Mayank Misra

CEO

Noida, Uttar Pradesh, India20 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

19 years of experience in telecom project management.
Led IoT operations team for technical support.
Expert in 5G architecture and telecom optimization.

Stackforce AI infers this person is a Telecom and IoT expert with extensive project management experience.

Contact

Skills

Core Skills

Project ManagementStakeholder ManagementSupport ManagementProduct ManagementMarket AnalysisTechnical Requirements

Other Skills

2G3G5G New Radio (NR)AI productArtificial Intelligence (AI)BSSCRanCreativity and InnovationCustomer SatisfactionDrive TestGPRSGSMLTEMIMONetwork Optimization

About

Experienced leader as in Technical Project Management and delivery, Telecom Network Quality Management and IoT service management with a demonstrated history of working in the industries for over ~19 years.Successfully worked and delivered the profiles like:->TPM- Software Products for telecom US giant>Lead the IoT operations team for technical support >Network Planning, Optimization & Quality Delivery (4G | 3G | 2G )>Addressing User Pain points, ResearchCustomer Relationships/Handling and SLA maintenance>Managed Network Compliance(Internal and External)Based on open 360 degree feedback, strengths include->Innovative thinking, Continuous Learning ,Adaptability, Analytical view, Influencing, Self MotivatedCore Competencies• Understanding of commercial business structure and operational view of 5G. GCP Professional Cloud Architect certified (Udemy)• Proper understanding of present telecom architecture and its compatibility with NG NR 5G• Strong Business and technical acumen.

Experience

Procal technologies, inc.

Director Technical Development Services

Oct 2022 – Present · 3 yrs 5 mos · Presently, Noida, Uttar Pradesh, India

Responsibilities include, but not limited to –
1. Implementing the organization's vision and mission in overall direction
2. Represent the organization to existing and potential clients.
3. Handling executive-level company meetings to discuss key issues, strategic goals
4. Making proposals for viable features/projects to stakeholders and clients
5. Reporting on the status and performance of the company's projects to the key Stakeholders
6. Report any matter of significance to the stakeholders and seek confirmation for significant decisions.
7. Undertaking the responsibilities assigned by the CEO/CIO/COO/CTO
8. Maintaining awareness of competitive landscape, development and standards, and opportunities for expansion
9. Interacting with top priority clients on various issues
10. Aid executives in making decisions that impact their department’s activities

Product Lifecycle ManagementProject ManagementProgram ManagementProduct Road MappingStakeholder ManagementTeam Leadership+2

Aeris communications

Global Tech Support

Apr 2021 – Oct 2022 · 1 yr 6 mos · Noida, Uttar Pradesh, India

Managing a product called Ae**rak from technology support point of view. In addition to this, provided Global Tech Support to the connectivity customers and automotive customers.
Lead the product and its team members for IoT solution.
Timely resolution of customer tickets related data connectivity issues at various grounds.
Improve the performance monitoring for 600 carriers across the globe and reduce the device downtime by forcing the IoT devices to an alternate available carrier by pushing OTA and pushing for a fresh location update.
Maintaining the minimum resolution time (MTTR) for all tickets.
Optimizing and minimizing the operational cost at Google Cloud platform.
Syncing with UK sales team, APAC and MEA sales team during periodic connect.

Support ManagementTeam LeadershipCustomer SatisfactionProduct Management

Hcl technologies

Account Manager-Offshore

Jun 2020 – Mar 2021 · 9 mos · Lucknow, Uttar Pradesh, India

Managed and Handled the 6 Global accounts during the period.

Gin bazaar

Operations Manager(Corporate Vertical)

Sep 2019 – May 2020 · 8 mos · Lucknow, Uttar Pradesh, India

Headed the team to achieve the milestones for corporate customers and successfully added more than 50 logos(including big national brands across the industries like Hospitality, Banking, Education) in the portfolio in a short span of 6 months with recurring business

Creativity and InnovationProject ManagementTeam LeadershipCustomer SatisfactionMarket Analysis

Aircel limited

3 roles

Head-Network Quality

Promoted

May 2013 – Aug 2019 · 6 yrs 3 mos

Leading the activities for network quality maintenance
Active participation in optimization and capacity management of RAN part
Close coordination with network functions Planning,Core,Transmission for issue resolution
End to end analysis of slow data speed issues and appropriate solution provider
Proactive Proposal of network capacity improvement
Preparation of CTO deck to share the network status and getting the approval for support

Technical RequirementsStakeholder ManagementTeam LeadershipCustomer SatisfactionMarket Analysis

Manager - Radio Frequency Optimization

Dec 2008 – May 2013 · 4 yrs 5 mos

Daily interaction with OEM for network quality discussion
Implementation of CR notes based on the KPI analysis
Daily tracking of the customer complaints and monitoring the SLA
Daily interaction with internal cross functions Sales and CS
Leading and tracking the activities related to MRO and DoT compliances
Preparation of decks for management and getting the approvals for requirements for network improvement

Creativity and InnovationTechnical Requirements