Ravinder Bhardwaj — Product Manager

Experienced IT Management professional with a demonstrated history of working in the telecommunications industry. Skilled in Service Delivery, Technical Support, ITIL, IT Infrastructure and Service Management. Strong professional with a Master of Business Administration focused on Information Systems Management. Having extensive experience/exposure on setting up IT infrastructure, Data center management, Build & release management, Engineering LAB support/services, IT infrastructure consulting – specialization in Virtualization (VMware & Citrix), UCC, EUC Microsoft Technologies (Azure, Exchange, Skype for Business, SharePoint, etc.) IT operations, new infrastructure planning/Architect, IT Project Management, implementation & managing a team. Key Skills People management & Teambuilding Project Management and delivery Vendor management and IT infrastructure procurement IT infrastructure consulting & new infrastructure planning ITIL Process Management Data center management Virtualization – VMware VShpere 5.5, VMware View 6.0 (VDI) Citrix XenDesktop, XenApp Microsoft Technologies Desktop Operations support & management Engineering Operations - Application/Tools support, LAB support Security Operations and Governance

Stackforce AI infers this person is a Telecommunications Infrastructure Specialist with a focus on Cloud and Security Operations.

Location: Gurugram, Haryana, India

Experience: 23 yrs 7 mos

Skills

Cloud Strategy
Team Management
It Operations
Security Management
Client Virtualization
Ucc Operations
Itil Process Management
Helpdesk Management

Career Highlights

Expert in IT infrastructure and cloud management.
Proven track record in team leadership and project delivery.
Specialized in virtualization and security operations.

Work Experience

SAMSUNG SDS

Senior Manager - IT Systems and Cloud (5 yrs 5 mos)

HDFC ERGO Health

Associate Vice President - IT Infrastructure, DC and Cloud operations (1 yr 3 mos)

Bharti Airtel

Senior Manager- Engineering(IT Infrastructure, Client virtulization cloud/DC ops and Projects) (5 yrs 1 mo)

Manager - Engineering(IT Network infrastructure, UCC, EUC, Client virtualization, DC operations) (3 yrs 6 mos)

Assistant Manager - IT(Circle IT Infrastructure, EUC & Security Operations Lead.) (4 yrs 3 mos)

CMS Infosystems Pvt. Ltd.

Senior Customer engineer (4 yrs)

Education

Master of Business Administration (M.B.A.) at Sikkim Manipal University - Distance Education

Bachelor’s Degree at Sikkim Manipal University - Distance Education

Diploma in Electronic and Communication Engineering at Mehar Chand Polytechnic Jallandhar

Ravinder Bhardwaj

Product Manager

Gurugram, Haryana, India23 yrs 7 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Expert in IT infrastructure and cloud management.
Proven track record in team leadership and project delivery.
Specialized in virtualization and security operations.

Stackforce AI infers this person is a Telecommunications Infrastructure Specialist with a focus on Cloud and Security Operations.

Contact

Skills

Core Skills

Cloud StrategyTeam ManagementIt OperationsSecurity ManagementClient VirtualizationUcc OperationsItil Process ManagementHelpdesk Management

Other Skills

AI/MLAWSActive DirectoryActive Directory ManagementCRMCisco ASACitrixCitrix XenAppCloud OperationsCloud ServicesCost OptimizationCustomer Relationship Management (CRM)Data CenterData SecurityEnd User Services

About

Experience

Samsung sds

Senior Manager - IT Systems and Cloud

Oct 2020 – Present · 5 yrs 5 mos · Gurugram, Haryana, India

1. Managing Private Datacenter, Cloud, EUC operations for Samsung subsidiaries.
2. Responsible for architecting Public and Private Cloud Strategies (AWS, SCP) Digital Initiatives, Devops strategies.
3. Leading team of 40+ Windows, Linux, VMware, Citrix, Storage, Network, Security, Datacenters, Open Shift for managing 24X7 operations, solutions & project work. Team Management
3. IT Annual budget planning and track investments and revenue for DC, Cloud, EUC.
4. Laid out strategy for future projects such as Devops, Open Stack, Open Shift, micro services, AI/MLOPS
5. Work closely with other stakeholder teams across business units (e.g., sales, finance, security, compliance) to ensure our approach aligns with key business processes and activities.
6. Evolve deployment strategy that should integrate with present IT deployment already in place, with new deployments to ensure smooth transition.
7. Plan data security, disaster Recovery management, periodic IT Risk analysis.
8. ITSM governance process management for Service Desk, Problem Management, Change Management, Release Management.
9. Monitoring SLA’s and KPI’s of internal customers
10. Managed security operations including VAPT, risk management, and incident response.
11. Performed security assessments and audits (ISO 27001, DPDPA, SOC, etc.) of networks, systems, applications.
12. Monitored security alerts and responded to security incidents and threats.
Achievements and Projects:
1. AWS partnership program (APN) rolled out in Samsung SDS India.
2. AI/ML setup in Samsung Cloud Platform. Offering services to group companies.
3. Samsung Cloud Platform (SCP) deployment in India.
4. Re-hosting, Re-Platforming of Samsung Subsidiaries Application migration from legacy infra to SCP.
5. Application re-factoring of many applications (Monolithic architecture to micro-services)
6. Citrix VDI Cloud Deployment in India. VDI Cloud is serving 12000+ users in India
7. Strategies DR and Data replication for Samsung Cloud Platform.

Service DeliveryCloud OperationsTeam ManagementIT Budget PlanningData SecurityITSM Governance+1

Hdfc ergo health

Associate Vice President - IT Infrastructure, DC and Cloud operations

Jul 2019 – Oct 2020 · 1 yr 3 mos · Gurgaon, India

1. Delivering seamless IT Operations of the business for all applications and infrastructure services such as Application Management, EUC, Network, Data Centers Hosted and Cloud Systems.
3. Recommends and develops short and long-term IT strategy, plans for IT operations, CAPEX, OPEX.
4. Managing overall security operations such as Proxy, DLP, VPN, IPS, VAPT, Firewalls.
5. Manages IT governance and ensuring partners service delivery to defined KPI's and SLA's
4. Managing and maintaining the IT Service Management function and roadmap encompassing such processes as Incident, Request, Change, Configuration, Problem Management.
5. Infrastructure automation initiatives through DevOps scripting. Configuration management using Chef&Puppet.
6. Develop and execute project plans to ensure timely completion of IT Infrastructure projects including monthly variance analysis, cost saving consolidations, negotiations.
7. Capacity planning of the enterprise’s data center facilities, server, networking, storage, Databases and backup infrastructure.
8. Document, maintain, and test a disaster recovery plan for Enterprise systems and applications
9. Cloud services include provisioning, implementation, migration and ongoing administration
10. Managing the IT Service Desk and associated Desktop Support team providing timely troubleshooting of user PC issues.
Achievements and Projects
1.Strategies AWS cost optimization. Monthly billing reduced by 25%.
2.On premise MS exchange migration to O365 Platform.
3. Nagios implementation across all devices for proactive monitoring.
4. Infra and Applications transition to new entity infrastructure
5. New office IT setup at different locations in India.
6. Led implementation cyber security initiatives such as Seclore, Sophos, Websense Internet Gateway/DLP.
7. Datacenter migration from Apollo Munich to HDFC ERGO DCs.
8. Critical Applications, data migration and integration to HDFC applications.
9. New offices IT setup for HDFC ERGO Branches.

IT OperationsSecurity OperationsIT Service ManagementInfrastructure AutomationCloud ServicesSecurity Management

Bharti airtel

3 roles

Senior Manager- Engineering(IT Infrastructure, Client virtulization cloud/DC ops and Projects)

Promoted

Jun 2014 – Jul 2019 · 5 yrs 1 mo

1. Managing overall operations of UCC, Client Virtualization (VMware Horizon and Citrix), Microsoft technologies, Azure, Windows servers, Symantec Security products (Proxy, 2FA, DLP, Endpoint)
2. Insourced IT operations for UCC, Desktop virtualization, Circle DC operation.
3. Leading high performing insourced technical team 20+ and evolving them to take more responsibilities.
4. Established metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations.
5. Responsible for managing server hardware’s (HP, UCS, Dell, Huawei, IBM), Storage platforms (HP, EMC, IBM),
6. Experience in vSphere systems administration, support including P2V migrations, HA,
DRS, VDS, Affinity rules, VCenter, storage migration, and snapshot management
7. Identifying opportunities for automation, cost savings solutions to reduce opex/capex cost
8. Provided maintenance and operational support in areas of firewall and network security infrastructure
9. Monitoring the Services with help of MIS Reports, conducting regular Service Review Meetings with
Partners and ensuring Services are delivered as per SLAs
10. Managed Security Ops comprising of vulnerability management, basic hygiene, malware code
Management, application security, LAN zoning, patch management.
11. Roll out of data protection tools like DLP, DRM, Data Encryption, PIM in line with the business.
Achievements and Projects
1. Architected and deployed VMware Horizon 7.4 with related technologies (vCenter, NSX, ESXi).
2. Architected and deployed Symantec proxy and 2FA solution.
3. Lead migration of users/applications from old proxy and 2FA platform
4. Lead user migration from horizon 6.2 to 7.4 platform.
6. Lead MS Exchange Mail Migration of Africa users (14 Countries) to India and integration with S4B
7. Architected and implementation of Citrix for 15 countries.
8. VMware NSX implementation in Horizon cloud.
9. Lead Migration of Cisco ASA firewall to Palo alto 3050/5050

UCCClient VirtualizationMicrosoft TechnologiesSecurity Operations

Manager - Engineering(IT Network infrastructure, UCC, EUC, Client virtualization, DC operations)

Promoted

Dec 2010 – Jun 2014 · 3 yrs 6 mos

1. Deployed and managing Global UCC (Unified Communication and Collaboration) operations for India, South Asia, and Africa.
2. UCC – MS Exchange - 2013, Lync - 2013, SharePoint - 2013, EPM - 2013, MDM, Blackberry
3.Managing complete operations for Active Directory Domains, DHCP, DNS (Public & Private), MS exchange, S4B, SharePoint, EPM.
4. Responsible for managing server hardware’s (HP, UCS, Dell, Huawei, IBM), Storage platforms (HP, EMC, IBM), Backup solutions and ensuring their uptime.
5. Managing team of IBM engineers to manage Network Security portfolio.
6. Managing operations of Cisco ASA/Firepower Firewalls, Palo Alto Firewall, Cisco IDS/IPS.
7.Managed operational support for Cisco Routers (7600 Ser, 3825, 3845), Firewall (Cisco ASA 5500 Ser, Cisco FWSM) and Switches (6500 & 4500 Ser, 3750, 2960) and F5 LB.
8. Accountable for managing the Network, Server, Desktop and Virtual Desktop requirements and involved in the transformation of the infrastructure and services available to end users.
Achievements and Projects
1. Seclore RMS and end-user backup solution implementation
2. Designing and implementation of MS Exchange on-premise, O365, MDM SharePoint, Lync (India & South Asia, Africa)
3. Designing and implementation of Quest change auditor tool for mailbox and AD auditing.
4. Designing and implementation of SCOM, SCCM.
5. Migration of users from Lotus Notes to MS Exchange 2013 and O365
6. Windows AD 2008, Windows XP to Windows 7 Client upgrade across the organization
7. Rolled out Big fix TEM for Automated distribution of software’s, Security Patches, IBM TEM
8. Consolidation of External DNS servers to India Instance
9. Consolidation of DHCP servers across India to Single DHCP Appliance
10. GTLD domain implementation
11. Data Security Strategy (DLP, DRM, and Encryption)
12. Defining and implementing LAN Zoning (Tiered Architecture

UCC OperationsActive Directory ManagementNetwork Security

Assistant Manager - IT(Circle IT Infrastructure, EUC & Security Operations Lead.)

Sep 2006 – Dec 2010 · 4 yrs 3 mos

1. End User Services/Technology Services lead for Airtel Operations in Himachal Pradesh, Haryana & Punjab.
2. Responsible for ITIL Process implementation within a circle.
3. Translation of business requirements into IT-based technical solutions and develop effective plans to ensure that their requirements are met in a timely and cost-effective manner.
4. Responsible for VSAT & Radio Connectivity to all Airtel Relationship Centers (Franchises).
5. First level Escalation for ARCs & Airtel users for infra & PC related issues.
6. IT Security assessments and the implementation of ISO/IEC 27001:2005 security auditing process within the organization.
7. Managed LAN/WAN Infrastructure (Lease Lines & MPLS links) &commissioning of new links.
8. Co-ordination with IBM for infra issues i.e. FMS Support, Spare Stocks, and SLA Adherence, etc.
9. SLA Management with IBM & other third party vendors.
10. Managed infra related to Call Center Technologies (Nortel Passport, Vesaz, Call Center Links, etc
11. Responsible for uptime of business Applications i.e. Kennan, FX, ICRM, Self-care, Speed, etc.
Achievements
1. Achieved a Satisfactory rating on Circle security audit in 2006-2007.
2. Successfully completed /IEC 27002:2005 ISMS Lead Implementer Certification.
3. Streamlined ARC operation in Himachal with the implementation of VSAT, radio & VPN.
4. Roll out of Central Application across Circle, ARCs & Call Center.
5. ISMS implementation within Bharti & helped Bharti in achieving ISO 270001 Certification.
6. Shimla Datacenter Migration.
7. Implementation of IVR Systems (Nortel MPS1000) for HP Circle with enhanced features like SS7 Signaling, ECT/RLT, Speech Recognition, more flexible application designs and a huge capacity of IVR Ports.

End User ServicesITIL Process ImplementationSLA ManagementITIL Process Management

Cms infosystems pvt. ltd.

Senior Customer engineer

Aug 2002 – Aug 2006 · 4 yrs · Chandigarh Area, India

Client: Bharti Airtel Ltd.
Sr. Engineer/Team Leader for Bharti Airtel Limited Telecom Circles (Punjab, Haryana and HP).
1. Managed & Led Team of 30 plus Engineers.
2. Responsible for IT Helpdesk Activities & first level escalation for daily user problems.
3. Responsible for the evaluation and growth of Help Desk and Professional Services staff.
4. Managed L3 level OS & Hardware support for 50 plus Servers & 800 plus workstations.
5. L3 level support for Lotus mail messaging.

Helpdesk SupportOS & Hardware SupportHelpdesk Management