Jan 2025 – Oct 2025 · 9 mos · India · On-site

• Spearheaded PAN India HRBP operations with a 7-member team, driving consistent HR governance and employee experience for 15,000+ employees across multiple business units. Partnered with CXOs and BU Heads to execute AOP-based workforce planning, ensuring 100% hiring alignment with business targets. Delivered data-driven workforce analytics to the CEO, influencing strategic decisions on talent mix, productivity, and cost efficiency.
• Performance Management & Leadership Development: Introduced Mid-Year Review process (>95% completion) and embedded a Development-First culture with 100% IDP creation. Ensured 100% goal-setting and appraisal compliance via Darwinbox, enhancing transparency. Boosted HiPo readiness by 10% YoY through targeted leadership programs and succession planning.
• Employee Engagement & Retention: Implemented Amber chatbot pulse surveys (>80% participation) and improved engagement score by 5% YoY. Increased eNPS by +5 points through quarterly engagement campaigns and leadership connect initiatives. Maintained attrition within critical talent pools through retention interventions and bi-annual stay interviews covering 70% of key talent.
• HR Technology & Policy Governance: Digitized 100% core HR processes (Leave, Sabbatical, IJP, Exit, Grievance) via Darwinbox, achieving ≥90% adoption. Led annual HR policy updates with zero non-compliance and full dissemination.
• Employee Relations & DEI: Achieved 95% grievance closure within 30 days, conducting prevention programs to strengthen trust. Drove 15% YoY increase in diversity hiring, particularly for leadership and tech roles.
• Learning & Capability Development: Conducted org-wide TNA/TNI, delivering soft skills programs with 92% satisfaction (4.5/5). Rolled out POSH & POCSO compliance training (100% coverage) and enhanced HRBP team capability through monthly coaching.

Jun 2024 – Jan 2025 · 7 mos

• Learning & Development
• Enabler of Business

Oct 2021 – Jun 2024 · 2 yrs 8 mos

Nov 2019 – Sep 2021 · 1 yr 10 mos

• Talent Engagement
• Onboarding
• Employee Relations
• Grievance Handling
• Rewards And Recognition
• Exit And Off boarding
• Employee Retention
• HR Communications,
• Employee Retention

Apr 2018 – Jan 2019 · 9 mos · Kolkata, West Bengal, India

• To drive the entire onboarding activities of the organization across locations.
• To conduct the Induction and documentation for all the new hires.
• Maintain, update and supervise employee personal files and all other relevant documents.
• HR Communications and also to explain the organization's HR policies/updates or procedure to the employees.
• Preparing all relevant HR letters/documents/certificates as required for regular/contract/Interns across locations.
• To coordinate and check employees biometric, attendance and leaves.
• To coordinate the entire Training and Development program of the organization.
• Preparing the annual HR calendar and the budget for the same.
• Handling employee grievances.
• Responsible for driving all the employee engagement activities.
• Constantly taking care of the employee rewards and recognitions
• To coordinate for the HR Marketing activities.
• Preparation of all the Policy/Procedures documents as requires.
• To coordinate the internal transfers across location.
• Coordinating with the sister concern companies for all the HR activities.
• To update and maintain the knowledge center.
• To assist in Vendor management as required.
• Conducting interviews and salary negotiations as required.
• To coordinate, update and maintain the corporate tie-ups.
• Assisted the recruitment team as and when required.
• Coordinate and supervise the entire exit process

May 2015 – Jan 2018 · 2 yrs 8 mos · Kolkata

• Manpower Planning, to plans for headcount to staff the positions based on requirements.
• Initiates and participates in the selection process to select the most suitable
• internal/external candidates for different positions.
• Supervising the recruitment team to process all recruitment requests in an effective and efficient manner.
• Providing necessary inputs for Reviewing and Upgrading Personal Policies, HR Manuals at regular intervals.
• Taking care of the onboarding process and to monitors the execution of well-planned induction programmes.
• Identifies critical employee training needs across the Company, designs the annual training calendar, supervises its execution and monitors the effectiveness of training.
• Develop and maintain appropriate employment records and systems.
• Provides payroll information by collecting time and attendance records to the payroll team.
• Partners with business heads to facilitate high productivity achievement.
• Facilitates the development of appropriate organisation structures with clearly defined roles and responsibilities and manpower requirements
• Responsible for Maintaining Discipline and Managing Misconducts, Grievance handling to measure employee satisfaction and identify areas that require improvement.
• Responsible for Monitoring Performance Appraisal System and reviewing the performance of employees to motivate them for better productivity.
• Employee engagement initiatives like formal one on ones, Skips, Sessions for new Supervisors, drive reward and recognition programs, reviving fun/festival activities on the floor.
• Conducting the exit interview and coordinating for the full and final settlement.

Aug 2014 – Mar 2015 · 7 mos · Kolkata

• Answer and resolve client’s calls, e-mails, queries and escalations. Ensuring end to end solution is provided to the client.
• Absence/Leave management.
• Adjust HR records.
• Provide clarification of HR policies and procedures.
• Update all required process documentation and other documentation.
• Coach and mentor new joiners in terms of process training.
• New Hire set up and documentation.
• Leaves and Attendance.
• Updating and Deleting employee records.
• Exit and Off boarding.
• Liaising directly with the regional HRBP’s

Jan 2012 – Aug 2014 · 2 yrs 7 mos · Salt Lake Sector - V

• Liaised with hiring managers to develop job descriptions and person specifications.
• Working with different job portals and recruitment agencies to source for candidates for specific job positions.
• Preparing job advertisement, checking application forms and coordinating while ‘walk-in’ drives.
• Reviewing profiles and conducting recruitment interviews and salary negotiation.
• Conducts new employee orientations and documentations.
• Assist in facility training requirements and analyzing training needs in conjunction with managers.
• Maintaining and regularly updating employee master database (personal file, personal database, etc.).
• Communicating and explaining the organization's HR policies/updates to the employees.
• To develop the HR team, to ensure the provision of a professional HR service to the organization. Manage a team of staff within the department.
• Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees.
• Preparing and processing timely distribution of salary, increment salary slip, and leave encashment.
• Keeping a track of the time, attendance and leaves of employees.
• Resolving grievances or queries by conducting skip meetings, surveys, complain box.
• Dealing with grievances and implementing disciplinary procedures.
• Ensure a motivational climate in the organization, including adequate opportunities for career growth for employees.
• Conducted R&Rs, on spot incentive plans, games, theme days such activities on the floor.
• Conducting exit interviews for employees and recording them accordingly.
• Handling the full and final settlement of the employees.

Jun 2008 – Mar 2010 · 1 yr 9 mos · Pune, Kolkata

• British Telecom (ISP Support Team)
• Answer general queries of customers regarding their internet.
• Troubleshooting their issues and solving them
• Identifying the issue and transferring the issue to the correct department or appoint an onsite technician.
• Credit Suisse Bank, Pune 06/08-09/09
• Actively involved in the ‘Go Live’ implementation for HRA tower being part of the pilot batch.
• Created FUS and FAQ’s for the process.
• Initially was a part of the tier 1 team, then moved to the Recruitment Team (Human Resource Outsourcing)
• Assisted in maintaining recruitment record for approximately 400 candidates.
• Liaised between hiring managers and candidates.
• Scheduled interviews for eligible candidates (In person interview, Telephonic Interview, Interviews through Video conferencing).
• Drafted offer letter for selected candidates.
• Involved in Root cause analysis for any process issue and reporting the same to senior management.
• Was appointed for conducting refresher training, team updates and process updates with the team.
• Carried out successful service rehearsal tests for teams/towers during ‘Go Live’ and before.