Sep 2019 – Mar 2022 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Owned end-to-end roadmap and delivery for digital payment products across India, Brazil, and the
• Philippines, scaling to 1.5M+ active users and 30K+ daily transactions.
• Drove 0→1 launch of Tap & Pay, Cross-Border ATM, and Tax Benefit platforms improving transaction
• experience and enterprise client acquisition.
• Defined architecture and compliance frameworks for payments, enabling seamless multi-market feature deployment.
• Built Marketing Center Tool for omni-channel notifications, reducing GTM cycle time by 40% through
• automation and reuse across product lines.
• Enabled the Tax Benefit platforms with entire delivery and tracking mechanism to help the Corporate with accurate shipment flow
• Owned the 3 product charters namely Sodexo India, Sodexo Brazil, and Marketing center and cross-products involved to track these 3 products
• Conducted competitive benchmarking and UX research to improve discoverability and drive user adoption across regions.

Sep 2018 – Aug 2019 · 11 mos · Bengaluru, Karnataka, India

• Description:
• iPublishCentral portal that allows online and offline reading, supports various eBook formats (PDF, ePub, Audio and interactive), includes mobile access and offers content personalization features. It supports both Institution and Retail model.
• Responsibilities:
• o Product owner for the cross-functional team(s) aimed to motivate the team with clear roadmap
• o Conducting workshops in form of questionnaires/mock-ups/wireframes for business review
• o Collecting requirements from the business stakeholders and converting them into Business Requirement Documents
• o Conducting Agile ceremonies like Iteration Planning Ceremony, Daily Scrum Calls & Retrospective
• o Creating and maintaining the Cost-Estimation and effort-estimation document for change request’(s) from clients
• o Maintaining healthy product backlog on Kanban board in terms of User Stories and Epics on Jira tool
• o Conducting refinement session with Dev-Ops and QA team for clarifying the requirements and help in development of the product
• o Interact with UX team & Business Stakeholders to come with appropriate wireframes for the product
• o Review functional test cases. Test and audit the functionality on the quality of deliverables

Jul 2016 – Sep 2018 · 2 yrs 2 mos

• Auto and Property Insurance for Travelers
• o Product Owner for the cross-functional team(s) aimed to motivate the team with a clear roadmap & elevating goal
• o Responsible for
•  Gathering & Analyzing requirements directly from the client and reviewing the same with Business Stakeholder
•  Creating Elicitation sessions in forms of mock-ups/questionnaires/Interviews for Business Review
•  Conducting Agile ceremonies like Iteration Planning Ceremony, Daily Scrum Calls & Retrospective
•  Performing impact analysis, Gap analysis and preparing the Business Requirement Documents & Datasheets of the applications for future references
•  Creating and maintaining quality and completeness of system Use Cases/BRDs and other related documents.
•  Maintaining a healthy product backlog on the Kanban board (Rally Tool), by designing the user stories.
•  Preparing the Program Increment Planning I.e. monitoring the dependency among the cross-functional teams
•  User training and user acceptance testing.
•  Charting knowledge transfer roadmap/ content and training the new team.
• o Conducting refinement sessions with the off-shore DevOps/SA/QA team which includes clarifying the requirements and provide assistance in development of the product
• o Interact with the UX team & Business Stakeholders to come with appropriate wireframes for the product
• o Engaged with the client to gather and clarify requirements as per business process needs, create and communicate successful scenarios
• o Create and review functional test cases. Test and audit the functionality on the quality of deliverables.
• o Mentor and guide other team members regarding processes and various systems.
• o Provide peer review of technical requirement documents drafted by team members.
• o Coordinate with Project Manager to benchmark defects raised per release.
• o Coordinate and triage all the functional defects as part of testing efforts using various tools such as HP-QC tool and Rally.

Jan 2016 – Jun 2016 · 5 mos

• CRM for EMC Corporation
• o Worked closely with Stakeholders and client business contacts in USA & India for gathering business requirements
• o Used various requirement elicitation techniques to translate business requirements to system requirements
• o Skilled in Identifying and Analyzing Business Requirements, Solution Design, Gap Analysis, Business Process Mapping, Application configuration, Data Conversion and Validation, System and Integration Testing, User Acceptance and Training
• o Handled requirement management process for the monthly releases
• o Manage the work and utilization for the entire team members (Work Plan)
• o Provided time estimation and created BRD & designed process improvement plans
• o Created high Level test plans, translated requirements into test cases, and reviewed test scripts
• o Worked on the workarounds for any existing defects in the system and investigated root cause for problems and prepare document on the findings
• o Created training material (Configuration guides for various EMC Products)
• o Involved extensively throughout the SDLC process. Involved in UAT
• o Troubleshooting of issues and proposing/implementing resolutions related to up-gradation/enhancement of existing models

Mar 2015 – Dec 2015 · 9 mos

• Job Role : Business Analyst
• o Excellent and recent experience of working on complex change the delivery programmers
• o Role include requirement gathering, business process modelling, data analysis, functional specification writing and analysis support. The role will be working closely with business as well as to technology delivery team.
• o Experience on business analysis activities across all phases of SDLC on more than 7 releases across multiple initiatives with successful go-live as planned.
• o Gathering/Eliciting requirements by preparing & conducting elicitation activities, documenting & confirming elicitation results. Techniques Used – Brainstorming, Focus Group discussions, Interviews, Document Analysis, Prototyping.
• o Managing & communicating requirements by creating User stories, creating requirements Package (Business Requirement Document, System Requirements Specifications), Supporting Development team queries, creating User Manuals & job aid. Techniques Used – Sign-off, Workshops, Structured Walkthrough.
• o Enterprise Analysis to define business need, defining AS-IS & TO-BE solutions, Gap Analysis, defining solution approach & scope