Jul 2009 – May 2012 · 2 yrs 10 mos

• Delivery Manager/ COO
• Review customer orders and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth.
• Analyze and troubleshoot delivery issues in a timely fashion.
• Manage a delivery team to ensure timely and accurate customer deliveries.
• Oversee daily activities of delivery team and provide direction and guidance as needed.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that team maintains high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
• Serve as primary contact for customer inquiries and concerns.
• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
• Perform customer negotiations for delivery rates.
• Develop process improvements to achieve cost effectiveness and time saving.
• Make critical business decisions to meet customer expectations.
• Develop scope and budget for delivery projects
• Report delivery status to customers and develop required delivery documentations
• Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently
• Work with the Product Manager to define the roadmap for any given product and translate this into user stories
• Lead the collaborative, dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team
• Matrix-managing a multidisciplinary team
• Ensure all products are built to an appropriate level of quality for the stage (alpha/beta/production)
• Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.

Apr 2008 – Jul 2009 · 1 yr 3 mos

• Involved in end-to-end recruitment
• Recruiting for all levels of candidates, from lower level to higher level
• Interact with Partner Companies regarding the requirements and allocate the same to the Team members.
• Train the new joinees about the software and work methodology.
• Salary Negotiation with the employees (Consultant)
• Issue the offer letters and relieving letters (taking care of joining formalities and exit interviews)
• Maintain resume database according to the skill set.
• Testing technical qualifications and credentials of candidates with regard to systems & applications programming, web technologies etc. as per client requirements.
• Coordinating with the project manager regarding the requirements.
• Assisting the clients and candidates in the selection process and following-up with candidates till he/she joins and even post their joining of the company.
• Sourcing & building databases through job portals/references/head hunting/networking, as also keeping the databases active.
• Maintaining and updating client requirements constantly and documenting all activities as per defined and approved company processes.

Sep 2007 – Apr 2008 · 7 mos

• Understanding the client requirements and sourcing the profiles accordingly through job portals referrals and databases.
• Conducting primary telephonic interviews to check the candidate's soft skill and availability.
• Testing technical qualifications and credentials of candidates with regard to systems & applications programming, web technologies etc. as per client requirements.
• Processing the profiles and sending them to the clients after primary short listing.
• Coordinating with HR person for getting the feedback and scheduling the interviews.
• Assisting the clients and candidates in the selection process and following-up with candidates till he/she joins and even post their joining of the company.
• Sourcing & building databases through job portals/references/head hunting/networking, as also keeping the databases active.
• Maintaining and updating client requirements constantly and documenting all activities as per defined and approved company processes.

Jan 2005 – Jan 2007 · 2 yrs