 mos

Senior Vice President Provider Strategies & Growth

Jan 2019 – Feb 2022 · 3 yrs 1 mo

Ardmore institute of health

Board Trustee

May 2022 – Present · 3 yrs 10 mos

Fresenius medical care north america

Senior Vice President Fresenius Physician Solutions

May 2016 – Jan 2019 · 2 yrs 8 mos

Heidi led the FPS division responsible for:
1. Developing physicians and practices that are strategically important to
FMCNA’s initiative to build best-in-class renal integrated delivery systems. This allows
FMCNA to engage with regional health systems and multispecialty practices around a
broader definition of clinical services and renal patients.
2. Developing models to identify and prioritize data-driven and protocol-based strategies
to support nephrology practices in moving to value-based care and engaging with
FMCNA resources and teams which facilitate the coordination of care for CKD and ESRD
patients.
3. Providing innovative technology services, tools and analytics to support renal chronic care providers in the healthcare journey to value based care.

Developing physician servicesValue-based care strategiesInnovative technology servicesHealthcare ManagementStrategy

Baby+company

Chief Operating Officer

Oct 2015 – May 2016 · 7 mos · Cary, North Carolina

Helping to Grow Strong Families, One Birth at a Time
Our vision is to set a new standard of maternity care through a model that celebrates the joy of pregnancy and birth and sets families up for a strong start on their life journey.
Baby+Company provides comprehensive, minimally invasive maternity care in freestanding birth centers across the country.

Glg (gerson lehrman group)

Council Member

Jul 2015 – May 2016 · 10 mos

Consulting and advisory services to multiple clients

Humana

Senior Vice President Operations at Concentra (division of Humana)

May 2012 – Jun 2015 · 3 yrs 1 mo · Addison, TX

Concentra was acquired by Select Medical/WCAS effective June 2015
Drove consistent performance across the enterprise, including 4 zones, nearly 475 sites, and $1B revenue through executing strategy, vision, and alignment and developing team capabilities. Supported more than 8,000 colleagues delivering service at these locations, and all centralized operations services supporting them, including call and referral center.