Dec 2020 – Oct 2022 · 1 yr 10 mos

Feb 2018 – Nov 2020 · 2 yrs 9 mos · Bengaluru Area, India

• End-to-end product ownership of Ola self-drive rental : consumer app (android/iOS), booking flow, payment, customer experience and growth
• Customer experience improvement initiatives for booking flow : optimizing conversion funnel, GMV through hypotheses-driven approach, A/B testing

Feb 2017 – Jan 2018 · 11 mos · Gurugram, Haryana, India

• Birdeye is an all-in-one SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience
• Led Customer surveys, Ticketing, Reporting, Campaign management product lines covering businesses' customer complete online journey around businesses' services.

Jan 2015 – Jan 2017 · 2 yrs · New Delhi Area, India

• Led several products under Seller experience and Seller growth charter: Seller payment, financial reconciliation process automation, taxation workflow, seller onboarding improvement, seller promotions.

May 2013 – Dec 2014 · 1 yr 7 mos · Bangalore

• Product Manager for a Fortune 500 enterprise security software client : Analyzed client requirements and pain points to define product roadmap for storage products
• Pre Sales for Hitech Vertical (enterprise software, telecom, semiconductors) : Enabled new business models for sales, services, product monetization, operations and partner management

Apr 2012 – May 2012 · 1 mo · Bangalore

• Profiled global Telecom Services sector, based on a comprehensive understanding of the telecom market, ecosystem of customer, market-players, competitors

Oct 2007 – May 2011 · 3 yrs 7 mos · Bangalore

• Software development experience with infrastructure and manageability features for Cisco's high-end carrier grade routers and switches
• Developed end-to-end debug infrastructure and licensing infrastructure from scratch
• Led new initiative of automating project build & release activities