Vijay Singh

CEO

India19 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 18 years of experience in product documentation.
Recipient of eight CEO awards and a Hall of Fame award.
Expertise in managing cross-functional teams and driving innovation.

Stackforce AI infers this person is a FinTech and Telecom documentation expert with strong leadership and API documentation skills.

Contact

Skills

Core Skills

Api DocumentationContent StrategyTeam ManagementTechnical WritingProduct DocumentationDocumentationTechnical DocumentationProduct Marketing

Other Skills

API SpecsAgile MethodologiesArtificial Intelligence (AI)Artificial Intelligence for BusinessBusiness AnalysisCoachingCommunicationComputer EthicsContent DevelopmentContent ManagementConversational AIDITA XMLData AnalysisFrameMakerFront-End Development

About

Visionary leader with 18+ years in product documentation, driving business growth through innovative strategies that enhance customer experience. Passionate about innovation and care, with expertise in managing cross-functional teams, leadership, and aligning initiatives with product roadmaps to achieve high API documentation scores. Proficient in continuous improvement, leading to substantial increases in efficiency and customer satisfaction. Strong knowledge of FinTech, Telecom/Mobile, and ERP sectors, specializing in DITA XML and Swagger frameworks. Recipient of eight CEO awards, Hall of Fame award, patent owner, hackathon wins, and numerous recognitions.

Experience

Mastercard

Manager Content Strategy & Development

Nov 2013 – Present · 12 yrs 4 mos · Gujarat, India

Strategy, planning, and execution for effective documentation for the Mastercard Products. People Management, Budgeting, Organization Culture, Talent Planning, Team Formation, Process Innovation, Project and Stakeholder Management are part of R&R. Deliver Product and Project specific documents as per the plan and based on DITA framework through IXIASoft CMS and JAMStack platform. Delivering content from each steps of Product Life Cycle and different types- Functional and Technical- API Specs Doc, Swagger File, Migration Guide, Developer Guide, Announcement, User Guide and so on. Formed and lead the API Specs Guild for API Authors. Mentoring college hires and team members for holistic development and contribution. Nurturing API writers with concept and tools and providing opportunity to growth. Tie ups with business unit for Content Support offerings. Presented Mastercard in conference and seminars. Leading BRG(Business Resource Group) for creating a better work environment and engaging people. Won several awards and recognition.

API DocumentationDITA XMLSwaggerProject ManagementTeam ManagementContent Strategy

Onmobile global ltd.

Lead Technical Communicator

Jan 2011 – Aug 2013 · 2 yrs 7 mos · Noida Area, India

Create strategy, plan, and deliver the Product Documents for the Dynamic Content Adapter. People management, team formation, stakeholder management, road map are some of R&R. API Specs, Installation Guide, Product Feature Guide, Release Notes, and Marketing Collateral are some of the deliverable.

Technical WritingAPI SpecsStakeholder ManagementProduct Documentation

Mobisoft telesolutions pvt. ltd.

Associate Manager-Documentation

Sep 2009 – Jul 2011 · 1 yr 10 mos · New Delhi Area, India

Strategy, planning, and execution for the Service Delivery Platform specific documents. People management, team formation, road map creation and execution are the part of role. Delivering the Solution Doc, API Specs, Installation Guide, Integration Guide, Feature Guide, User Manual, Operation and Support Guide, Fact Sheets, Case Studies, Pre-Post sales Presentation, RFP, Patent Docs are in R&R.

DocumentationAPI SpecsUser ManualIntegration GuideAPI Documentation

Alle technologies

Sr. Consultant Technical Documentation

May 2006 – Sep 2009 · 3 yrs 4 mos · Noida Area, India

Worked with Microsoft Global Development and Localization Team to deliver ERP Navision Product Documentation. FS, User Guide, Admin and Support Guide, Product based Marketing Communication docs like Fact Sheets, Case Studies, Feature Docs, Pre-Post Sales Presentation creation are part of R&R.

Technical DocumentationProduct MarketingUser Guide