Jean Lua

CEO

Singapore, Singapore, Singapore18 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in building trust and clarity in teams.
Strong background in HR strategy and organizational development.
Passionate about fostering a culture of growth and emotional intelligence.

Stackforce AI infers this person is a strategic HR leader in the tech and e-commerce sectors.

Contact

Skills

Core Skills

Human Capital ManagementStrategic Human Resource PlanningChange ManagementStrategic Direction

Other Skills

AnalysisClient Relationship ManagementConsultingCustomer ServiceCustomer-Centricity ProgrammesDesign ThinkingExecutive DevelopmentHR OperationsLeadershipLeadership DevelopmentManagementProgram DevelopmentProject ManagementPublic RelationsPublic Speaking

About

I believe in building connected teams that thrive. Because when people feel safe, seen, and trusted, they grow. And when they thrive, so does the culture around them. As CHRO in a high-growth tech company, I’ve seen how trust, clarity, and emotional intelligence make the biggest difference, not just in results, but in how people show up for each other. I’ve come to believe that HR isn’t just a function - it’s how culture is shaped, one conversation, one system, one choice at a time. These beliefs weren’t formed overnight. I carry lessons from every part of my journey: growth mindset from education and tech, purpose from social enterprise, design thinking from public service, and the power of listening from consulting. I’m grateful for every leader and colleague who helped shape the way I lead today. In an age of AI and accelerated change, our job in HR is not to compete with technology - but to double down on what makes us human. To the next generation of HR leaders (and a reminder to myself to stay true to this core): Be bold. Be kind. Build what matters. Because when we lead with heart and clarity, people will rise.

Experience

Kredivo group

2 roles

Chief HR Officer

Promoted

Nov 2022 – Present · 3 yrs 4 mos · Hybrid

Kredivo Group is Southeast Asia’s leading provider of digital financial services through its brands Kredivo, KrediFazz and Krom. Kredivo is the leading digital credit platform in Indonesia and Vietnam that gives customers instant credit financing for ecommerce and offline purchases, and personal loans, based on real-time decisioning. Kredivo users can buy now and pay later across the entirety of Indonesia’s retail commerce network with one of the lowest interest rates amongst digital credit providers in the country. Krom Bank Indonesia (formerly known as Bank Bisnis Internasional, IDX: BBSI) is the group’s bank entity and the operator of the soon-to-be-launched Indonesian neobank Krom.
Kredivo Group is backed by leading financial and strategic investors such as Mizuho Financial Group, Square Peg Capital, Jungle Ventures, Naver Corp, Mirae Asset, Telkom Indonesia and Victory Park Capital among others.
www.kredivocorp.com

Strategic Human Resource PlanningHuman Capital ManagementHR OperationsExecutive DevelopmentManagementStrategic Planning+10

SVP Human Resources

Jun 2022 – Nov 2022 · 5 mos · Hybrid

Shopee

2 roles

Regional People Team

Promoted

Apr 2020 – Jun 2022 · 2 yrs 2 mos · Singapore · On-site

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

Head of Regional Learning and Organisation Development

Sep 2018 – Apr 2020 · 1 yr 7 mos · Singapore · On-site

Public service division

Innovation Lab, Transformation Office

Jan 2018 – Sep 2018 · 8 mos · Singapore · On-site

Coached officers across ~12 agencies, employing design thinking and behavioural
sciences techniques to build agencies’ capabilities in implementing transformation projects.

Foreign and commonwealth office

Regional Learning and Development Advisor

Jan 2016 – Jan 2018 · 2 yrs · Singapore · On-site

Freelance

Talent and Organizational Development Consultant & Trainer

Jan 2013 – Jan 2017 · 4 yrs · Singapore

Diagnosed, conceptualised and implemented HR strategies to drive change and transformation for
clients across diverse industries:
Change Management
Strategic Direction
Strengths Profiling
Customer-Centricity Programmes
Design Thinking
Client Relationship Management