Oct 2022 – Apr 2024 · 1 yr 6 mos · Ghaziabad, Uttar Pradesh, India

• Led and managed day-to-day operations of a center, ensuring smooth workflow and excellent customer service.
• Implemented efficient processes and streamlined operational procedures.
• Developed and implemented training programs for service staff, enhancing their technical skills and customer service abilities.
• Oversaw scheduling, staffing, and performance management of employees, fostering a positive and collaborative work environment.
• Maintained strong relationships with key stakeholders, including suppliers and vendors, to ensure timely delivery of resources and materials.
• Analyzed customer feedback and implemented improvements to enhance service quality and customer satisfaction.
• Assisted the Center Operation Manager in overseeing daily operations, including customer service, inventory management, and staff supervision.
• Conducted performance evaluations, provided feedback, and implemented training programs to enhance employee skills and performance.
• Collaborated with cross-functional teams to implement process improvements, resulting in streamlined operations and increased efficiency.
• Assisted in the development and execution of marketing strategies to drive customer acquisition and retention.
• Maintained accurate records of inventory, supplies, and financial transactions.

Dec 2020 – Jul 2022 · 1 yr 7 mos · New Delhi, Delhi, India

• Recruitment Gathering and Documentation Process.
• Screening, Sourcing and Short listing resume for interview.
• Performing in-person and telephonic interviews with candidates.
• Complete hiring process of the employee.
• Managing CV's / resumes selection from Naukri, indeed by job posting, advanced searches and posting on LinkedIn, following up on the interview process status.

Sep 2019 – Dec 2020 · 1 yr 3 mos · Delhi, India

• Requirement gathering and documentation creation. Assist in complete hiring process of the employee.
• Petty cash Management for event and HR operations work. Work on company's technical and non-technical recruiting requirements, meeting with head to discuss needs.
• Screening, sourcing, shortlisting resumes and scheduling in person and telephonic interviews with candidates.
• Sourcing CV's / resumes from Naukri, indeed by job posting, advanced searches and posting on LinkedIn, following up on the interview process status.
• Maintain all records related to leave and attendance.
• Writing content and blogs for Real Estate website SuGanta.com.
• Handling all social media portals Facebook, LinkedIn, Twitter, Tumblr, Instagram, Google blogger of company.
• Monitored social media and online sources for industry trends.