Aug 2019 – Jul 2021 · 1 yr 11 mos

Nov 2014 – Aug 2019 · 4 yrs 9 mos · Mumbai Area, India

• Leading implementation of Fraud Risk Management Framework, Defining of Policies & Standard Operating Procedures/ Service Level Agreements. Fraud Nodal Officer with RBI.
• Integration of fraud system (Feedzai) capable of intelligent machine learning (Predictive Modelling & Neural Network Models) for core businesses like Issuance of Pre-paid Wallet, Payment bank, Business correspondent, Agent and Merchant acquiring.
• Setting up Innovative platform for merchant address confirmation & verification based of social data crawling, behavioural & Psychometric user profile footprints. Setting up processes for seamless and digitalized consumer and merchant on-boarding through e-KYC & c-KYC.
• Setting up Credit bureau for automation of KYC validation and Credit application score+. Modelling of variables & attributes to set daily/fortnightly/monthly merchant limits thereby controlling/mitigating risk.
• Setting of Anti Money Laundering system with PEP & Risk Gradation as per regulatory/compliance guidelines.
• Setting of chargeback & dispute management system for issuance & acquiring portfolios (open & close loop portfolios).
• Ensuring a proactive monitoring of emerging fraud trends/vectors globally as well as domestically & analysing of Modus Operandi with root-cause analysis. Sharing the trends with internal stakeholders, external shareholders & Regulators.
• Recommendations for modification of existing fraud alerts & Rules, & process development based on industry trend, fraud trends, customer’s complaints, dispute trends, feedback & analysis of the same.
• Acting as track lead and publishing weekly, fortnightly and monthly reports to central leadership and apex committees.

Nov 2010 – Nov 2014 · 4 yrs · Mumbai

• Developing from stretch, strategic fraud risk management for the emerging card network for merchant bank partner’s ranging from policies, processes, manuals & systems.
• Strategic Consulting in developing Cards, Merchant Acquiring acceptance & E-Commerce .
• UAT and Implementation of Fraud Risk Tools; Fraud Management Training Workshops; Anti Money Laundering; Due Diligence & Audits; Compliance & Regulatory Reporting.
• Essayed a stellar role in ensuring that the mandatory SAFE & TC40 compliance is processed on cardholder disputes as per Visa International / MasterCard operating regulations
• Fraud Management Training Workshops & compliance on AML / CFT / KYC.
• Evaluation of Merchant payment hold & release of funds. Hot listing of card.
• Reducing fraud losses and controlling fraud, credit & data security risk for the various portfolios which includes Cards, Merchant Acquiring and E-Commerce business.
• Due Diligence & Audits; Compliance & Regulatory Reporting Portfolio Management.
• Part of newly launched EMV project and also successfully completed the testing on EMV cards from PCI DSS & PA DSS for Mobile POS.
• Monitoring the SAFE Rejects and suspended transactions and curing them.

Jul 2008 – Nov 2010 · 2 yrs 4 mos · Mumbai

• Supervision & Analysing calls routed through PRM Fraud Management system (Proactive Risk Manager) for detecting, mitigating & controlling frauds from issuance & acquiring portfolio.
• Daily analysis of referrals from various branches & business teams prior enrolling the merchants in the system. Acting a Maker for authenticating & Validating KYC & additional documents as per banks discretion. Retrieval of information from existing Acquirers & procurements of market feedback for validations prior on-boarding.
• Provide tactical analysis to the business team by initiating Seeding/Discreet activities for identifying cash points & terminating as per RBI Grievances cell.
• Early Warning Signals (EWS) and Red Flagged Accounts (RFA). Maintaining & Controlling Fraud to Sales ratio identifying merchants with high FTS, indulging in Money Laundering & functional Frauds.
• Impartment of Trainings to various DST/DSA and branches with respects to handling critical data & purging of the same.
• Drafting & preparing training materials with Best Risk Practices for Key and E-com merchants.
• Filing FRAUD MONITORING RETURNS (FMR 1, 2, 3, and 4). Filing complaints with LEA and taking cases ahead for
• insurance.
• Reporting to schemes in MOST & NMAS (VMTS), MATCH & Central Fraud Repository Database.
• Handling escalations captioned to Service delivery & Priority Desks cases – (MD).
• Filing Complaints with Law Enforcement Agencies. Coordinate with law enforcement agencies for gathering market up-dates on new market fraud trends & follow-up on write-off Frauds loss cases. Suggesting Penal measures for fraudulent borrowers
• Generating MIS for the senior management on regular basis.

Jan 2007 – Jul 2008 · 1 yr 6 mos · Mumbai Area, India

• Development of Risk management process for all product lines includes Home Loans, Auto Loans, Personal Loans, Consumer Finance and Cash Card.
• Managing the lending process, including the initial application and review, underwriting and the disbursal or denial. 100% screening & Sampling of Mortgage application based on scientific triggers.
• Working on system for Fraud identification, monitoring, investigating, reporting in order to minimize fraud losses and ensure timely recovery of fraud related claims. Conducting end to end fraud document & profile investigation to reach out to fraud perpetrator.
• Cross checking the authenticity & quality of RCU agency reports and vendor management
• DMA & DME pre empanelment market checks. Weeding out negative elements (application /DSEs/companies) from the system
• Audit & training of all the associated agencies viz., Direct Marketing Associates, Connectors , Collection agencies, Courier agencies etc and report sharing with Business teams to align the process & system
• Liaison with law enforcement agencies & assisting for filing the complaints. Instrumental in fraud recovery.
• Reduction in POF & increase in ROI. Conducting Audit & Compliance Vigil checks like FOS performance, receipt tracking & validating Billing.
• Generation of MIS & reporting the future trends & corrective measures.

Aug 2004 – Jan 2007 · 2 yrs 5 mos · Mumbai Area, India

• Analyse applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. 100% screening & Sampling of Mortgage application based on scientific triggers.
• Writing comprehensive credit report. Obtaining and compiling copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Reviewing loan agreements to ensure that they are complete and accurate according to policy.
• Monitor periodic credit reviews & personally visit the largest customers.
• Review of portfolio with respect to delinquency/losses/fraud of the portfolio.
• Designing Re-Structuring plan for consumers who
• are unable to pay back the equated loan installment and loan.
• Arranging of Title Search / Document verifications.
• Filing U/s 138, Civil Suites, and Money Suites through co-ordination with legal team.
• Interacting with Branch Managers and Cluster Manager from risk and loss control perspective.
• Filing & functioning & amending SARFAESI Act – 2002. Preparation of write – off notes. Attending NHB meetings.