Oct 2024 – Nov 2024 · 1 mo · Riverside, California, United States · Hybrid

• Led the implementation of a new Enhanced Care Management (ECM) program for high risk populations, ensuring quality and compliance.
• Collaborated with managed care organizations to maintain regulatory standards and optimize clinical workflows.
• Designed data models and dashboards to deliver actionable insights for stakeholder decisions.

Apr 2024 – Sep 2024 · 5 mos

• Traveled across four countries, ran a short-term rental business, and focused on renewal, gaining cultural insight, sharpening operational skills, and evolving my approach to leadership and problem-solving.

Feb 2024 – Mar 2024 · 1 mo

• Optimized patient onboarding workflows to enhance care experience and operational efficiency.
• Identified process improvement opportunities across programs to drive better outcomes.
• Streamlined service delivery for Implementation, Community Health Worker, and Behavioral Health programs.

Aug 2023 – Jan 2024 · 5 mos

• Led population health initiatives to address vulnerable populations' needs and align programs with organizational goals.
• Utilized advanced data analytics to develop evidence-based care models and optimize healthcare strategies.
• Executed a transition-of-care program, reducing emergency department readmissions and improving care completion rates.

May 2023 – Aug 2023 · 3 mos

• Developed and executed data-driven clinical roadmaps to advance healthcare initiatives.
• Collaborated across departments to manage project lifecycles for timely delivery.
• Engaged stakeholders to integrate strategies within the Clinical Services framework.

Sep 2022 – May 2023 · 8 mos

• Developed patient-centric protocols to improve outcomes for underserved populations.
• Led a multidisciplinary team in delivering holistic care.
• Piloted large language models for clinical applications.

Apr 2022 – Sep 2022 · 5 mos

• Led a team of public health nurses to implement advanced technology for automated reporting and improved service delivery.
• Utilized data visualization and programming skills to identify care delivery trends and drive strategic quality improvements.
• Enhanced nurse-patient ratios, boosted accountability, and optimized resource utilization.

Jan 2022 – Apr 2022 · 3 mos

• Supervised a team of 10 multidisciplinary professionals, ensuring comprehensive assessments and evaluations for individuals and communities.
• Led quality assurance initiatives to enhance care delivery for diverse cultural populations.
• Standardized key databases for psychotropic medications and medically fragile patients, resulting in improved service delivery and health outcomes.

Oct 2020 – Dec 2021 · 1 yr 2 mos

• Supervised a team of 50 nursing staff, administering up to 600 vaccinations daily during peak pandemic operations.
• Streamlined emergency medical care by coordinating teams and optimizing resource utilization.
• Managed staff assignments, schedules, and medical supply logistics for efficient operations.

Aug 2018 – Jan 2022 · 3 yrs 5 mos

• Collaborated with emergency social workers and case managers to optimize outcomes for children actively involved with child welfare services.
• Implemented health programs and delivered direct patient care to drive sustainable improvements in public health.
• Conducted over 200 public health assessments annually for foster children, monitoring psychotropic medication use.

Oct 2021 – Jan 2022 · 3 mos · Remote

• Enhanced social engagement features through detailed analysis and problem-solving, improving user satisfaction.
• Provided comprehensive feedback on gameplay mechanics and user experience, contributing to product refinement.
• Organized and facilitated playtesting sessions to identify and address potential issues, ensuring a high-quality product launch.

May 2018 – Aug 2018 · 3 mos

• Conducted psychiatric assessments and provided stabilization services for approximately six patients per shift in a high-pressure environment.
• Collaborated with interdisciplinary teams to establish client-centered goals and implement effective crisis intervention strategies.
• Reduced patient distress and successfully managed acute crises to ensure the well-being of patients.

Sep 2015 – Jul 2016 · 10 mos · Redlands, California, United States

• Determined eligibility for aid programs, ensuring timely support for individuals and families in need.
• Conducted detailed interviews and application reviews, accurately interpreting regulations and policies.
• Calculated grant amounts, connected applicants to social resources, and enhanced service delivery through problem-solving skills.