Manjit Rai — Operations Associate
Currently working as a Senior Manager – Process excellence. Have a total experience of 14+ years with 2 years as a Lean Six Sigma black belt driving process and operational excellence initiatives and 12 years managing Operations as a Operations Manager.Expertise in managing customer service and sales contact centers through multiple support channels like Inbound Voice, Dialer Outbound and Messaging/Chat. I am a certified Lean Six Sigma Black Belt. Areas of speciality include Operational management, people management, client management, change management ,customer experience, sales and Six sigma
Stackforce AI infers this person is a seasoned Operations Manager with expertise in Lean Six Sigma and process excellence in the B2C service industry.
Location: Hyderabad, Telangana, India
Experience: 15 yrs 8 mos
Skills
- Operations Management
- Business Transformation
Career Highlights
- 14+ years of experience in operations management.
- Certified Lean Six Sigma Black Belt driving process excellence.
- Expertise in managing multi-channel customer service operations.
Work Experience
Airbnb
Global Operations Manager (1 yr 6 mos)
Genpact
Assistant Vice President Operations and Lean Six Sigma Black Belt (3 mos)
Senior Manager - Lean Six Sigma & Operations (2 yrs 10 mos)
Senior Operations Manager (5 yrs 10 mos)
Wipro
Team Lead (5 yrs 6 mos)
Education
Bachelor of Science - BSc at Osmania University
at St Mark's Progressive School
