Arjun Agrawal — Director of Engineering

Stackforce AI infers this person is a Fintech Product Leader with extensive experience in digital payments and product strategy.

Location: Gurugram, Haryana, India

Experience: 12 yrs 8 mos

Skills

Digital Payments
Product Leadership
Product Strategy
Product Management
Strategy Development
Software Development

Career Highlights

Led launch of 10+ credit cards across South Asia.
Pioneered global wallet monetization initiative.
Expert in regulatory navigation and compliance.

Work Experience

Mastercard

Director & Head, Digital Solutions - South Asia (1 yr)

Product & Strategy Leader, Digital Payments & Open Banking - South Asia (3 yrs 9 mos)

SBI Card

Assistant Vice President - Digital Cobrand & Transit Cards, Payment Innovation (8 mos)

Senior Product Manager (2 yrs 10 mos)

YES BANK

Co-Founder, Yes Bank Credit Cards (1 yr 6 mos)

Deloitte

Management Consultant (6 mos)

Wipro Limited

Product Marketing Manager (6 mos)

Infosys

System Engineer (1 yr 10 mos)

Education

Master of Business Administration - MBA at Xavier Institute of Management(XIM Bhubaneswar)

Student Exchange Program at NEOMA Business School

Bachelor of Engineering - BE at Birla Institute of Technology, Mesra

at Delhi Public School - R. K. Puram

Arjun Agrawal

Director of Engineering

Gurugram, Haryana, India12 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led launch of 10+ credit cards across South Asia.
Pioneered global wallet monetization initiative.
Expert in regulatory navigation and compliance.

Stackforce AI infers this person is a Fintech Product Leader with extensive experience in digital payments and product strategy.

Contact

Skills

Core Skills

Digital PaymentsProduct LeadershipProduct StrategyProduct ManagementStrategy DevelopmentSoftware Development

Other Skills

Account-based PaymentsAnalyticsApplication DevelopmentBusiness DevelopmentBusiness StrategyCC++CodingConsumer LendingCredit Card ManagementDebit CardsDigital AcquisitionDigital CardsDigital StrategyDigital Trends

About

Experience

Mastercard

2 roles

Director & Head, Digital Solutions - South Asia

Promoted

Mar 2025 – Present · 1 yr · Gurugram, Haryana, India

I lead Mastercard’s digital payment solutions strategy across India & South Asia, driving innovation in online checkout, tokenization, wallets and open banking. My role blends product leadership with ecosystem engagement, enabling secure, seamless and scalable digital commerce experiences.
+ Key Impact Areas
Digital Checkout & Tokenization: Scaled Mastercard’s Checkout & Tokenization platform in India to XXXM+ tokens and XXM+ monthly transactions, ensuring $XB+ in secure monthly online payments. Delivered 100% RBI compliance for merchant partners and uplifted payment success rates with robust analytics.
Frictionless User Experiences: Introduced CVC-less checkout covering ~XX% of CNP volumes and led biometric authentication rollouts (Passkey) for password-less, FIDO-compliant flows.
Wallets & Device Tokenization: Drove launches with Apple Pay, PhonePe, Amazon Pay, CRED, Jio Wallet and scaled adoption across Google Pay, Samsung Pay, Paytm—enabling XXM+ active cardholders with XM+ monthly tap & wallet transactions.
Wallet Monetization: Pioneered Mastercard’s first global wallet monetization initiative via the Wallet Express Program, unlocking a $XXM+ 5-year revenue opportunity and new issuer economics in a UPI-heavy market.
Open Banking & Innovation: Spearheaded Mastercard’s exploration of India’s Account Aggregator ecosystem, identifying partnerships, conducting due diligence, and shaping future strategy and M&A opportunities.
South Asia Expansion: Drove digital payments adoption in Sri Lanka, Bangladesh, Nepal, and Maldives with initiatives like Google Pay Tap & Pay launches, Pay by Account pilots, and tokenization enablement.

Digital PaymentsTokenizationWalletsOpen BankingAnalyticsProduct Leadership

Product & Strategy Leader, Digital Payments & Open Banking - South Asia

Jun 2021 – Mar 2025 · 3 yrs 9 mos · Gurugram, Haryana, India

+ Key Highlights
Leading multi-year strategy development efforts for India market with a focus on revenue acceleration and diversification
Explore new digital experiences, payment flows and evaluate their applicability in South Asian market
+ Wallet Express Program (WXP)
Launched Industry’s first ever five-party settlement model by introducing Wallet Fee as revenue opportunity for Wallets (fifth party) applicable for customer initiated payments
Building P&L for Issuers and Wallets to display delta revenue opportunity through WXP resulting in increased card spends through Wallets as against UPI leading to higher interchange income for Issuers
Working with global product team to finalize requirements for automation of Wallet Fee settlement process between Issuers and Wallets
+ Account-based Payments
Leading P&L ownership of Pay by Account product for South Asia markets; Led sign-up from key large & mid-size FIs and Telcos including HDFC, RBL, Yes Bank in India and multiple customers in Sri Lanka & Maldives
Launching new product features like transaction controls and limit management for Online, POS and Contactless usage
Worked extensively with product, finance & vendors to optimize implementation costs for customers by ~50% leading to higher sign ups
Preparing product marketing materials including product pitches, flyers, launch email templates, etc.
+ Card-on-File Tokenization
Onboarded and supported implementation of tokenization for 25+ players – including Zomato, MMT, PayU, Billdesk, etc.
Tracking project metrics: Token Count, Token-based Transaction Count, Success Rates, etc.
+ Open Banking
Part of Mastercard strategic efforts to explore and incubate new lines of business for continued future growth in India market
Worked on conducting business, technical and financial due diligence of multiple Account Aggregators and Analytics TSPs to select and form commercial partnership with future intent of possible M&A transactions

Digital PaymentsOpen BankingP&L ManagementProduct MarketingProduct Strategy

Sbi card

2 roles

Assistant Vice President - Digital Cobrand & Transit Cards, Payment Innovation

Oct 2020 – Jun 2021 · 8 mos

+ Key Highlights
Leading Digital & Transit Cobrand Cards and Integration with Tokenization Wallet Players – Google Pay, Reliance Jio Pay and Samsung Pay
Received multiple recognitions including – Innovation Champion FY 19-20, Champion-of-Quarter, Employee-of-Month, CMO Thumbs Up
+ Digital Cobrand Card: Paytm Cobrand Credit Card – Retail
Product Development: Launched Affluent & Mass Variants; Built P&L and Product Feature Construct
Risk & Pre-qualification Criteria: Working closely with SBIC & Paytm Risk Teams to finalize pre-qualification scorecard basis risk parameters such as CIBIL, Paytm’s Transaction Data, SBIC Performance Data, and other Credit Card usage data on Paytm platform, etc.
Digital Acquisition: Designing Digital Onboarding Journey of Customer on Paytm Mobile App with Appointment Module; Implementation of CKYC, Video KYC and Digital KYC flows for end-to-end digital onboarding of the customer
Customer Servicing using API Integration on Paytm Platform: Working with Paytm and SBIC IT Team to implement customer servicing module within Paytm Mobile App by route of API Integration such as Account Summary, Rewards Information, Blocking/Unblocking, Transaction History, View Offers, etc.
Sourcing Strategy: Working to formulate strategies to Improve Funnel Efficiency at 3 critical stages - Application Sourcing, KYC Processing and Credit Approval; Provide Training to sourcing teams by conducting multiple sessions to ensure they are comfortable using the application

Digital CardsTokenizationProduct DevelopmentProduct Management

Senior Product Manager

Dec 2017 – Oct 2020 · 2 yrs 10 mos

+ Product Management – Emerging Payment Technologies
Samsung Pay & m-Visa QR – Tracking Transactions & Spends; Launching & managing customer offers; Led 3X growth in transaction count & spends for m-Visa Bharat QR in less than 5 months; Understanding & tracking customer behavior at MCC level
SBI Card Pay – Launched HCE based Contactless Payment Solution using Visa Tokenization System (VTS); Preparation of BRD documents, System & User testing, Branding and Marketing Roadmap
Google Pay & Jio Pay – Leading SBI Card integration on Google Pay & Jio Pay app; Review project requirements; Liasoning with Networks, Google & Jio teams to ensure timely project delivery in co-ordination with technology team
HCE based Contactless Payment Solution using MasterCard Digital Enablement Service (MDES) & Masterpass QR - Preparation of BRD documents, Liasoning with Networks to ensure timely project delivery in co-ordination with technology team
+ Product Management – Credit Cards
Metro (Transit) Cobrand Combo Credit Cards – Managing Mumbai Metro & Chennai Metro Cobrand Cards; Tracking Product P&L, AIF/CIF, Spends, Usage, ENR, Feature Utilization, Sales Contest, Customer Incentives/Offers
Led 2X and 10X AIF growth for Mumbai Metro and Chennai Metro in 8 months
Marketing Collaterals & Content Management – Application Forms, T&C documents, Brochures, Fliers, Website
+ Product Management – Supplementary Credit Cards
Led 3X growth in MoM Add On Card issuance – Launched and designed Customer Campaigns, Customer Incentives
Managing cross sell outbound tele-calling team of 100+ Agents – P&L Management, Sales Funnel, Contest, Incentives
+ Product Management – Alexa SBI Card Skill (AI/ML/NLP)
Preparation of BRD documents, Voice User Interface (VUI) diagrams, finalising Use Cases/Intents/Utterances

Payment TechnologiesProduct ManagementMarketing

Yes bank

Co-Founder, Yes Bank Credit Cards

Jun 2016 – Dec 2017 · 1 yr 6 mos · Mumbai Area, India

Member - YES BANK's Credit Cards Founding Team
+ Product Management
Product Manager YES Prosperity suite of products - Sourcing Numbers, Spends, Usage, ENR, Feature Utilization
Marketing Collaterals & Content Management – Application Forms, T&C documents, Brochures, Fliers, Website
+ New Product/ Portfolio Initiatives
Online Referral Programme – Launched and managed online New-To-Bank customer acquisition platform; Preparation of BRD documents, System & User testing, Designing Rewards Proposition, Branding and Marketing Roadmap (https://bit.ly/2NwGN6i)
Upgrade and Limit Enhancement Programme – Worked with cards analytics and policy teams to identify base of customers for Right-Card-Right-Limit basis parameters like limit utilization on bureau data, vintage, segmentation
+ Innovation and Digital Payments
Samsung Pay - Launched and managed SPay for YES BANK Credit Cards, Maketing, Branding, Campaigns
Bharat QR – Worked closely with Technology team to launch Bharat QR for YES BANK Credit Cards
Mobile Application – Launched Credit Card modules on YES MOBILE and YES PAY
+ Digital Acquisition – Managed digital acquisition through lead generators, market place aggregators, facebook and google campaigns
+ Sales and Channel Management
Product Training – Responsible for training sales team across Branch, Corporate and Tele channels; Pan India SPOC for product related queries
Inventory Management – Managing pre-issuance stationary for all channels: Applications Forms, MITC, MID, Brochures, Value Charts, Cross-sell product stationary

Credit Card ManagementDigital PaymentsMarketingProduct Management

Deloitte

Management Consultant

Dec 2015 – Jun 2016 · 6 mos · Gurgaon, India

+ Strategy & Operations | Management Consulting
Business Strategy formulation for a West Bengal based government agency and its subsidiaries: Performed Value Chain Analysis and Analysis of Financial Statements to identify synergies between different subsidiaries to suggest amalgamation
Authored Thought Paper for Senior Leaders on opportunities for Investors under the Government of India’s Digital India Initiative
Assisted Senior Team members in preparation of bid responses for several RFPs

Product ManagementDigital PaymentsMarketing

Wipro limited

Product Marketing Manager

Jun 2015 – Dec 2015 · 6 mos · Bengaluru Area, India

Part of prestigious Young Leaders Program (YLP). Got exposure into different role rotations: Product Strategy, Product Marketing
Process Improvements & Re-engineering: To enable Scale Up, Productivity Improvements & De-Bottle Necking. Streamlining of Product Customization efforts for Client engagements.
Content strategy - Brochures, Fliers, Website Content, Standee designs, Videos, etc
Authored: Thought Leadership articles and Case Studies

Business StrategyManagement ConsultingStrategy Development

Infosys

System Engineer

Jun 2011 – Apr 2013 · 1 yr 10 mos · Bengaluru Area, India

Application Development - Requirements gathering, requirement analysis, functional design, coding, testing
Inducted into Infosys' Fast Track batch for outstanding performance during training

Application DevelopmentCodingTestingSoftware Development