Feb 2022 – Jul 2023 · 1 yr 5 mos

• Role : Engagement Portfolio Lead (Apr'23 - Jul'23)
• Driven delivery, governance, and operations of a large global property & casualty insurer,
• managing two portfolios with a revenue size of $50M
• Led strategic initiatives for multiple service lines integration, P&L management, finance
• operations, innovation, and knowledge management
• Role : Enterprise Agile Coach (Feb'22 - Mar'23)
• Responsibilities:
• Enterprise Agile Coach and Agile-DevOps Transformation leader for all programs for a global biomedical pharma life sciences giant
• Established 20+ POD teams across 5 large programs, continuous mentoring and coaching to execute in Agile using Scrum, Kanban and SAFe methodologies inclusive of enablement, empowerment, guidance and governance

Oct 2017 – Jan 2022 · 4 yrs 3 mos

• Role : Agile Transformation Coach (Jul'20 - Jan'22)
• Responsibilities:
• Agile Transformation Coach and leader for two large programs for a global biomedical pharma life sciences giant
• Setting up POD teams, continuous mentoring and coaching to execute in Agile using Scrum and Kanban
• Role : Agile Transformation Coach (May'19 - Jun'20)
• Responsibilities:
• Agile and Behavioral Coach of a large portfolio comprising multiple teams for an European banking and financial services firm
• Enhancing individual’s and team’s productivity and performance through the mix of behavioral coaching models and Agile competence
• Coaching Roadmap and Rollout of 'Spotify' model in structuring into squads, tribes, chapters, guilds
• Role : Program Manager - Cloud Migration (Feb'18 to Apr'19)
• Responsibilities:
• Execution and delivery of a cloud migration program for a US Regional Bank
• Program Strategic Engagement, Governance and Benefits Management
• Worked with team belonging to multiple service lines through rapport, mutual trust and collaboration, enhancing confidence on the output
• Agile-DevOps Solution Architect
• Complete ownership of the solution architecture and devises the strategy behind its craft
• Fully responsible for conceiving the solution for any RFI/RFP/Proactive Proposals
• Represent Agile CoE during customer visits/presentations in explaining the practice footprint, capabilities and success stories in Agile
• Strategic Thinker and ability to evolve the solution methods according to the needs of the customer
• Stakeholder management with Agile Practice, account and teams of other service lines
• Acts as a transformation agent and consultant for any Agile related queries from the customer / account teams
• Ability to derive an integrated Agile-DevOps storyline in solutions rolling out to portfolio/enterprise level

May 2011 – Sep 2017 · 6 yrs 4 mos

• Roles performed: Service Delivery Manager, Business Development Manager (Agile-DevOps)
• Performed the role of Offshore Service Delivery Manager for a major financial services client
• Responsible for:
• o Executing operating model transformation by establishing segregation of teams and aligning duties in line with support structure
• o Reporting key metrics, status reports and driven continual service, process and productivity improvement initiatives for the portfolios
• Maintaining mutual trust and interactive relationships thereby increasing the confidence on the team output
• Undertaking activities related to:
• o Stakeholder engagement by setting up service and steering committee review meetings to drive key metrics & achieve business goals
• o Portfolio governance, resource planning & utilization, budgeting & cost control and developing strategic & operational plans for the account
• Highlights:
• Significantly rendered ITIL v3 Foundation Training to the entire account team in 5 batches and helped the team members to clear the certification
• Efficiently prepared and delivered major managed services proposals of support portfolios
• Appreciated for successful BCP planning and execution
• Distinction of leading aspects of Lean, Kanban and DevOps in the portfolio
• Role and Responsibilities : Business Development Manager – BFS Agile
• Work with the Solution Architect to evolve the solution for any RFI/RFP/Proactive Proposals
• Represent Agile Practice during customer visits/presentations in explaining the practice footprint, capabilities and success stories in Agile-DevOps
• Ability to evolve the solution methods according to the needs of the customer
• Stakeholder management with Agile Practice, account and teams of other service lines
• Tracking and reporting of all KPIs/metrics related to tracking of deals and customer visits
• Responsible for branding / marketing activities of the Agile Team to the overall business unit

Apr 2008 – Apr 2011 · 3 yrs

• As Project Manager
• Ensured execution of application development projects of varying sizes & complexities adhering to high quality procedures and compliance to regulatory standards
• Budgeting and scheduling, resource requirements, reporting financials and release planning
• Cost / P&L management, revenue growth, client relationship management, tracking, monitoring/ assessment and reporting/ escalation/ continual visibility for the projects and overall programs
• Assured high quality delivery, handled audit and derived compliance activities across the portfolio
• Managed all the reporting requirements in terms of preparing statement of work, SLA metrics, billing reconciliation, invoicing and revenue realization
• Spearheaded large teams and administered daily operations & recruiting, mentoring and developing team skills and staff management including career development, performance management and organizational development
• Guided / directed project leads & managers in carrying out their roles and responsibilities
• Significantly managed 300+ small development projects during the period 2010-2013
• Took E2E drive and ownership of application development from project management perspective
• Imparted training and guided project management certification aspirants for attaining PMP credential

Mar 2006 – Mar 2008 · 2 yrs · Chennai Area, India

• Role:
• Headed a large support team, reported to Group Project Manager and managed delivery to critical applications for a major banking client
• Undertook activities related to:
• o FTE estimation, resourcing, software deployment, defect prevention and causal analysis activities
• o Financial governance of the portfolio
• Designed project management plan and tracked critical SLAs/deliverables for all application groups
• Administered audit/compliance activities and implemented best practices/process improvements for the entire account
• Ensured client visits to the offshore facilities at the portfolio level
• Highlights:
• Essayed a stellar role in guiding, tracking and driving service transition activities from a competitive vendor for critical applications and reach steady state in quick time
• Significantly ensured quality & compliance with respect to CMMi Level 5 in terms of delivery and process aspects

Dec 2000 – Feb 2006 · 5 yrs 2 mos · Chennai Area, India

• 2000-2006
• Tata Consultancy Services
• Growth Path / Deputations:
• 2000–2002: Team Member–Chennai
• 2002–2004: Onsite Lead–Minneapolis
• 2005–2006: Team Lead–Chennai
• Highlights:
• Played a key role in providing production support to Mainframe batch and Windows NT applications
• Efficiently rendered stores and workstations support from onsite and the SME for Point-of-Sale application
• Steered efforts in:
• o Ensuring delivery the status reports and SLA metrics and quality process compliance
• o Sharing knowledge to the team and documentation of support artifacts
• Merit of being awarded with ‘Star of NTAS’ for contributions in NTAS Remote Project in May 2004