May 2019 – Jun 2021 · 2 yrs 1 mo · Noida, Uttar Pradesh, India · On-site

•  Vendor management, negotiating contracts, controlling costs, reducing
• vendor-related risks and ensuring service delivery
•  Order management by capturing, tracking and fulfilling customer order,
• tracking till POD, following up with carrier till POD, providing each detail
• regarding the shipment to the consignee, managing delays if any,
• expediting the shipments with the carrier
•  Worked for job security insurance against medical leaves taken by the
• employees under the federal law of Family and Medical Leave Act
•  Hands on experience on dedicated tools like Citrix, Blue Pumpkin etc.
•  Going through the claims made by the employees by checking the
• Medical Certifications provided by them to check if the employee is
• genuinely in need of the medical leave and checking the status of their
• illness by following dedicated guidelines to approve their requested
• leaves
•  Contact the hospital to check the severity of the illness and work on the
• extension of their leaves if required
•  Following up with the employees for return to work or extension on
• requested leaves
•  Identifying the need of disability claims if the medical leaves are extended
• by the employees and then asking for the required paperwork for
• disability claims and employment benefits
•  Undergone Lean sig sigma trainings and identifying the area where it can
• be applied.

Jan 2019 – Mar 2019 · 2 mos · Delhi, India · On-site

• Worked as customer service representative for hospitality
• Daily queries handling of customers and responding them within 24 hours
• Pulling daily data and working on the cleaning the data.

Feb 2018 – Oct 2018 · 8 mos · Gurugram, Haryana, India · On-site

• Worked as customer service representative for American Express credit card users under disputes department
• Handling queries of the customers regarding the disputed transactions made on their credit cards. Disputed can be defined as those transactions which they have made on their credit cards but forgot when, how and where the transactions were made or transactions that are not being made by them (Fraud Transactions)
• Achieving the SLAs by meeting the AHT and maintaining the ACW
• Making the customers remember the transactions made by checking the same in the system and advising when, where and how the transactions were made for what reasons and them asking for the payments when to be made
• Identifying Fraud Transactions and reporting the same and helping the customer to block the card and get a new one generated and sent to their address. Also, reversing the charges acquired on their card by those Fraud Transactions.

Oct 2017 – Feb 2018 · 4 mos · Gurugram, Haryana, India · On-site

• Worked as the customer care professional for Gift cards of American Express.
• Handling queries of the customers regarding the gift cards like how and where to use them & how to redeem them at certain places like Walmart
• How and from where to purchase them and add value to the card
• Identifying of any fraud transactions being made and closing the corresponding card by providing them another one with the same value. Worked on tools like Citrix and Blue Pumpkin.

Jun 2015 – Sep 2017 · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

• Worked on End to End underwriting process for the Commercial Property Insurance
• Worked as Customer Service Executive under process named Nissan
• Worked for collections of monthly car payments (EMI)
• Achieved targets of Promise to Pay taken from the customers of any amount can be collected towards their car payments other than the LCs
• Achieving higher amounts of car payments which can be for more than a month like quarter payments of half yearly ones
• Identifying the areas of collecting payments from the customers who are unable to pay at that point of time by providing them certain help like extension or waiving off the LCs
• Explaining them the repercussions of not making the payments like the LCs would apply of higher amount, the car can be towed away by the authorities, lease may not be extended
• Verifying the unemployed documents provided by the customer in order to provide them the extension.