Sep 2023 – Nov 2023 · 2 mos · Los Angeles, California, United States · Remote

Feb 2023 – Jun 2023 · 4 mos

• Facilitated digital transformation and collaboration initiatives by applying human-centered design principles to drive adoption for the programs’ enterprise education and non-profit partners.
• Designed, developed, and implemented cross-functional initiatives and strategic partnerships with organizations such as The New School, University of Exeter, United Nations, and Bill and Melinda Gates Foundation.
• Created and implemented a certification program; designed curriculum and learning content, managed cohorts, and organized workshops that fostered a thriving community space for partners to learn from peers and experts to foster a sense of connection, active participation, and collaboration.
• Led cross-functional projects and established relationships with non-profit and education leaders to develop new product integrations, training programs, and marketing content.
• Wrote and published content with program partners, including case studies, blog posts, learning material, videos, and Mural templates.
• Led employee initiatives to drive engagement with education and non-profit partners, such as hack-a-thons, mentorships, and enablement marathons.

Oct 2020 – Jun 2023 · 2 yrs 8 mos

• Achieved measurable, organization-level transformation objectives by identifying digital collaboration use cases and turning them into repeatable, scalable practices for global enterprise education and nonprofit partners.
• Designed and delivered customer education programs that directly led to greater partner adoption and utilization of enterprise product solutions.
• Built strong partner relationships and became a trusted advisor by providing strategic guidance and support for successful digital transformation initiatives to education and non-profit partners.
• Led onboarding, success planning, and cross-functional customer working groups to plan, implement, and deliver enablement programs.
• Provided industry thought leadership on digital collaboration through custom content creation, such as blog posts/articles, video tutorials, and public templates.

Jul 2018 – Oct 2020 · 2 yrs 3 mos

• Implemented proactive, consultative ownership of high-profile enterprise customers with a combined value of $5 million in AAR, including the company's 5 largest enterprise customers and the most complex and high-profile engagement.
• Analyzed and provided business intelligence and insights that lead to maximum leverage of Intralinks solutions for enterprise customers like Bank of America, JPMorgan Chase, Citibank
• Facilitated customer workshops to drive adoption by identifying pain points and providing strategic solutions resulting in reduced churn.
• Designed and implemented process and procedures, documentation, and highly successful engagement and retention strategies for the enterprise collaboration product as organization’s primary product SME.

Sep 2016 – Oct 2020 · 4 yrs 1 mo

Jan 2013 – Oct 2020 · 7 yrs 9 mos

Oct 2011 – Oct 2020 · 9 yrs

Nov 2009 – Oct 2011 · 1 yr 11 mos

Apr 2011 – Jan 2012 · 9 mos · New York, New York

• Institute for Social and Psychiatric Initiatives— Education, Research and Services (InSPIRES)

Jan 2009 – Oct 2009 · 9 mos

Jun 2008 – Sep 2009 · 1 yr 3 mos

Aug 2006 – Feb 2008 · 1 yr 6 mos

Aug 2005 – Aug 2006 · 1 yr