Apr 2023 – Oct 2023 · 6 mos · Seattle, Washington, United States · Remote

Nov 2019 – Aug 2021 · 1 yr 9 mos

• Led product initiative of creating ordering and payment system for the biggest telecom company in India, resulting in profit increase by $23M. Managed the entire project lifecycle from prototyping, testing, design, and launch
• Collaborated with fellow PMs, defined product roadmap, and timelines; conceived and launched omnichannel platforms consisting mobile app and website for retailers to improve product cross-selling by 2.1% and reduce customer churn by 1.4%
• Partnered with engineering, business, and analytics team to create a credit limit engine based on machine learning and analytics principles based on customer payment history and demographics data, increased net revenue by $11.2M
• Partnered with key stakeholder to gather requirements, converted them to technical solution,s and guided team to a successful delivery by managing in an agile fashion and promoting a growth mindset within the team
• Developed a data management platform to monitor inventory, orders and transactions, reduced inventory shrinkage by 1.7% using ELK Stack

Nov 2018 – Dec 2019 · 1 yr 1 mo

• Redesigned a customer charging process that charged 30M customers, lowered runtime by 76% and revenue leakage by $8.4M
• Identified customer pain points, devised solution to improve performance by implementing Micro-services, REST APIs, and real-time systems to neutralize bottlenecks in heavy traffic; improved capability by 4X, boosted day-on-day revenue up to 17%
• Improved warehouse fulfilment by 16% incorporating ML models and order history to improve warehouse restocking system
• Persuaded and aligned leadership to explore CI/CD options, implemented it using Jenkins for automated development, testing and deployment of new features resulting in 30% reduction in deployment time and cost netting $850K annually
• Launched 10+ tableau dashboards and Analytics Reports to improve to business decision-making in launching promotional and retention offers by 5%

May 2018 – Oct 2018 · 5 mos

• Gathered business requirements and designed a data migration process to migrate 30 million customers with 100% accuracy
• Designed validation tool in collaboration with the QA team to test the accuracy of migrated data, reduced manual effort by 37%
• Analyzed gaps and collaborated with the client to redesign reporting system for A/B testing the accuracy of migrated data

May 2017 – Apr 2018 · 11 mos

• Managed and Maintained Pricing Applications for one of the biggest US retailer.
• Led team meetings and client deliverables, provided 10+ defect-free projects and new features boosting application reliability
• Developed a pricing recommendation engine for renowned US pharmacy retailers to ascertain competitive prices for products resulting in up to 8% increase in sales

Dec 2015 – Jun 2017 · 1 yr 6 mos

• Partnered with online e-commerce team and developed ETL processes to calculate and populate optimal pricing for online stores increasing online sales up to 12%
• Identified inefficient processes and optimized them by up to 52% using parallel computing and parameter tuning