Soumava Ghosh

Business Development Manager

Bengaluru, Karnataka, India8 yrs 11 mos experience

Key Highlights

  • Over 5 years of experience in product and program management.
  • Expertise in enhancing customer experience in fintech.
  • Proven track record in driving strategic initiatives.
Stackforce AI infers this person is a Fintech Product Manager with strong expertise in E-Commerce and customer experience enhancement.

Contact

Skills

Core Skills

Program ManagementE-commerceProduct ManagementCustomer Experience

Other Skills

Agile MethodologiesAnalytical SkillsCost Savings StrategiesCross functional team collaborationDefining Product RequirementsInterpersonal SkillsMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPresentation SkillsPresentationsProduct RoadmapSQLService-Level Agreements (SLA)

About

Soumava Ghosh is an experienced professional with a Master of Business Administration from IIM Udaipur. With over 5 years of experience, he is currently working as a Business Manager in Meesho Grocery. Prior to this he has worked as a program Manager at Reliance Retail, driving strategic initiatives to reduce returns and losses on Ajio platform and as a Product Manager at Paytm, enhancing customer experience across wallet transactions. He also led projects for TCS, contributing to the implementation of digital banking solutions. Soumava's expertise spans across category, product and program management, process consulting and customer experience. His academic and co-curricular achievements include winning corporate competitions and publications in International Journals.

Experience

Meesho

Business Manager (Category)

May 2024Present · 1 yr 10 mos · Bengaluru, Karnataka, India

Reliance retail

Program Manager

Jan 2023May 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India

Cost Savings StrategiesSupply Chain ManagementService-Level Agreements (SLA)Analytical SkillsTableauE-Commerce+1

Paytm

Product Manager

May 2022Jan 2023 · 8 mos

  • Driving Product feature enhancements to reduce customer queries and improve customer experience in Paytm Wallet
Cross functional team collaborationStakeholder ManagementDefining Product RequirementsProduct ManagementProduct RoadmapUser Stories+2

Takshashila consulting

Business Consulting

Jul 2021Sep 2021 · 2 mos

Icici lombard

Strategy Consultant

May 2021Jun 2021 · 1 mo

Audacity iimu

Artist Management Specialist

Dec 2020Mar 2021 · 3 mos

Indian institute of management udaipur

Representative, Placement Committee

Sep 2020Apr 2022 · 1 yr 7 mos

Tata consultancy services

2 roles

System Engineer

Mar 2018May 2020 · 2 yrs 2 mos · Greater Bengaluru Area

  • Being part of a cross-functional Agile team, worked as a lead for multiple projects for the Banking Platform of my client using the agile delivery model.

Assistant System Engineer

Nov 2016Mar 2018 · 1 yr 4 mos · Greater Bengaluru Area

  • Worked as a software developer to enhance the Online Banking Platform of my client.
  • During this period I worked on :
  • improving the customer experience during New User Onboarding process
  • automating the subscription and un-subscription process for the users in compliance with the latest Regulations.

Jadavpur university

Research Intern

Mar 2014Jun 2016 · 2 yrs 3 mos · West Bengal, India

Education

Indian Institute of Management Udaipur

Master of Business Administration - MBA

Jan 2020Jan 2022

Heritage Institute of Technology

Bachelor of Technology - BTech — Engineering

Jan 2012Jan 2016

South Point High School, Kolkata

Higher Secondary — Science

Jan 2011Jan 2012

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