Jul 2016 – Aug 2018 · 2 yrs 1 mo

• Provide leadership of Net Health’s billing solutions serving private practice clients in therapies, wound care and UC/OM. Specific accomplishments include:
• Leading the SaaS-based PMS beta with private practice therapies clients using ReDoc powered by xfit as their EMR; incorporated beta feedback into the roadmap
• Facilitating the migration of PTOS clients to Net Health’s xfit platform billing software
• Partnering with program management, product marketing, I&T, sales and client services to educate on, and operationalize billing solutions
• Acting as the Product Owner/SME with the development teams and Net Health leadership to understand use cases related to billing personas; assisted with the prioritization of the backlog
• Collaborating with the product management team on the platform roadmap inclusive of patient engagement and telehealth strategy, and implications for billing/the revenue cycle
• Establishing close relationships with clients to develop testimonials and participate in user feedback forums
• Supporting conferences and client events for APTA … as the billing SME
• Providing leadership of the Product Leadership Team for the billing/RCM solutions
• Supporting the sales process for billing solutions including client site visits, leading demos and supporting collateral and presentation content
• Managing vendor negotiations with Change Healthcare for clearinghouse and value-added services; proposal of pricing models to the Net Health Pricing Board
• Evaluating and approving change requests as a member of the CCB
• Triaged and facilitated incoming issues related to claim processing during early adopter phase

Oct 2014 – Jul 2016 · 1 yr 9 mos

• Responsible for the project management and implementation of the ReDoc legacy EMR product to Hospital outpatient rehab centers around the United States. Recommended optimal configuration based on collaboration with clients and applied understanding of their workflow related to clinical documentation. Collaborated with product management on feedback from clients related to software in production.
• Managed 250 plus implementations (EHR and Practice Management)
• Set up and built an implementation team for a reseller of Aprima and Allscripts EHR
• Conducted demos and trained sales team on product features
• Communicated product knowledge and news about upgrades to clients
• Handled all escalated customer support accounts
• Provided monthly reports to CEO and Board of Directors

Dec 2009 – Oct 2014 · 4 yrs 10 mos

• Manage implementation team for a reseller of Aprima and Allscripts electronic health records
• Conduct demos and train sales team on product features
• Communicate product knowledge and news about upgrades to clients
• Handle all escalated customer support accounts
• Improved processes and delivery methods to shorten implementation from 4 months to 6-8 weeks

Sep 2007 – Nov 2009 · 2 yrs 2 mos

• Responsible for all operations of the Central Billing Office and front office of 42 Care Centers. Created a revenue cycle that worked for the group and improved communication between the CBO and offices.

Apr 2005 – Aug 2007 · 2 yrs 4 mos

• Implemented two Misys practice management systems (Tiger & Vision) with offices of
• 1 to 40 doctors - 5 to 125 users. Responsible for managing the projects from start to finish. In larger projects acted as project manager and implementation specialists with the coordination of additional trainers.

Jan 2002 – Mar 2005 · 3 yrs 2 mos

• Direct front office operations for 9 clinics in a 4-state territory with a staff of 12 administrative employees and 9 clinic managers. Primary liaison between corporate billing office and clinic managers for all matters pertaining to front office procedures and collections. Hired, trained, and supervised administrative staff. Audited each clinic quarterly to ensure compliance with HIPAA and corporate policies and procedures. Worked with clinic managers to troubleshoot and resolve operational problems as well as develop clinic budgets and staffing plans.