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Akshay S.

HR Associate

Noida, Uttar Pradesh, India4 yrs 2 mos experience

Key Highlights

  • Expert in Recruitment and Employee Engagement.
  • Proficient in fraud detection and auditing.
  • Strong background in customer service and conflict resolution.
Stackforce AI infers this person is a Human Resources professional with expertise in recruitment, employee engagement, and auditing in a service-oriented environment.

Contact

Skills

Core Skills

Human Resources (hr)Employee EngagementAuditingFraud DetectionCustomer ServiceConflict ResolutionOperations Management

Other Skills

Attention to DetailAuditing commitmentsAuditing paymentsClient-Partner session auditingCommunicationCreating paymentCustomer ExperienceCustomer query resolutionCustomer satisfactionEmailEmployee RelationsEnd to End RecruitmentsExit FormalitiesFraud claims trackingHR Policies

About

As a Human Resources Executive at Cliffex LLC in Delhi, my focus lies in Recruitment and Employee Engagement, which I approach with fervor and dedication. My tenure as a Refunds Associate at Urban Company showcased my prowess in fraud detection, meticulous payments auditing, and the facilitation of justifiable financial transactions, all executed with a zeal for accuracy and integrity. Prior to this, my role as an Escalation Specialist honed my skills in adeptly managing customer queries, ensuring seamless resolution and satisfaction. In a previous capacity as a NoResponse Associate, I undertook the responsibility of overseeing work allocation, always striving to uphold the highest standards of customer service and fulfilment.

Experience

Cliffex llc

Human Resources Executive

Apr 2022Sep 2024 · 2 yrs 5 mos · Noida, Uttar Pradesh, India · On-site

RecruitmentEmployee EngagementHR PoliciesInterpersonal CommunicationManagementHuman Resources (HR)

Urban company

3 roles

Refunds Associate

Jun 2021Feb 2022 · 8 mos

  • Fraud detection
  • Auditing payments and refunds of various categories
  • Making payments to the partners of the company
  • Auditing Client-Partner and Company-Client sessions to have an idea of justified payments and refunds
Fraud detectionAuditing paymentsPayments processingClient-Partner session auditingAuditing

Escalation Specialist

Promoted

Oct 2020May 2021 · 7 mos

  • Resolution of Customer queries and escalations
  • Fraud claims tracking
  • Auditing Partner's commitments in the process
Customer query resolutionFraud claims trackingAuditing commitmentsCustomer ServiceConflict Resolution

NoResponse Associate

Mar 2020Sep 2020 · 6 mos

  • Work allocation and management of PAN India company partners
  • Managing their availability throughout the day
  • Ensuring on-time delivery of services along with the customer satisfaction
Work allocationManagement of partnersCustomer satisfactionOperations ManagementCustomer Service

Education

Manipal University Jaipur

Master of Business Administration - MBA

Apr 2023Jan 2025

VIDYA INSTITUTE OF CREATIVE TEACHING BAGHPAT ROAD, MEERUT, Ph. No. 91-121-2439192

Bachelor of Business Administration - BBA

Jan 2017Aug 2020

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