Krishna Chaitanya B

Technical Program Manager

Hyderabad, Telangana, India14 yrs 9 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in leading transformative AI projects.
  • Proficient in managing cross-functional teams.
  • Skilled in Agile methodologies and project management.
Stackforce AI infers this person is a SaaS-focused AI project manager with strong Agile and business analysis skills.

Contact

Skills

Core Skills

Program Delivery ManagementArtificial Intelligence (ai)Digital TransformationProject ManagementProgram ManagementBusiness AnalysisRisk ManagementAgile Methodologies

Other Skills

Agile LeadershipAutomationBlockchainBusiness AnalyticsBusiness DevelopmentClient RelationsClient Relationships StrengtheningConversation DesignCustomer ExperienceDelivery ManagementDigitalizationIntegrationInternational Team CoordinationJiraKanban

About

Passionate about leading transformative AI projects, I excel in crafting and implementing cutting-edge solutions. With a proven track record, I specialize in developing automated chatbots, IVR solutions, and implementing robust data analytics frameworks. My expertise lies in seamlessly managing end-to-end AI projects, from conceptualization to execution. Recognized for my strategic vision and technical acumen, I thrive in leveraging AI to enhance user experiences and drive business efficiencies. Well versed with Kore.AI platform and underlying products integrated with the AI platforms Bit more about my daily contributions: 1. Seasoned professional adept at managing SAAS products across diverse domains, including B2B, B2C, E-commerce, and Mobile Applications, with a focus on incorporating AI technologies. 2. Served as the primary liaison with users/customers, adept at extracting problem statements and translating them into comprehensive product requirements. 3. Take ownership of and prioritize the product backlog, crafting user stories derived from identified problem statements. 4. Foster collaboration with cross-functional teams from the initial requirement phase through project completion, ensuring seamless integration of diverse perspectives. 5. Actively participate in and impart Agile practices to team members, emphasizing iterative and collaborative development methodologies. 6. Skillfully plan and execute Agile ceremonies, including Sprint planning, Daily Scrum, and Retrospective events, establishing an efficient project rhythm. 7. Assume responsibility for planning, prioritizing, and providing accurate cost and effort estimations, ensuring the successful delivery of all product/project phases. 8. Demonstrate expertise in organizational management, facilitation, situational awareness, and conflict resolution to enhance team dynamics. 9. Vigilantly track risks and dependencies throughout the entire project/product development cycle to mitigate potential obstacles. 10. Assume multiple roles during the execution phase, contributing significantly to QA and UAT phases for a seamless and successful project delivery. 11. Spearhead the formulation of strategies for QA and UAT phases, ensuring a robust testing framework. 12. Proficient in creating and analyzing business requirements, ensuring alignment with overarching project objectives. 13. Excel in Stakeholder Management and Account Management 14. Seasoned in the onsite/offshore development framework, adept at managing cross-country development teams for optimal project outcomes.

Experience

Mphasis

Senior Technical Program Manager

Sep 2023Present · 2 yrs 6 mos · Hyderabad, Telangana, India · Hybrid

  • Currently working with Mphasis as part of a strategic partnership with Kore.AI, enabling enterprises to accelerate their Digital Transformation and Modernization initiatives. I specialize in helping organizations adopt Kore. Ai advanced conversational AI platform and solutions to enhance customer experience, streamline operations, and drive business growth.
Program Delivery ManagementDelivery ManagementAutomationDigitalizationAgile LeadershipArtificial Intelligence (AI)

Kore.ai

Technical Program Manager

May 2023Sep 2023 · 4 mos · Hyderabad, Telangana, India · On-site

  • Part of Professional team delivering AI solutions to US and Europen clients.
  • As part of Strategic partnership between Kore and Mphasis, P.S Team has been moved to Mphasis
Project ManagementScrumKanbanConversation DesignTest-Driven DevelopmentAgile Methodologies+1

Dlt labs

Project Manager/ Sr. Project Manager

Apr 2021May 2023 · 2 yrs 1 mo · Hyderabad, Telangana, India · Hybrid

Business AnalysisJiraProgram ManagementTest-Driven DevelopmentRelease ManagementAgile Methodologies

Valuemomentum

Project Manager

Sep 2019Apr 2021 · 1 yr 7 mos · Hyderabad, Telangana · Remote

Requirements GatheringJiraRisk ManagementProgram ManagementProject Management

Purpletalk

Project Manager

Sep 2018Sep 2019 · 1 yr · Hyderabad Area, India · On-site

Requirements GatheringJiraRisk ManagementProject Management

Aveniras

Project Manager/Product Manager

Feb 2013Sep 2018 · 5 yrs 7 mos · Hyderabad Area, India · On-site

  • Currently working on multiple platforms, involved in managing mobile application development, B2B, B2C, SAAS Products, Reporting, Business Analysis, Enterprise solutions, CRM, etc.
JiraProgram ManagementMicrosoft OfficeScrumAgile Methodologies

Santander consumer (uk) plc

Senior Analyst

Jan 2012Nov 2012 · 10 mos · Morley, Leeds

  • Started working as a PPI Claims Handler and later moved into PPI Claims Analyst role involving in determination of eligible refunds on individual customer situations.
  • Worked with the QA team of Santander to develop the process so that Automation Tools can be built. I have acted as a Subject Matter Expert during the process carrying out my daily duties.
  • Liaise with customers and understand their complaints
  • Analyze their insurance accounts and understand their monthly payments
  • Work closely with the manager to make sure that complaints are dealt within the SLA

Lloyds banking group

Financial Analyst

Mar 2009Dec 2011 · 2 yrs 9 mos · Manchester, United Kingdom

  • Liaise with customers and understand their complaints
  • Analyze their insurance accounts and understand their monthly payments
  • Discuss with the customers regarding their refunds and provide necessary documentations and letter stating their refund amounts
  • Follow up on the payments made and close the complaints accordingly within SLA
  • Train new interns within the same team

University of salford

Administrative Assistant

Feb 2009Oct 2010 · 1 yr 8 mos · Manchester, United Kingdom

  • Undertook a range of projects involving independent research & mystery shopping in order to improve services provided by the University.
  • Represented Student Life in high profile events like Muhammad Ali Scholars’ visit, visit by
  • University Chancellor (Irene Khan) involving presentations, discussions & tours.
  • Helped & advised new students on day-to-day university matters by being a single point of contact.

Education

The University of Salford

Managing Information Technology

Jan 2009Jan 2010

Technology Jobs

Bachelor of Technology (B.Tech.) — Electrical and Electronics Engineering

Jan 2004Jan 2008

Sri Chaitanya

Inter

Jan 2002Jan 2004

St. John's Church High School

Schooling

Jan 1993Jan 2002

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