Nov 2021 – Jun 2023 · 1 yr 7 mos · Gurugram, Haryana, India

• Ranked on Linked in Top Startups, Spinny is a full-stack car buying platform. Our goal is to help our customers purchase a car that matches their aspirations with absolute confidence and complete peace of mind.
• Handling the sales and Aux quality team, I have worked closely with the various departments of the team in improving customer satisfaction scores, quality scores by providing TNAs and deep-dive RCAs to ensure a one-of-a-kind customer experience.
• Started projects to understand the cause of opportunity Loss and analyzing the data further to generate intelligence
• Compiling reports and conducting analysis based on outcomes to improve the process.

Mar 2021 – Nov 2021 · 8 mos · Gurugram, Haryana, India

• Handling a team of 15 portfolio Managers who managed a mapped book of 1800 customers each. Verifying source of funds keep a check on depleter as well as top gainers accounts .
• Conducting access management audits.
• Responsible for Daily Team Performance.
• Managing KPI’s and KRA’s.
• Ensuring team is actively following KRA’s.
• Conducting BCP Activities.
• Process Calibration.
• Process improvement and suggesting necessary process amendments.
• Regular Audits and Reporting.

Jan 2020 – Dec 2020 · 11 mos · Gurugram, Haryana, India

• Triumph Fraud Detection, Global Fraud Management & Financial Crimes
• Reviewing credit card transactions on which on the first-hand card holder has raised red flags, verifying the transaction via spending pattern, average billing of statement.
• Verifying the payee to whom the payment has been made checking PPH, MAB and source of transactions.
• Handling worldwide wire transaction
• Issue of financial sanctions of clients and Raising chargeback to merchant’s basis the type of transaction, handling merchant disputes basis supporting documents shared by them.
• Handling out of balance of account, closing /blocking of card. Issue of new cards.
• Working in compliance with REG-C and Federal Laws.
• Working on Citriix, IDN , Fraud servicing portal, Monocal, Global Net working system etc .

Nov 2019 – Present · 6 yrs 5 mos · New Delhi Area, India

• Shiksha Vyavastha is an initiative to improve educational system in India by increasing Parental involvement in students day to day activity in schools. We are that one place for making communication easier between teachers and parents .
• Shiksha Vyavastha is integrating the traditional education system with modern technology.

Feb 2016 – Jan 2020 · 3 yrs 11 mos · New Delhi Area, India

• Check Fraud Department
• Checking access check frauds
• Responsible for detecting anticipated frauds on cheque
• Allowing clearance of cheque if no fraud detected
• Referring ahead to team in US for conducting further verification if any fraud is detected.
• Deposit Review
• Reviewing convenience checks of account holder. These checks may be deposited by various method- ATM,Branch, Mobile and from different states( New York, California etc) . Categories of checks reviews are- Postal Money Order, United States Treasury check, cashier checks etc.
• Allowing clearance of checks, however if any fraud is anticipated check may be returned or deposit may be hold for either 2 or 7 days as the case may be.
• Deposit Hold Enablement
• We are required to hold all the deposit under this process for 2/5/7 days as the case me be .

Feb 2015 – Feb 2016 · 1 yr · Delhi Area, India

• In my role i was responsible for escalation management, customer satisfaction, dispute resolution .
• inter- department coordination was part of my role. Refund management was also looked after in this job.

Jul 2012 – Jan 2013 · 6 mos · delhi