Apr 2019 – Present · 6 yrs 11 mos

• CitiPower,Powercor,United Energy are three of the 5 electricity distributors in Victoria. Wipro is a strategic long-term partner delivering managed services, enhancement and program of works for various business critical applications and databases across varied technologies such as SAP,Meter Data Management System(MDMS), Salesforce applications,Integration Platform and other corporate applications.The services are completely delivered from onshore in order to comply with the FIRB regulations.
• Engagement Summary: Simply Energy is an Australian energy retailer, providing electricity and gas to more than 700,000 accounts across Victoria, South Australia, New South Wales,Queensland and Western Australia, with sales totalling 12% of the Australian market.Wipro is a strategic long-term partner delivering DevOps services for its retail website and Enterprise Integration Platform.
• End to end service delivery for 180+ applications across 4 companies.
• Transition from incumbent (in-house) team and establishing of the delivery operations.
• Established robust Service Transition Process to ensure seamless service transition of services.
• Setup and configuration of ITIL tools to ensure that the SLA measurement and reporting is achieved.
• Established the DevOPs support model for the Simply Energy Website and Enterprise Integration Platform
• Led accounts to profitability by ensuring high customer satisfaction.
• Established strategic customer connects & strengthened relationships through collaboration.
• Managed new business development initiatives and led end-to-end pursuit management.
• Provided governance & oversight to optimise processes to achieve cost & productivity benefits
• Ensured compliance with Information Security, IT General Control and FIRB audits
• Responsible for driving continuous improvements.

Jan 2013 – Mar 2019 · 6 yrs 2 mos

• Responsible for bid management and solution design for large utilities bids across the globe.This included designing solutions in the application services segment for utilities customers. I led the end-to-end solutions including large deals covering ADM, Integrated Services and transformation.The responsibilities also included supporting market specific initiatives, interface with analyst groups and strategic marketing teams.
• Major Responsibilities and achievement:
• Responsible for solution definition and bid management for pursuits across utilities value chain covering generation, transmission, distribution and retail.
• Hands-on experience across the complete life cycle from pursuit and demand generation, deal and commercial architecting, solution definition , due diligence and transition to delivery.
• Translate client objectives and requirements into solution concepts based on offerings and capabilities.
• Working with internal stakeholders such as marketing , finance , HR teams to identify opportunities and value-added proposition for the Clients
• Preparing Proposals, RFP responses , Case Studies,Solution defense Presentation.
• Part of the core team to win a large AMS engagement for distribution utility in Australia TCV - 50 Million AUD.
• Contributed to winning two large AMS engagement for retail and distribution utility - TCV 40 Million AUD
• Securing a framework agreement for a UK Utility account - $10M potential in 2015-16.
• Part of core team who won a large project implementation for UK based Utility - $30M+

Apr 2011 – Dec 2012 · 1 yr 8 mos

• Responsible for leading a complex multivendor,multi-location transition (US,UK & India).The scope included 620+ Applications of multiple technologies.I was accountable for overall planning and execution for seamless transition. Responsible for providing delivery assurance for contractual commitments and driving the delivery of commitments.
• Developed the Common Transition Framework to ensure that a common methodology was followed by all vendors.
• Continuous and frequent communication with transferred staff to ensure seamless people transfer.
• Define evaluation and acceptance criteria for each phase exit /entry.
• A high degree of interaction and a close collaborative working between the National Grid and Wipro teams was a key contributor to successful delivery.
• Instrumental in setting up the productivity framework by carrying out the productivity baselining. This was the bedrock for realizing the committed year-on-year productivity improvements.
• Set up the review and governance mechanism for various governance forums for the contract.
• Developed the Common Transition Framework to ensure that a common methodology was followed by all vendors.
• Continuous and frequent communication with transferred staff to ensure seamless people transfer.
• Detailed planning and standardisation across applications and waves.
• Define evaluation and acceptance criteria for each phase exit/entry.
• A high degree of interaction and a close collaborative working between the National Grid and Wipro teams was a key contributor to successful delivery.
• Instrumental in setting up the productivity framework for multiple technologies by carrying out the productivity baselining. This was the bedrock for realizing the committed year-on-year productivity improvements.
• Led the setup of the Design Optimization team for investment paper development and pre-project sanctioning work as per the PRINCE2 process.
• Set up the review and governance mechanism for various governance forums for the contract.

Jan 2010 – Mar 2011 · 1 yr 2 mos

• National Grid Transco’s deregulated metering business was created in 2001, and launched as OnStream in March 2003. OnStream embarked upon a complex transformation program to replace and transform the existing metering systems to best of breed , fit for purpose products. The implementation of scope consisted of systems covering Microsoft Dynamics CRM(SaaS) ; workforce scheduling and dispatch; field force handheld device software; billing and accounts receivable;data migration into a new asset repository. The program was complex due to challenging time frames and use of innovative technologies.I was responsible for overall delivery of the program, client and vendor engagement and delivery assurance.
• Facilitated requirement solicitation and development of Business Requirement Documents
• Led cross-functional teams and coordination with vendor partners for development of product requirements.
• Engaged business and IT stakeholders, developed integrated project plan & established governance
• Collaboration with the change management team and provided inputs into OCM strategy and training plan for users.
• Managed resource onboarding, workload allocation, and project budget.
• Diligent risk management and reporting.

Jan 2007 – Dec 2009 · 2 yrs 11 mos

• The Asset & Work Management (AWM) applications provided core functionality for Repair and Replan,E&MW (Emergency and Meter Works) and WAM (Work and asset management) business processes within customer’s distribution and transmission businesses. I managed the delivery of minor enhancements, transitions, and managed services engagements for these applications with an onshore/offshore model.
• My responsibilities included :
• Led the end-to-end delivery of managed services for 100+ applications with the ITIL framework
• Built and maintained strong relationships with IT and business stakeholders, and acted as a trusted advisor
• Responsible for setting up the Balanced Scorecard and achieving the quarterly targets for the agreed KPI.
• Control schedule, risks, scope, and cost-of-delivery and ensured delivery of services as per SLAs and KPIs.
• Reviewed service continuity plans and conducted Disaster Recovery and Business Continuity tests.
• Managed the Service Transition process - to minimise unplanned disruption of service
• Monthly governance reporting on service level achievements,CSI value additions and progress on small projects including change requests on existing managed services
• Transitioned support services from incumbent teams to Wipro teams
• Ensured compliance with Information Security and audits
• Responsible for driving continuous improvements.

Jan 2004 – Jan 2007 · 3 yrs

• Project Lead for Wipro Ciena projects. Worked on Network Management System (NMS) and Element Management System (EMS) products for Ciena. Responsible for feature development,integration testing , release management.
• Sustenance and enhancement for Element/Network Management System(EMS/NMS).
• Requirement gathering and developing enhancements for EMS and NMS.
• Providing the support to the customer feature verification team at customer site.
• Representing Wipro at various customer forums.
• Planning and execution and deliverables from the Integration & Testing.
• Development of feature testing strategy and planning.

Jul 2000 – Dec 2003 · 3 yrs 5 mos

• Technical Lead for Wipro Nortel projects. Worked on Network Management System (NMS) and Element Management System (EMS) products for Nortel. Responsible for feature development,verification support , release management.
• The responsibilities included :
• Sustenance and enhancement for Element/Network Management System(EMS/NMS).
• Requirement gathering and developing enhancements for EMS and NMS.
• Providing the support to the customer feature verification team at customer site.
• Providing subject matter advice for Nortel Global Technical Support teams.
• Representing Wipro at various customer forums.
• Planning and execution and deliverables from the Integration & Testing.
• Development of feature testing strategy and planning.