Siddhannt Saxena

Operations Associate

Delhi, India12 yrs 1 mo experience

Key Highlights

Expert in customer service operations and financial transactions.
Proven track record in sales and cross-selling strategies.
Strong background in managing escalations and customer satisfaction.

Stackforce AI infers this person is a Fintech professional with expertise in customer service and operational management.

Contact

Skills

Core Skills

Customer Service OperationsSales And Cross SellingMerchant OperationsOperations ManagementCustomer Satisfaction

Other Skills

Cross-SellingCustomer serviceDaily Operations ManagementEscalation ResolutionEscalations ManagementFinancial Transaction ProcessingForeign Exchange ManagementNetworkingOperational activitiesProcess improvementRisk AnalysisSalesSales trackingUpselling

Experience

Dbs bank

Senior Customer Service Officer

Apr 2024 – Present · 1 yr 11 mos · New Delhi, Delhi, India · On-site

Foreign Exchange ManagementCustomer SatisfactionCustomer Service OperationsSales and Cross SellingFinancial Transaction Processing

Paytm

Senior Associate

Dec 2021 – Apr 2024 · 2 yrs 4 mos · Noida, Uttar Pradesh, India · Hybrid

Performing Merchant operations in coordination with different teams; conducting transaction and fund activities.
Carrying out the handling of big ticket online merchant, escalation, Resolution etc.
Managing Pay out and reconciliation, Merchant Termination.
Risk Analysis.

Rbl bank

Deputy Manager

Jun 2020 – Dec 2021 · 1 yr 6 mos · New Delhi, Delhi, India

Taking care of operational activities viz. financial & non-financial transactions.
Instituting operational plans for the branch for drawing a good image; harmonizing them with the bank’s macro level plans.
Sourcing and tracking sales leads; utilizing aggressive sales tactics in order to retain, cross sell or upsell the products / services (CASA, LI and GI)
Implementing effective counter measures; also obtaining new business from high net worth customers as well as increased product mix of existing customers.
Monitoring post-sale service given to clients; served as an escalation contact officer on complex service issues.
Providing an ethical, empowered & eager learning environment to team, thereby encouraging and fostering personal growth.

Thomas cook india limited

Customer Relationship Executive

Oct 2018 – May 2020 · 1 yr 7 mos · New Delhi, Delhi, India

Undertook accountability of removing less logical procedures in processes thereby reducing processing time.
Identified improvement areas and implemented adequate measures to maximize customer satisfaction level.
Liaised with new & existing clients, handled new business problems and provided a customized business solution for the resolution of problems.