Jun 2023 – Dec 2024 · 1 yr 6 mos · Gurugram, Haryana, India · On-site

• FinTech Startup | B2B | Reconciliation Software
• 🔹 Led enterprise customer success in a fast-scaling B2B setup.
• 🔹 Built 0→1 dispute system — cut TAT 50%, boosted accuracy 30%.
• 🔹 Managed 13-member cross-functional ops + support team.
• 🔹 Drove 300% ARR growth via retention and efficiency.
• 🔹 Set up scalable workflows and client dashboards.
• 🔹 Owned full client lifecycle — onboarding to renewals.

Jan 2022 – May 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · Hybrid

• Defined product strategy and roadmap to build a 0 to 1 automation product APBE, along with a 10 member team
• Collaborated with cross-functional teams to ensure MVP delivery within 6 months of inception;
• Achieved 50% decrease in alert setup time by studying customer usage and introducing Validate and Test Run capabilities
• Increased CSAT to 85% from 60% by introducing Geofencing and Map View, which makes the oil fields responsive in real-time
• Reduced 40% Alert Analysis funnel drop-offs by displaying the information in MyDay view using interactive dashboards
• Proved as a differentiator product; helped land O&G giants like Exxon Mobil, Chevron
• Skills:
• Product management
• B2B SaaS products
• Agile methodologies
• User-centered design
• Market research
• Cross-functional team management
• Customer feedback analysis
• Data-driven decision making

Jul 2018 – Dec 2021 · 3 yrs 5 mos · Delhi

• UPSC CSE Exam Preparation

May 2016 – Jul 2016 · 2 mos · Nasik Area, India

• Detected and analysed the source of Hard Burr phenomenon in Common Rail Diesel Fuel Injectors (2-20 type)
• Critically examined the shop-floor processes in Common Rail Injector body making by interacting with all the stakeholders
• Detected the source of damage using tools like Decision Trees, Ishikawa Diagram, BOB & WOW Technique & SEM Analysis
• Achieved 10-fold reduction in Hard Burr by conducting proposed trials; formulated trials for further 2-fold reduction

Mar 2015 – Mar 2016 · 1 yr · Mumbai Area, India

• The Entrepreneurship Cell is a non-profit organization run by the students of IIT Bombay that aims at manifesting the latent entrepreneurial spirit of the young students.
• It is the largest entrepreneurship promoting student body of India (recognized by NEN)
• As the Events Head of the Entrepreneurship Cell, IIT Bombay:
• Led a two-tier team of 150 volunteers to ideate, structure and execute 2 International, 4 National Initiatives and over 20 institute Level events
• Spearheaded end-to-end ideation and execution of largest student organised entrepreneurship summit in India ”E-Summit”, which receives footfall of over 25,000 students, corporates, VCs and entrepreneurs
• Engaged in the conceptualization of major E-cell initiatives like National Entrepreneurship Challenge and The Ten Minute Million (India’s first on-spot funding platform with record funding of INR 6 Million to 6 start-ups)
• Raised corporate sponsorship of INR 15 Lakhs for the Crowdpitch Event at The Entrepreneurship Summit’15
• Initiatives:
• Freelancers and Cofounder’s Platform: Pioneered the conceptualisation, design and execution of the platform resulting in more than 10000+ student-startup connections within few months
• Investment and Mentorship Platform: Responsible for the inception of the platform which aims to provide one stop solution for start-ups to get investment and mentorship
• Start-up Services Platform: Initiated the platform to avail consultancy services for IITB start-ups at discounted prices

Dec 2014 – Jan 2015 · 1 mo · Mumbai Area, India

• Axsiom is India's first and only private open-ended alternative investment vehicle exclusively invested in domains: the Internet´s real estate. Just as real estate prices increase as top locations are snapped up, so it is for the values of premium domain names. Some of the best generic domain names have been acquired by Fortune 100 companies.
• My Work:
• Scrutinised and improved purchase algorithms employed in domain brokerage at Axsiom
• Performed competitive analysis on Global Domain Brokerage firms investigating 15,000+ domains across 60 criteria
• Restructured purchasing algorithms adding 5 new criteria for seamlessly shortlisting prospective domains
• Applied advanced tools to generate 7000+ potential buyers; achieved 2% turnout ratio, 4x higher than industry average

Jan 2014 – Dec 2014 · 11 mos · Mumbai Area, India

• Mood Indigo is the Asia’s Largest College Cultural Festival with a footfall of 126,000+ people, a reach of 1620 colleges with 200+ events having 160+ International artists in 30+ venues
• Increased participation from north India by 100% by contacting and engaging 110+ new colleges
• Cracked Marketing deals with 20+ hotels and 5 transportation vendors for the accomodation and travel of the attendees
• Introduced camping tents to increase campus accommodation by 20%
• Elected Contingent Leaders in 120 colleges with a turnout ratio of 70%