Mayank Damani

Operations Associate

Kolkata, West Bengal, India4 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Proven track record in operational excellence and P&L management.
Expert in data-driven decision-making and stakeholder collaboration.
Strong analytical skills with a focus on cost optimization.

Stackforce AI infers this person is a Retail and Fintech Operations Specialist with strong analytical and project management skills.

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Skills

Core Skills

Project ManagementBusiness OperationsP&l ForecastingOperational ExcellenceBusiness AnalysisProduction Support

Other Skills

AutosysCommunicationCost OptimizationCross-functional CollaborationData AnalysisData VisualizationERP ApplicationsExcelIncident ManagementInformaticaLean ManagementManagementMicrosoft D365 CEMicrosoft OfficeMicrosoft PowerPoint

About

As an MBA graduate from IIM Kashipur, I combine strategic business acumen with strong analytical and operational capabilities. Currently, I work as a PMO Lead within Cognizant’s Retail and Consumer Goods Business Unit (part of the CIS vertical), where I drive operational excellence through P&L management, cost and process optimization, cross-functional coordination, and high-impact leadership engagement. My professional journey has strengthened my ability to navigate complex business environments, foster stakeholder collaboration, and enable data-driven decision-making under tight timelines. I take pride in solving intricate challenges and delivering outcomes that align with strategic goals. Previously, I worked as a Senior Analyst at Capgemini, where I provided production support for a US-based retail bank. I applied tools such as SQL, MS Office, Informatica, UNIX, and Tableau to deliver technical solutions tailored to evolving business needs. I hold a Bachelor’s degree in Electronics and Communication Engineering from MAKAUT University. Outside of work, I am passionate about quizzing and sports—pursuits that fuel my curiosity, sharpen my competitive edge, and reinforce my commitment to continuous learning and self-improvement.

Experience

Cognizant

2 roles

Senior Analyst - Operational Excellence

Sep 2023 – Present · 2 yrs 6 mos · Kolkata, West Bengal, India · Hybrid

Spearheading operational excellence initiatives as the PMO lead for Retail and Consumer Goods Business unit at Cognizant’s CIS Vertical, generating $250 Mn+ revenue.
Built and maintained advanced Excel-based dashboards to monitor P&L forecasting and budgeting across 100+ accounts, improving transparency and control.
Developed comprehensive Business Operations dashboards focused on margin improvement and cost of delivery, enabling data-driven decision making by leadership team.
Conducted monthly revenue and cost variance analysis, delivering insights through multiple financial views to enhance forecast accuracy in collaboration with Delivery and Markets team.
Partnered with Delivery leadership to identify and implement cost optimization levers such as pyramid optimization, lean & automation, offshoring, etc., driving year-round margin improvement.
Led monthly and quarterly performance reviews with the SBU head, Delivery / Market leaders, presenting key financial and operational metrics to inform strategic decisions.

Operational ExcellenceP&L ForecastingCost OptimizationData AnalysisStakeholder ManagementProject Management+1

Senior Business Analyst Intern

Apr 2022 – Jun 2022 · 2 mos

Conducted a comprehensive analysis of Microsoft D365 CE and ERP apps to determine their scope and functionalities
Analyzed over 20 industry-specific case studies to understand the use cases of D365 apps in various business settings
Created multiple functional decks on D365 CE Apps and Customer Insights, highlighting its key features and benefits

Microsoft D365 CEERP ApplicationsBusiness Analysis

Capgemini

2 roles

Senior Analyst

Promoted

Jul 2019 – Jun 2020 · 11 mos

Led critical initiatives for a $50 million revenue-generating project with a US retail bank, achieving outstanding results:
Resolved over 25 incident tickets daily by leveraging cross-functional collaboration and technical expertise
Collaborated with development teams to reduce system downtime by 80%, increasing application availability
Identified critical applications using multiple KPIs, and developed action plans to reduce resolution time by 50%
Streamlined operations by planning and implementing bi-weekly shift rosters for a 14-person team, ensuring seamless coverage and support
Delivered high-quality business reports for client meetings, evaluating various applications' performance and providing actionable insights

Production SupportCross-functional CollaborationIncident ManagementBusiness Operations

Analyst

Jun 2018 – Jun 2019 · 1 yr

Demonstrated expertise in Informatica, Tableau, and Oracle Essbase through successful completion of training programs
Responsible for supporting and developing Hyperion-based application, ensuring smooth operations and continuous improvement
Prepared and maintained SLA-based reports on a daily basis, providing timely and accurate information to stakeholders
Proactively addressed end-user queries and issues, resolving them promptly and effectively to maintain high levels of satisfaction

InformaticaTableauOracle Essbase