Feb 2023 – Jan 2024 · 11 mos · New York, United States

• In charge of overseeing the entire customer experience in the app. Re-designed the account balance and main page sections, leading to a 30% decrease in CS tickets;
• Responsible for the entire checking account, main product of the fintech. Led the strategy for ACH, checking and other products that enable customers to move money fast and control cash flow;

Aug 2022 – Feb 2023 · 6 mos · São Paulo, Brazil

• Definition of the product vision, strategy and goals;
• In charge of the execution of cross-funcional tribes and product & tech squads;
• Ultimate responsible for customer acquisition and retention KPIs, product development guidelines and decision making.

Mar 2022 – Aug 2022 · 5 mos · São Paulo, Brazil

• Payments strategy and fintech roadmap definition, leadership of cross-functional team;
• Built Zak Payments, Built Zak Payments from the ground, a sub acquirer that reached 15M monthly TPV: transactional integrations, merchant accreditation, payments backoffice, receivables calculation and management.

Mar 2020 – Feb 2022 · 1 yr 11 mos · São Paulo, Brazil

• Participated in decisions of pivoting the company, acquiring three startups, selling part of the operation, searching for PMF, understanding WTP, defining the North Star and Zak's Platform value prop;
• Conducted discovery processes, applying concepts like jobs to be done, the mom test, ICE score, decision making based on data and wrote product requirement documents defining the problem, scope, business rules and roadmaps;
• Managed the development of multiple products, like payments, kitchen display system, loyalty program, customer support tool and others.

Feb 2019 – Feb 2020 · 1 yr · São Paulo Area, Brazil

• MOV is a brazilian impact investing fund manager.