Oct 2020 – Dec 2021 · 1 yr 2 mos · Hyderabad, Telangana, India

Sep 2018 – Aug 2020 · 1 yr 11 mos · Hyderabad Area, India

• Spearheading end-to-end logistics operations of Eatfit delivery last mile operations and intracity food delivery in cold vans & food delivery to offline clients (in corporate areas)
• Planning and executing operational procedures to ensure the smooth and efficient operation of the business; managing operational SKUs; attending & presenting the weekly/ monthly/ quarterly presentations in review meetings
• Establishing strategies for achievement of top & bottom-line targets; leading & controlling business operations with respect to cost, resource deployment, time overruns and quality
• Developing and implementing procedures, control systems for maintaining hygiene and quality standards; leading efforts for streamlining processes and generating cost savings in operations
• Heading the business development activities to ensure completion of defined revenues & profitability targets
• Cementing & sustaining relations with customers; ensuring high customer satisfaction by achieving delivery of service quality norms
• Managing & building a strong culture of Employee NPS & Customer NPS
• Nourishing day-to-day relationship with vendors; ensuring achievement of service and quality norms for smooth flow of operations & supply of required items
• Ensuring efficient and effective deployment of staff to provide service standards and manage business levels
• Reviewing all aspects of the operations to maximize customer satisfaction, operational efficiency & effectiveness, enhancement of profitability and standards; addressing escalations related to on-field issues & resolving them in real time
• Liaising with Kitchen Operations Team to identify and bridge gaps in Operations
• Working with the Tech-product Team to facilitate alignment and adoption of tech products to ease operations

Jul 2015 – Aug 2018 · 3 yrs 1 mo · Hyderabad Area, India

• Setting up City fulfillment operations from scratch which includes: Recruitment of fulfillment teams, setting up Offices, hubs, fulfillment centers etc
• Responsible for City's P&L, tracking of KPI's to ensure optimum performance & resource allocation.
• Lead Restaurant Acquisition on foodpanda delivery and manage relationship to ensure minimum deactivations.
• Display leadership traits in instilling vision in City operations and work towards a state-of-the-art operations.
• Implement city expansion plan including fleet expansion, training/on boarding and new vendor sign ups on Foodpanda delivery.
• Oversee all administrative issues pertaining to city including Office dev, fleet payroll, rewards roll out.
• Manages fleet productivity, delivery time & customer cancellations to ensure efficient delivery operations with optimum Cost/order.
• Lead employee grooming for delivery fleet & provide best-in-class HR support to ensure minimum attrition & superior customer service.
• Manages local manpower contracts, hiring projections to ensure consistent productivity across week with no demand shock.

Apr 2011 – Jun 2015 · 4 yrs 2 mos · Hyderabad Area, India

• Adhere to key DPI policies and standards through informal “spot checks” of a short list of items at the beginning of each restaurant visit
• Working with each Restaurant Managers in the area to deliver EBIDA (Profit) and meet targeted flow-thru in each restaurant in the area
• Coordinate with field support resources (Field Trainer, HRG, Operations Evaluator, Maintenance, IT, Corporate affairs, Precision Marketing) to address gaps wherever required
• Instrumental in reviewing key financial variables as part of restaurant visit “pre-planning”.
• Analyzing and tracking key financial/operational data to derive meaningful business insights.
• Prepare short executive presentations to communicate key trends and results.
• Presenting financial/operational Monthly/Quarterly updates during Monthly Meetings & Quarterly with COO & Regional Manager.
• Ensure restaurants are meeting operating plan through the use of P/L reviews and quarterly business reviews.
• Developing and executing Local Restaurant Marketing (LSM) initiatives to grow AWUS and empower SMs to take a leadership role in executing LSM.
• Liaison with Area Manager & the BD Team to identify and pursue NEW AWUS growth opportunities through restaurant relocation, re-imaging and new builds of Restaurants.
• Pre-plan weekly restaurant visit schedule (Minimum 2 visits per week to all restaurants).
• Develops and maintains RGM and AM staffing levels; drives to full management staffing for each restaurant in the market; commits to selection process; monitors restaurant-level staffing.
• Creating a positive image about the Brand in communities through conducting CSR “Corporate Social Responsibilities” activities.
• Conducts Monthly Meetings to SMs & Assistant Managers to bridge the Gaps & brief on present trends

Sep 2008 – Mar 2011 · 2 yrs 6 mos · Hyderabad Area, India

• Efficiently managed Operations and Marketing for South India for the Moevenpick Swiss Premium Ice Creams.
• Spearheaded business cost of the South Region, which includes Food Cost, Labor Cost, and Marketing Cost, Over Heads etc.
• Effectively initiated and introduced new Hotel Clients and Retailers to Moevenpick Distribution Business
• Handled Distribution Sales and Restaurant Sales of the Region
• Proficiently planned and coordinated Pre Opening and New upcoming restaurants in India
• Responsible for handling Inventory Management &Control for the Region
• Involved in recruitments of Restaurant Mangers & Crew Members for the stores
• Provided training to the Restaurant Managers and Crew Members of the Region
• Conducted promotional activities for the Restaurants and Hotels

Jul 2007 – Sep 2008 · 1 yr 2 mos · Hyderabad Area, India

• Ensured that all the restaurant activities are steady and supportive with the restaurant business plans
• Managed all the restaurant operations in areas of customer relations, staff management, budgets, inventory control, training the team etc.
• Accountable for recruiting and training the staff
• Performed facility maintenance, developing good customer/guest relations
• Ensured guest satisfaction