Dickson D'costa, PAHM®️

Associate Partner

Mumbai, Maharashtra, India23 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in operations management
  • Expertise in healthcare and telecom sectors
  • Strong leadership in process improvement initiatives
Stackforce AI infers this person is a seasoned operations leader in the healthcare and telecom industries.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementBusiness Process ImprovementHealth Insurance

Other Skills

BPOBusiness AnalysisCRMEmployee EngagementManagementOutsourcingPerformance ManagementProcess ImprovementProcess ManagementService DeliverySix SigmaTeam ManagementTransition ManagementVendor Management

Experience

Accenture

3 roles

Associate Director

Jun 2024 – Present · 1 yr 9 mos

  • Associate Director - Operations at Accenture
Operations ManagementTransition Management

Vice President Operations

Promoted

Dec 2020 – Jun 2024 · 3 yrs 6 mos

  • US Healthcare & US Telecom Contact Centre Operations
Operations ManagementBusiness AnalysisPerformance Management

AVP

Aug 2016 – Dec 2020 · 4 yrs 4 mos

  • Experienced in setting up Business in India for US Healthcare & US Telecommunication.
BPOBusiness Process Improvement

Unitedhealth group

SDL

Aug 2012 – Aug 2016 · 4 yrs · Hyderabad Area, India

Gebbs healthcare solutions

Sr. Manager

Feb 2012 – Aug 2012 · 6 mos · Mumbai Area, India

Datamatics global services

Project Manager

Jul 2009 – Feb 2012 · 2 yrs 7 mos

  • US Health Insurance
  • 6 Sigma Black Belt Certified
Six SigmaHealth Insurance

Wipro bpo

Assistant Manager

Jan 2003 – Jan 2009 · 6 yrs

  • US Health Insurance Claims Adjudications & Rework of Claims
Health InsuranceProcess Improvement

Eserve international

Associate

Jan 2002 – Jan 2003 · 1 yr

Education

University of Mumbai

B Sc — Physics

Jan 1999 – Jan 2001

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