Richa Verma Agrawal — Head of Talent

Career synopsis Richa is an astute and result-oriented professional with 26 plus years of experience in diverse domains, ranging from Global Service Delivery for IT Services in the initial part of her career to Human Resource Shared Services (HRSS), HR Transformation, and HR Tech in the last 2 decades. Her USP is functional expertise across ‘Hire to Retire’ functions (including Benefits Administration, Captive and Outsourced Payrolls, Employee Onboarding/Offboarding, Background Screening, Employee Life-Cycle Data Management & Governance, HR Enablement, Vendor Management & Governance, Data Analytics, HR Ethics & Compliance), Process/Service Excellence, HR Digitization, and HR Tech. Richa challenges status quo legacy systems, processes, and mindsets; strives for deploying disruptive methodologies, and role models progressive mindset - that augments best-in-class HR & Employee Experience. Richa takes keen interest in learning about the evolving concepts of ‘future of workplace’ to establish healthy and invigorating work environment for multi-generational workforce, balancing with organizational strategies and dynamic requirements. In her current and recent roles, she has been leading HR Transformation, platforms/systems' maintenance & integrations, deployment of AI/ GenAI, RPA and other emerging technologies for increased efficiencies, Zero Ops, & significant positive cost impact - drawing synergies from industry best practices for building future fit org. Apart from her primary role, Richa has always led additional charters/expanded roles and has driven key HR priorities (DEI, persona-based employee experience, and culture & engagement initiatives) at Org level with superlative outcomes. Industries’ & Geographical exposure: • Academia, Tech (IT & ITES), 3rd-party, BFSI, Product, eCommerce • APAC, EMEA, Americas (North and South America), Global deliveries Recent (external) recognitions: • Exceptional Employee Experience (Team award - large category), ET HR World EX Awards 2024 • Exceptional Employee Experience Leader (Individual award), ET HR World EX Awards 2024 • Excellence in HR Digital Transformation (Silver Winner), The Economic Times HCA 2025 Key Competencies and strengths: • CXO / SLT management • Strategic Thinking & Vision • HR Transformation & Digitization • Enterprise Thinking, Compliance & Governance • Diverse Workforce Management • Talent Management & Development • Organizational Culture & Engagement • HR Business Partnering • Scaling up HRSS processes • Employees’ engagement, Ops & Tech excellence • Crisis Management

Stackforce AI infers this person is a seasoned HR leader with expertise in HR transformation and shared services across multiple industries.

Location: Bengaluru, Karnataka, India

Experience: 27 yrs 4 mos