Bigul Chugh

Director of Engineering

Gurgaon, Haryana, India14 yrs 3 mos experience
Highly Stable

Key Highlights

  • Over a decade of experience in technology-driven companies.
  • Expertise in cloud architecture and system reliability engineering.
  • Proven track record in optimizing infrastructure for high-traffic platforms.
Stackforce AI infers this person is a Senior Engineering Manager with expertise in Fintech and Media Streaming industries.

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Skills

Core Skills

SreEngineering ManagementSite Reliability EngineeringTechnical OperationsProject Management

Other Skills

Agile MethodologiesAmdocs BillingAmdocs ClarifyAmdocs OrderingApplication SupportApplication Support ManagementChange ManagementCross-functional Team LeadershipDevOpsEnd to End DeliveryEngineeringEscalations ManagementFunctional TestingHP Quality CenterIncident Handling

About

Innovative and results-driven Engineering Manager | SRE & Technical Operations Specialist with a proven track record of ensuring reliability, scalability, and efficiency in high-traffic digital platforms. Currently leading Site Reliability Engineering and Technical Operations at SonyLIV, I have played a pivotal role in optimizing infrastructure, streamlining operations, and enhancing platform performance to deliver seamless digital experiences. With over a decade of experience in technology-driven companies such as Paytm and Snapdeal, I have led high-performing teams to tackle complex technical challenges, implement automation strategies, and drive operational excellence. My expertise spans cloud architecture, CI/CD pipelines, microservices, and system reliability engineering, enabling organizations to scale with confidence. Beyond technical execution, I am passionate about fostering a culture of innovation, collaboration, and continuous improvement within engineering teams. By aligning business objectives with technology solutions, I help companies achieve sustainable growth and operational resilience. 🔹 Core Competencies: SRE | Cloud Infrastructure | Automation | System Scalability | High Availability Architectures | Incident Management | Leadership & Team Development

Experience

Sony pictures networks india

Senior Engineering Manager || Sony Digital ( SonyLIV)

Aug 2024 – Present · 1 yr 7 mos · India · Remote

  • Leading a team of 30+ engineers responsible for building robust reliability and Observability frameworks, and performance of the SonyLiv app.
Incident ManagementRelease ManagementStakeholder ManagementTechnical SupportPeople ManagementCross-functional Team Leadership+2

Paytm

Senior Engineering Manager - Lending

Dec 2022 – Jul 2024 · 1 yr 7 mos · Noida · Remote

  • Managed a team of 15+ engineers driving observability, Reliability and Tech Operations for the Lending EcoSystem inside Paytm.
Cross-functional Team LeadershipEscalations ManagementStakeholder RelationsEnd to End DeliverySoftware DeploymentIncident Handling+7

Snapdeal

Manager - Engineering Services

May 2015 – Dec 2022 · 7 yrs 7 mos · Gurugram, Haryana, India · On-site

Software Development Life Cycle (SDLC)JenkinsEscalations ManagementEnd to End DeliverySoftware DeploymentProject Management+14

Ericsson

Solution integrator

Apr 2014 – May 2015 · 1 yr 1 mo · Bangalore Area, India

Software Development Life Cycle (SDLC)Problem SolvingTroubleshooting

Amdocs

2 roles

Senior Subject Matter Expert

Jan 2014 – Apr 2014 · 3 mos

  • Modules Worked: Amdocs CRM, Amdocs Ordering, EPC, Amdocs TurboCharging, Amdocs AR, Event
  • Processing, and Micro Telecom.
Software Development Life Cycle (SDLC)Troubleshooting

Subject Matter Expert

Aug 2011 – Dec 2013 · 2 yrs 4 mos

  • As a Subject Matter Expert, my main responsibility was to make sure there is no bug remains in product ( Amdocs billing System, Amdocs CRM/OMS , Amdocs TC/ERP). Basically i was Full End to End Tester.
Software Development Life Cycle (SDLC)Troubleshooting

Indian oil corporation limited

Trainee

Jun 2010 – Aug 2010 · 2 mos · Panipat Area, India

  • learn the organisational behavior and developed a small project

Education

Maharshi Dayanand University Rohtak

B.tech — Information technology

Jan 2007 – Jan 2011

Shiksha Bharti

SSE — Information Technology

Jan 2000 – Jan 2007

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