Jul 2024 – Jan 2025 · 6 mos

• Led onboarding and training to ensure smooth product implementation and adoption.
• Built strong relationships as the main point of contact, addressing customer needs and concerns.
• Acted as a customer advocate, collaborating with internal teams to enhance user experience.
• Resolved customer issues promptly, delivering high-quality support.
• Educated clients on product features, add-ons, and best practices to maximize value.

Mar 2024 – Jul 2024 · 4 mos

• Performed remote software installations and system commissioning for new clients.
• Delivered clear, technical guidance and support in English and Portuguese.
• Troubleshot and resolved technical issues during setup and usage.
• Offered practical solutions and alternatives to ensure smooth customer experiences.

Feb 2024 – Jun 2024 · 4 mos · Ukraine · Remote

• Annotated and categorized Portuguese text data using internal tools to support NLP model training.
• Contributed to the development of deep learning models by ensuring high-quality data labeling.
• Performed POS-tagging and lemmatization to enrich linguistic datasets.
• Identified and documented annotation issues, collaborating with the team to enhance data quality and tooling.

Oct 2023 – Feb 2024 · 4 mos · Ukraine · On-site

• Handled all types of content translations, including: marketing (landing pages, emails, creatives) and technical (user manuals, how-tos, blog articles) materials.
• Edited outsource-made translations.
• Created and maintained style guides, termbases, glossaries.
• Provided feedback on translations.
• Updated existing translations and other materials.

Jun 2020 – Jul 2023 · 3 yrs 1 mo · Киев, Украина · Hybrid

• Led market development and partner acquisition in Brazil and Portugal.
• Researched and identified high-potential partner websites using advanced search tools.
• Initiated and maintained relationships with website owners, effectively presenting partnership value.
• Managed communications and pipeline through internal CRM systems.
• Provided detailed support and information to drive engagement and conversions.
• Collaborated on the creation of banners and articles for seamless partner site integration.

Apr 2019 – Mar 2020 · 11 mos · Киев, Украина · On-site

• Recruited and managed affiliate publishers targeting the Brazilian market.
• Conducted performance audits and developed tailored client growth strategies.
• Handled client concerns, providing effective solutions and support.
• Produced and SEO-optimized video content in Portuguese to enhance engagement.
• Partnered with marketing and design teams to ensure brand and visual consistency.
• Monitored video analytics to refine content strategy and improve performance.

Mar 2018 – Mar 2019 · 1 yr · Odessa, Ukraine · On-site

• Acted as primary liaison between shipowners and vessel operations teams.
• Assessed and shortlisted seafarers for a variety of vessel types based on qualification and experience.
• Maintained and updated crew databases and CRM systems to ensure accurate, real-time information.