ARPIT SALECHA

Operations Associate

Jaipur, Rajasthan, India11 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years of experience in retail banking.
Achieved 95%+ customer satisfaction rate.
Led digital banking initiatives increasing adoption by 25%.

Stackforce AI infers this person is a Banking Operations Specialist with a strong focus on customer service and digital banking solutions.

Contact

Skills

Core Skills

BankingBranch OperationsCustomer RetentionRetail BankingBranch Banking

Other Skills

Account ManagementBFSIBank ReconciliationBanking ServicesBlockingCommercial BankingCommunicationCore BankingCustomer Relationship Management (CRM)Customer ServiceDigital BankingElectronic PaymentsFinancial MarketsFinancial Products PromotionFinancial Services

About

I am a dedicated banking professional with 11+ years of experience in Retail Banking, Branch Operations, Accounts Management, and Treasury Support, currently working with Railway Employees Co-operative Bank Ltd.Over the years, I have consistently contributed to smooth branch functioning, regulatory compliance, and high-quality customer service.My expertise includes handling day-to-day banking operations, account servicing, cash & treasury processes, KYC/AML adherence, and supporting customer-facing teams in delivering efficient financial solutions. Knowledge of payment product in ACH, RTGS, Instant Payments, NEFT etc.

Experience

Railway employees co-op bank ltd.

Account Assistant

Aug 2019 – Present · 6 yrs 7 mos · Jaipur · On-site

1. Managed daily branch operations handling cash transactions, fund transfers, deposits, and withdrawals worth over ₹50 lakh on average per day through Core Banking Software (CBS).
2. Ensured 100% compliance with RBI and internal audit guidelines by accurately executing KYC/AML verification and maintaining regulatory documentation.
3. Supported digital banking channels (UPI, NEFT, RTGS, and internet banking), leading to a 25% increase in customer digital adoption within the branch.
4. Coordinated with IT and system teams to resolve CBS issues, achieving a 30% reduction in operational discrepancies and ensuring data accuracy.
5. Prepared and validated audit data and financial statements, improving reporting accuracy by 20% and supporting management reviews.
6. Played a key role in branch digitization and process automation, reducing manual work by 35% and enhancing service turnaround time.

Banking ServicesFinancial ServicesCore BankingKYC/AMLDigital BankingBanking+1

The railway employee's co operative bank ltd. jaipur

Junior Account Assistant

Apr 2017 – Aug 2019 · 2 yrs 4 mos · India · On-site

1. Promoted financial products including savings accounts, fixed and recurring deposits, and insurance, contributing to a 15% growth in deposit base and enhanced product penetration.
2. Supported treasury operations and maintained accurate branch transaction records, achieving error-free audit results across consecutive financial years.
3. Delivered exceptional customer service, achieving a 95%+ customer satisfaction rate, and effectively resolving queries to strengthen long-term client relationships.

Customer Relationship Management (CRM)Financial Products PromotionCustomer ServiceCustomer RetentionRetail Banking

The railway employee co-op. bank ltd jaipur

Associate

Nov 2014 – Aug 2017 · 2 yrs 9 mos · Kota, India Metropolitan Area · On-site

1. Maintained precise records of branch operations and cash flow, contributing to zero discrepancies during internal and external audits.
2. Assisted customers in opening new accounts, updating passbooks, and facilitating loan applications, achieving a 20% improvement in service turnaround time.

Account ManagementCustomer ServiceBranch Banking