Mithun Deb

Associate Consultant

Delhi, India17 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong background in customer service and query resolution.
Proven ability to handle high-volume call environments.
Experience in both voice and non-voice processes.

Stackforce AI infers this person is a Customer Service Specialist in the BPO industry.

Contact

Skills

Core Skills

Customer Service

Other Skills

Chat SupportProblem SolvingQuery HandlingCall HandlingPayment CollectionBPOGood communication skills in EnglishVery good typing speedInterpersonal skillsGraduateCall centerDay shiftVoice and non-voiceConfidenceSincere

About

I have Good Communication, Self Confident, Interpersonal, Administrative, Flourish in Both Independent & Collaborative Work Environments. I want to join a team of quality professionals working in a highly innovative environment to utilize my present skill, educational background and interpersonal skills that would be mutually beneficial for the organization and enriching my knowledge towards continuous growth and advancement.

Experience

17 yrs 4 mos

Total Experience

4 yrs 9 mos

Average Tenure

14 yrs 3 mos

Current Experience

Emds

Senior System Analyst

Feb 2023 – Present · 3 yrs 3 mos · India

Aviva india

Associate Partner

Jun 2013 – Aug 2014 · 1 yr 2 mos · Gurgaon, India

handling customer's query

Customer ServiceQuery Handling

Ibm

Process Developer

Mar 2012 – Dec 2012 · 9 mos · Gurgaon, India

handling customer's query

Customer ServiceQuery Handling

Ibm global process services

Process Developer

Feb 2012 – Present · 14 yrs 3 mos

To handle customer's issue over the chat and to solve the query and satisfy the customer

Customer ServiceChat SupportProblem Solving

Genpact

2 roles

Process Associate

Jun 2009 – Feb 2012 · 2 yrs 8 mos

To receive outbound and inbound calls from the customers of USA in 50 states including Hawaii (51 states) and colect credit card payments and provide excellent customer service to satisfy them.

Customer ServiceCall HandlingPayment Collection

BPO

Jan 2009 – Jan 2012 · 3 yrs

To handle outbound calls and collect payments who missed out the payments and provide good customer service over the calls in 50 states of USA and on Hawaii

Customer ServiceCall HandlingPayment Collection