Apr 2023 – Sep 2024 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• Synaptic is an Alternate Data Company for Venture Capitalists and Private Equity Investors. My role here includes:
• 1. Creating a roadmap for Synaptic’s product documentation ensuring better organization and structure of the overall documentation process.
• 2. Managing end-to-end product documentation on Synaptic’s data sources, APIs, and the Product, enhancing communication across product, data, and design teams, and helping the customer success team save time and gain more clarity on the product.
• 3. Creating Pivot Tables with Data Metrics and performing analysis to help the product and MLOps teams check the efficiency of data models and algorithms.
• 4. Collaborating with the product, Data Science, and engineering teams, joining client calls for research, and crafting SEO-optimized articles for marketing.
• 5. Conducted product demo calls with customers, helping them understand Synaptic's features and functionalities. Assisting the Customer Success team in demo calls.

Mar 2022 – Apr 2023 · 1 yr 1 mo · Gurugram, Haryana, India · Remote

• Sprinklr is a Unified-CXM for all customer-facing functions. It is a B2B company established in multiple locations globally. As a technical writer, my responsibilities included -
• 1. Crafting customer-centric product documentation tailored for a US-based audience.
• 2. Collaborating closely with the product team to grasp and comprehend new features.
• 3. Conducting thorough testing on freshly developed features, and documenting the enhancements for weekly and quarterly feature rollouts, facilitating efficient adoption by customers.
• 4. Generating articles, release notes, and Product decks for Sprinklr’s quarterly releases, encompassing 80-100 new feature updates per quarter.
• 5. Compiling biweekly newsletters aimed at boosting user engagement for marketing initiatives.
• 6. Engaging with a team of writers to enhance the accuracy, coherence, and caliber of existing customer-facing product content and structural documentation.

Jul 2021 – Mar 2022 · 8 mos · United States · Remote

• SelectHub is a software analytics tool. My role here included -
• 1. Crafting product pages and blogs targeting a US audience in the Transportation Management, Fleet Management, and Compensation Management software sectors.
• 2. Writing SEO articles to boost customer engagement and funnel traffic to SelectHub’s website.
• 3. Adapting articles into social media posts and utilizing HootSuite for sharing across SelectHub's Facebook, LinkedIn, and Twitter platforms.

Mar 2021 – Jul 2021 · 4 mos · India · Remote

• Emailwish is a chat and Email support setup company. It’s a B2B company that specializes in email marketing. My role here included -
• 1. Coming up with content ideas for SEO-Blogs including topic and keyword research.
• 2. Conducting competitor research to keep a check on what type content other similar companies are publishing.
• 3. Suggest content for infographics to be used in the blogs.
• 4. Writing Email templates Emailwish's template gallery.
• 5. Learning new concepts in Serch Engine Optimization and SERP for improving reach and engagement onEmailwish's content.

Oct 2020 – Mar 2021 · 5 mos · Noida, Uttar Pradesh, India · Hybrid

• Techniek is an outsourcing agency that connects their clients with the right resources for their requirements. This includes web development services, video editing, copy and content writing services, online store setup, etc. My role here as a content writer included -
• 1. Creating a social media strategy for techniek.
• 2. Writing SEO-optimized blogs and articles.
• 3. Writing customer case studies for promotional purposes.
• 4. Writing content for Techniek's website.

Sep 2020 – Nov 2020 · 2 mos · Japan · Remote

• I worked as a freelance content and copywriter for J.wire for two months. My role here included -
• 1. Writing crisp copy for Jwire's clients.
• 2. Write video narrations and voice-overs for youtube videos.

Jul 2020 – Sep 2020 · 2 mos · India · Remote

• Udayy is an e-learning platform for primary classes. My role as a business development intern included these responsibilities -
• 1. Take classes for students of classes 1st-4th
• 2. Teach students about the concepts clearly and ask questions to ensure they understand during the session.
• 3. Pitch about the company to the prospects (parents) at the end of the class session.

Sep 2019 – Feb 2020 · 5 mos · India · Remote

• Aadox is a web design and software development company. I was employed as a blog writer. My tasks encompassed:
• 1. Conducting keyword research for the assigned topics
• 2. Crafting SEO-optimized content with both internal and external links
• 3. Formulating meta-titles and descriptions for the blogs