Bahishti Gulshan

Associate Consultant

Mumbai, Maharashtra, India2 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Expert in optimizing IT service management processes.
Proficient in ServiceNow platform for business efficiency.
Strong background in software development and programming.

Stackforce AI infers this person is a ServiceNow expert specializing in IT service management within the SaaS industry.

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Skills

Core Skills

ServicenowIt Service Management

Other Skills

Application Programming Interfaces (API)BootstrapC++Cascading Style Sheets (CSS)Change ManagementCommunicationComputer EngineeringComputer NetworkingComputer ScienceCustom ActionsDatabasesDeveloperFlow ChartsFlow DesignerFront-End Development

About

Experienced ServiceNow Administrator adept at leveraging the ServiceNow platform to drive efficiency, streamline processes, and enhance overall business operations. Passionate about optimizing IT service management and delivering exceptional user experiences.

Experience

Kpmg india

Associate Consultant

Jun 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India · Hybrid

Allied worldwide

Software Developer (Contract)

Sep 2023 – Mar 2024 · 6 mos · Bengaluru, Karnataka, India · Hybrid

Total, there were 240+ custom tables; now it is dawn to 15
Implemented flow designer wherever possible for the applications/service catalog this comes with no
code or low code approach, eliminates the dependency of the developer whenever there is an
enhancement, i.e., can be handled by BAU Team.
SLA configuration is complete, and we didn’t have custom table dependency based on the new
approach for the ITSM module.
Created rule base, keyword search, joiner/mover/leaver request UI for end users.
We have created custom Actions in flow minimized tech teams efforts, and without touching flow
assignment/approval groups can be Configured.
Worked on defects after post live project.