Dec 2017 – Oct 2018 · 10 mos · On-site

• Chargeback and Retrieval Process for ANZ Account Holders
• Managing chargeback and retrieval requests initiated by ANZ account holders.
• Reviewing the criticality of raised issues and assessing potential fraudulent activities on accounts.
• Determining appropriate reason codes for relevant schemes (e.g., Visa, MasterCard).
• Initiating chargebacks through issuer banks via schemes and managing cases effectively with customers.
• Overseeing the entire chargeback lifecycle, including initiating debit/credit requests to customers' accounts and handling write-offs.

Dec 2016 – Dec 2017 · 1 yr · On-site

• Credit Assessment Officer for Business Loans of Australian Consumers

Oct 2014 – Dec 2016 · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• Expert in the US bankruptcy process, specializing in Chapters 7, 11, and 13.
• Opening bankruptcy cases and reviewing initial filings.
• Analyzing and updating repayment plans to ensure compliance and feasibility.
• Preparing and submitting proofs of claim to courts and stakeholders.
• Initiating motions for relief, including relief from automatic stay or repayment terms.
• Restructuring repayment plans to accommodate changes in debtor financial conditions or court directives.

Aug 2013 – Sep 2014 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site