Anurag Mishra

CEO

Bengaluru, Karnataka, India17 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 18 years of IT experience in SRE and Production Support.
  • Successfully migrated critical applications to cloud platforms.
  • Led a global SRE team to enhance system reliability.
Stackforce AI infers this person is a Senior Leader in IT Operations and Site Reliability Engineering within the Fintech sector.

Contact

LinkedIn

Skills

Core Skills

Site Reliability Engineering (sre)Operational ExcellenceGlobal LeadershipProject DeliveryStakeholder ManagementApplication DevelopmentAgile MethodologiesWeb Application DevelopmentDatabase Structures

Other Skills

ApacheAutomationAutosysBMC Remedy Ticketing SystemCommunication and Stakeholder ManagementCost OptimizationHibernateHigh Profile ProjectsIT Project LeadershipITIL v3 Foundations CertifiedIncident ManagementInformaticaJavaJavaSEJenkins

About

I am an Executive Director at Morgan Stanley with over 18+ years of IT experience in leading Production Support and Site Reliability Engineering (SRE) teams. As the Senior Global Support Lead and Manager for HRIT Tech and Corporate Workspace Technology, I am responsible for managing large-scale operations, optimizing production environments, and driving organizational efficiency. I have successfully implemented SRE principles to enhance system reliability and scalability, spearheaded the migration of critical applications to cloud platforms, and established key performance indicators (KPIs) to measure and improve operational efficiency and system reliability. I have also built and led a global SRE team, providing strategic leadership and fostering a collaborative and results-driven culture. I am a certified SRE and ITIL professional with excellent knowledge of incident, problem, change, release, and capacity management processes. I have a proven track record of delivering multi-project outcomes in vendor management, expectation management, relationship management, risk management, and audit and quality control. My mission is to leverage my expertise in production support and cloud migration to enable Morgan Stanley to achieve its business goals and vision. Professional Skills Site Reliability Engineering (SRE) | Application/Production Support | ITIL | Java (Web based) application Development & Support | Sybase | DB2 | MongoDB | Snowflake | Unix | Shell Scripting |Autosys | AWS Cloud | Microsoft Azure | Tableau | PowerBI | ServiceNow | Sockeye | AppDynamics | PagerDuty | Prometheus | Grafana | Golden Eye | Splunk | Watch Tower | Observability & KPIs | Automation | Incident Management | Problem Management | Change Management | Release Management | Risk Management | Project Management | Strategic Hiring | People Management | Employee Engagement | Strategic Hiring | Global Leadership | Team Management | Staff Recruiting & Retainment | Process Improvement | Agile Framework | Scrum Master | Strategic Planning | Outsourcing | Vendor Management | Delivery Management | Client Relationship Management | Contract Negotiation | Budget Oversight | Performance Management | Resource Utilization | Budgeting & Forecasting | Certifications • SRE principles • Derivative Academy • Oracle Certified Professional, Java SE 6 Programmer • Certified in ITIL V3 Foundation program

Experience

Morgan stanley

3 roles

Executive Director

Promoted

Jan 2025 – Present · 1 yr 2 mos · On-site

Vice President

Promoted

Jan 2020 – Dec 2024 · 4 yrs 11 mos · On-site

  • Senior Global Support Lead & Manager for HRIT Tech & Corporate Workspace Technology.
  • Leadership Achievements: Strategic Vision: Developed and executed a long-term strategy for transitioning traditional production support to a modern SRE model, resulting in increased efficiency.
  • Operational Excellence: Optimized global IT operations, leading to a 35% reduction in incident frequency and improved system reliability.
  • Cost Optimization: Implemented cost-effective solutions, resulting in a 15% reduction in infrastructure costs while maintaining high performance.
Site Reliability Engineering (SRE)Operational ExcellenceCost OptimizationRisk Management

Senior Manager

Jul 2017 – Jan 2020 · 2 yrs 6 mos · On-site

  • Asia and Europe Tech Support Lead & Manager for HRIT Tech.
  • Built and led a global SRE team, implementing automation and monitoring solutions to enhance system performance.
  • Provided strategic leadership to global teams responsible for 24/7 production support and SRE functions.
  • Drove the adoption of SRE best practices, ensuring high availability and reliability of critical systems.
  • Led cross-functional teams in the seamless deployment of applications and updates, minimizing production issues.
  • Established key performance indicators (KPIs) to measure and improve operational efficiency and system reliability.
Site Reliability Engineering (SRE)Global LeadershipAutomationMonitoring Solutions

Altisource technology

Senior Project Lead

Jan 2015 – Jun 2017 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

  • Project Lead & Manager for Global Support Team.
  • Team Leadership: Led high-performing teams, fostering a collaborative and results-driven culture.
  • Project Delivery: Achieved 96% on-time delivery across multiple projects.
  • Stakeholder Management: Established strong relationships with key stakeholders, ensuring alignment with organizational objectives.
  • Process Improvement: Implemented process improvements, resulting in 32% reduction in both noise alerts and Toils.
Project DeliveryStakeholder ManagementProcess Improvement

State street

Senior Associate

Feb 2011 – Jan 2015 · 3 yrs 11 mos · Bengaluru, Karnataka, India · On-site

  • Project Lead - Application Development & Maintenance.
  • Lead a team of 12 developers and support engineers in the successful delivery and maintenance of web-based applications.
  • Oversee the entire software development lifecycle, ensuring adherence to coding standards, best practices, and quality assurance.
  • Collaborate with stakeholders to gather requirements, define project scope, and prioritize tasks for development and maintenance efforts.
  • Implement Agile methodologies, resulting in improved project transparency, efficient collaboration, and faster delivery.
  • Conduct regular code reviews and provide mentoring to team members to enhance their technical skills.
  • Manage the resolution of application issues, ensuring prompt response and minimal downtime.
Application DevelopmentAgile MethodologiesTeam Leadership

Logica

IT Consultant

May 2008 – Feb 2011 · 2 yrs 9 mos · Bengaluru, Karnataka, India · On-site

  • Developer - Application Development for Web based Applications.
  • Assisted in the development and maintenance of web applications under the guidance of senior developers.
  • Contributed to troubleshooting and resolving software defects, ensuring the delivery of high-quality web solutions.
  • Participate in the entire software development lifecycle, from requirements gathering to deployment and ongoing maintenance.
  • Conduct code reviews to ensure adherence to coding standards and best practices.
  • Implement and optimize database structures for efficient data storage and retrieval.
  • Collaborated with team members to implement new features and enhancements.
Web Application DevelopmentDatabase StructuresTroubleshooting

Education

Biju Patnaik University of Technology (BPUT)

Bachelor of Technology - BTech

Jan 2007 – Present

Central Board of Secondary Education

B.Tech

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