Mar 2016 – Nov 2018 · 2 yrs 8 mos · Bengaluru, Karnataka, India

Sep 2014 – Mar 2016 · 1 yr 6 mos · Bengaluru, Karnataka, India

Apr 2014 – Aug 2014 · 4 mos · Bengaluru, Karnataka, India

Jul 2012 – Mar 2014 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Target Corporation is the second-largest discount retailer in the United States, behind Walmart. The company is ranked at number 38 on the Fortune 500 list with 3, 65,000 Employees and annual revenue of $69.86 Billion making it one of the biggest Companies in the world.
• Account: Target Corporation
• Location: Bangalore
• Activities performed- As Offshore PMO at Target
• Financial Management
• Handling entire gamut of Month end activities for 2 Engagements at Target Account [Time Booking reconciliation, Revenue Calculation & Posting, Invoicing,Variance Analysis]
• Preparing & sending the Monthly Invoices to the Client [both Resource Fees & Expenses], ayment follow-up
• Updating & maintaining the Engagement/Financial tracking
• Delivery
• Working as the dedicated Project PMO and acting as Single Point of Contact for resources on issues/queries related to- Incorrect Time booking, Shift Hours Data, Clarity/Timecard related Issues/queries
• Providing support to Engagement Manager in the overall IT Governance and Project health check. Generating various reports/dashboards/analysis to provide the Senior Management with the current status of Project Delivery/Finance.
• Co-ordinating with Project Managers/Team Leads for weekly update on project progress & key activities completed/planned
• Preparing Weekly Project Report, Updating the Offshore Staffing Plan
• Ownership of Project specific Sharepoint [maintaining/updating project plan, reports,IP‘s, Budget, Estimate.]
• Commercial Management
• Preparing budget estimate using the Pricing Tool based on capacity planning & fixed expense inputs from the Account/Project Manager
• Updating and maintaining the Offshore Staffing Plan, Headcount etc.
• Handling Ad hoc requests like transport cost validation, PO generation, Goods receipting against transport cost Invoice

Mar 2010 – Mar 2012 · 2 yrs

• Working as Onshore PMO for Capgemini UK & Premium Retail Client
• Key responsibilities for Capgemini UK PMO
• Handling entire gamut of Month end activities for 3 Engagements for one of the biggest Retail Account [Time Reconciliation, Revenue & Cost Calculation, Margin/Contribution variance analysis, Forecast update, PO Creation/Receipting, Supplier Payment, Accrual Release, Revenue Posting, Invoicing, Management Dashboard & Monthly Management Review]
• Posting cost accruals, raising Invoices and sending billing breakdown to the Client
• Resolved critical payment issue with the Client within a day and collected payment over ~£3M
• Chasing Client for Purchase Order and invoice payment status
• Raising /Receipting Purchase Orders for Supplier payment
• Co-ordinate with various teams- Accounts Payable, Global Procurement, Credit Control etc to keep Engagement Financials in control
• Escalate critical issues/risks to Senior Management for prompt resolution
• Taking update from the Engagement Director, raising Change Requests (CR) & preparing Budget to ensure commercial coverage is in place for resources working on the account
• Budget Reconciliation and target comparison against delivery to track monthly variance
• Conducting variance analysis (Budget against Delivery), raising Delta CR’s & preparation of Cost Delta for all T&M Contracts
• Key responsibilities as Client side PMO
• Worked as Project PMO for Capgemini's leading Retail Client
• Tracking weekly progress, updating Project Plan, Risk & Issue Log, Milestone & preparing weekly report
• Sharepoint Ownership
• Co-ordinate with Client's Finance team and tracking project’s cost against agreed budget
• Conducted Cost analysis and provided update to Project Manager on Budget Overspend
• Tracking Unapproved/additional Cost and Purchase Orders
• Prepared revised budget estimate for Phase II
• Reviewing Infrastructure related cost and provide detailed updated to the IT Solution Manager

Jan 2009 – Feb 2010 · 1 yr 1 mo

• Dell - Global Site Audit Project (Global Online Quality)
• The Global Online Quality is the primary authority for its principle online platform: Dell.com. Global Online is responsible for enhancing online experience for Dell’s customers across its Home, Business and Government segments globally. It manages web content operations for online sales and support across all 3 geographies: Asia Pacific & Japan; Americas; Europe, Middle East & Africa. The Dell Site Audit Team at Capgemini is responsible for checking the Quality of online content of Dell.com pages both in Pre-Live & Post Live environment.
• Program Management Office
• Created reporting templates, assessment papers and Training Plan for transition and delivery
• Creation and Tracking of weekly and monthly reports
• Preparing the Quarterly Business Review presentation & facilitation of review calls with customer
• Handling project ramp-up and raising request for additional resources
• Invoice tracking with finance team
• Supported process transition of Pre-Live Online Quality process
• Created Knowledge Repository
• Conducted Time Motion Analysis to assess the time taken for checking quality of web pages in Pre-Live environment
• Providing in depth analysis on errors tracked to understand the pattern and the possible impact of errors on Dell’s online business
• Transition Lead for Poland Team Set-up
• Delivery Team Set-up at Capgemini's Poland Center
• Handled the transition for multilingual language support project for Dell’s Online Quality
• Created various documents/dashboards for transition related activities
• Prepared Training plan, IT Requirements List and Process Training Documents.
• Trained 16 member team at Poland on Process and Dell’s Quality Parameters
• Prepared the Weekly Transition Update for Poland Center
• Scheduled weekly calls to provide transition update to the Management
• Monitoring the training performance of the team
• Prepared the Go-Live plan & ensured Go-Live took place as per the agreed timeline

Jun 2008 – Dec 2008 · 6 mos

• Team Lead- KPO Recruitment
• Heading the Recruitment function on a pan India level.
• Responsible for developing, implementing, & maintaining staffing strategies & programs.
• Coordinate with Project Manager(s) to understand talent requirements.
• Designing and conducting the Ramp-Up for various projects.
• Screen resumes and organize interviews for candidates.
• Short listing, interviewing, salary negotiation & closure of position.
• Preparing various kinds of dashboards for the Top Management.
• Managing a team of 2 Recruiters.
• Six Sigma Yellow Belt Certified.
• Succesfully completed Internal Training on "Interviewing Skills".
• Trained Advanced Internet Search Techniques.

Oct 2006 – May 2008 · 1 yr 7 mos

• Capgemini North America HR Offshore Delivery
• The North America HR offshore delivery team in India was set up to partner with Capgemini North America HR team and work on providing offshore support on various functions such as HR Generalists, Resource Management, Learning & Development, Mobility, Immigration, Performance Management etc. The offshore team supports all Business Units of Capgemini across North America for all mandated requirements.
• Reporting/PMO Support:
• Tracking of daily, weekly and monthly deliverable reports
• Creation and tracking of SLA reports/deviation
• Work allocation and Effort management tracking
• Coordinate and minute weekly & monthly service delivery calls with customer
• Ad-hoc reporting as and when required by Delivery Manager to track project health and service delivery
• Responsible for offshore quality adherence
• Manage access to all information sources for project delivery
• Manage project management t-room
• Invoicing tracking with finance team
• Ramp-up support for project expansions
• Research support for new pursuits on India team capabilities
• Team Lead- HR BPO Project (Capgemini North America HR- Offshore Delivery Team):
• Worked as Team Lead for a Internal Offshore HR (US Recruitment) Project.
• Key responsibilities included:
• Managing a team of 2-3 Technical Recruiters.
• Sourcing CVs from US based job boards.
• Screening Candidates and qualifying CVs against the requirements.
• Reaching out to passive Candidates and headhunting.
• Doing a quality on CVs sourced and screened by Team Mmebers and New hires.
• Preparing various weekly and monthly reports.
• Updating both the Offshore and Onshore Managers regarding team performance.