Lakshmi Nayak

Operations Associate

Hyderabad, Telangana, India5 yrs 2 mos experience

Key Highlights

Three years of experience in claims processing.
Expertise in training and onboarding new team members.
Strong focus on customer service and dispute resolution.

Stackforce AI infers this person is a Claims Management professional with a strong focus on compliance and customer service in the healthcare industry.

Contact

Skills

Core Skills

Risk ManagementClaims ProcessingClaims ManagementCustomer Service

Other Skills

AML complianceCommunicationCritical ThinkingEnglishFinanceFinancial TransactionsGoogle AnalyticsGrievancesKYC verificationLeadershipMicrosoft ExcelOperational ActivitiesPolicies & ProceduresProblem SolvingRisk Analysis

About

With 3 years of experience as a Claim Associate, I specialize in precise claim processing while ensuring compliance with industry regulations. I've also taken on a training role, sharing my expertise with new team members. Beyond administrative tasks, I prioritize exceptional customer service and empathetic dispute resolution to enhance provider and member satisfaction. I stay updated with industry trends, believing in continuous learning. My goal is to efficiently manage claims while nurturing a collaborative environment. I'm eager to connect with professionals who share my passion for excellence in industry.

Experience

Ivy

Risk and payment associate

Dec 2023 – Present · 2 yrs 3 mos · Hyderabad, Telangana, India

Experienced in AML compliance, KYC verification, and fraud investigation, with a focus on identifying risks and ensuring regulatory adherence. Proficient in claims processing, managing insurance applications, and collaborating across teams to resolve issues. Proven ability to maintain high standards of productivity, compliance, and quality in fast-paced environments.

AML complianceKYC verificationfraud investigationclaims processinginsurance applicationsregulatory adherence+2

Carelon global solutions

Claims Associate

Dec 2020 – Nov 2023 · 2 yrs 11 mos · Hyderabad, Telangana, India

Results-driven Claims Associate with 3 years of experience, specializing in processing and managing claims efficiently. Proven track record in training new associates, ensuring seamless onboarding, and conducting internal audits to enhance team performance. Adept at streamlining processes, improving accuracy, and providing exceptional customer service. Strong analytical skills and attention to detail contribute to minimizing errors and maximizing overall team productivity.

claims processingtraining new associatesinternal auditsstreamlining processescustomer serviceanalytical skills+3