Jul 2023 – Sep 2025 · 2 yrs 2 mos

Jan 2020 – Jul 2023 · 3 yrs 6 mos

•  Establish and build relationship with the right customer audience at Procurement & Operational level for networking and strategize right size of business opportunities.
•  Closely align with Global and Regional teams (Internal & External) on accounts development plans and establish way-forward approach engaging stakeholders on short, mid and long term strategies.
•  Responsible to drive end to end sales / operational process engaging cross-functional key stakeholders (Product, Operation, Finance, Legal) in sustaining business retention and growth and strategizing new large size customers.
•  Involved in internal budgeting as per market / client business modules.
•  Taking care of internal account review and strategic planning for business growth.
•  Drive business reviews meetings with customers sharing best industry practices, market insight, KPI performance, way forward solutions and focused tenders
•  Close monitoring of opportunities, budget data and outstanding with relevant internal & external stakeholders and achieving organization vision.
•  Responsible for account receivables with customers.
•  Maintaining and establishing various SOP’s and successful implementation of the same for seamless business transactions.

Aug 2010 – Jan 2020 · 9 yrs 5 mos

•  Working in a Control Tower structure which controlling complete activity of all inbound shipments of the premium customer.
•  Addressing operational issues, resolving performance bottlenecks and achieving desired objectives.
•  Responsible for checking the authenticity, correctness and completeness of the required information on import documents by customers.
•  Strongly follow up with origin for the critical / high value / project based movements till pickup at origin until clearance at destination.
•  Regular & correct updates to customer in each stage which give them pathway for their further planning.
•  Co-ordination between customer & their Custom House Agents to ensure that shipment will clear and deliver on time to meet up their revenue targets.
•  Preparing Daily Status Report with all irregularities mapped and taking corrective actions accordingly.
•  Responsible for various types of MIS reporting to internal & external customer.
•  Close interaction with regional team to expedite the Standard Operating Procedures for seamless transaction.
•  Submitting Price quotation to customer for their orders moved from various countries.
•  Regular meetings with customer & discuss on initiative taken and way forward plans for smooth business flow.
•  Handled Air Exports & Ocean Import / Export shipments as well & keep track on each interval being customer service prospective.
•  Responsible for up-dation of milestone in customer SAP system.
•  Undergo multiple training like Effective Communication Skills & Interpersonal Skills Training in order to enhance our skills.

Oct 2008 – Aug 2010 · 1 yr 10 mos · Greater Delhi Area

• Looking after sanctuary accounts of all products, Air Import, Air Export / Ocean Import & Ocean Exports.
• Dealing with export vendors as per consignee’s requirements for readiness of cargo and on-time handover and uplift as per SOP.
• Checking the export documents and ensure the details must in-corporate as per the guidelines and Purchase Order of customer.
• Updation of each milestone in customer’s operating software for clear visibility of their purchase orders.
• Co-ordination between ops team / Airlines and negotiating on quotes & operational activities.
• Dealing with warehouse team to ensure all cargo must be into inventory and make it ready for uplift as per the IATA guidelines.
• Updation to consignor and consignee on time with full details with required pre and post shipment documents.
• Visiting to vendors location and ensure that all factories should follow the compliance of customer to avoid any challenges in business.
• Deals with major buying houses and ensure to follow the protocol and norms for error free handling of shipments.
• Close interaction with Shipping Lines / Concord to get the updates to execute the shipments on priority and in-turn update to customers.
• Follow up with customers on outstanding amount as per the AR receiving from finance.
• Exploring opportunity of deep selling the product

May 2001 – Oct 2008 · 7 yrs 5 mos · Greater Delhi Area

•  Started my Career as an Associate Data Converser
•  Converting raw data related to Property and Lands of U.S.A. into valuable information which is very helpful at the time of sale and purchase for the U.S.A. based client.
•  Imparting training to all new joiners about the projects handled in company.
•  Put extra efforts to educate under performer in a way to increase their performance which help company to enhance its GR.
•  Analysis of the work done by associates and purpose the way forward plans to management to cultivate the skills in all employees.