Anish Srivastav

Operations Associate

Mumbai, Maharashtra, India4 yrs 8 mos experience

Highly Stable

Key Highlights

Proven expertise in optimizing supply chain operations.
Strong background in customer relationship management.
Skilled in developing innovative tracking solutions.

Stackforce AI infers this person is a Supply Chain and Customer Service Specialist with a focus on operational excellence.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Inventory ManagementSupply Chain ManagementLogistics Management

Other Skills

NegotiationAnalytical SkillsDemand ForecastingData VisualizationSAP ERPRetail BankingAccount ManagementBusiness PlanningOrganization SkillsVendor ManagementDemand PlanningSupply OperationsIntegrated Supply Chain ManagementERP ImplementationsEnglish

About

Results-driven professional with 4+ years of diversified experience spanning operations and banking customer service. Passionate about leveraging cross-industry expertise to drive operational excellence and exceptional customer experiences.

Experience

Hdfc bank limited

Deputy Manager

Sep 2025 – Present · 6 mos · Mumbai, Maharashtra, India · On-site

Concentrix

Senior Operations Representative

Oct 2024 – Aug 2025 · 10 mos · Thane, Maharashtra, India · On-site

Associate – Customer Support | Concentrix
Provided end-to-end customer service support by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience. Handled high-volume interactions while maintaining quality and efficiency. Collaborated with internal teams to escalate and resolve complex cases, documented interactions in CRM systems, and consistently met performance metrics for customer satisfaction and service delivery.

NegotiationAnalytical SkillsCustomer Relationship Management (CRM)

A' niche infotech solutions pvt. ltd.

Operations Executive

Jun 2021 – Oct 2024 · 3 yrs 4 mos · Thane, Maharashtra, India · On-site

In my role as a Operations Executive, I have been instrumental in optimizing inventory management systems for major clients like BASF, TATA, and Crompton, ensuring a reduction in dead
stock and seamless stock clearance using the FIFO method. I developed a real-time inventory and
shipment tracking tool using Appsheet, which has streamlined our logistics operations. My expertise in
demand forecasting, based on historical data, has allowed me to predict stock levels accurately,
ensuring our supply chain remains robust and responsive.
Additionally, I have excelled in supplier management, negotiating favorable terms to maintain a reliable supply chain.
My focus on shipment management, including coordinating delivery schedules
and selecting cost-effective transport methods, has consistently identified opportunities for cost
savings without compromising service quality.
I have also been proactive in processing orders,
ensuring timely delivery through meticulous documentation and follow-ups.
My strategic approach to enhancing supply chain efficiency and cost reduction has been a key driver in achieving our organizational goals.