Nov 2023 – Mar 2024 · 4 mos · Remote · Remote

• Responsible for SaaS Product Roadmapping (0-1)
• Banking products integration
• User experience (UI/UX)
• Product API Integrations
• Product Requirements Documentation
• Growth product initiatives
• Vendor management
• Android/iOS apps heatmaps
• Solution Wireframing
• Product strategic initiatives
• Product operation management
• Product backlog management
• Product user Journeys
• Product workflows management
• User notification
• User research and market competitive analysis
• User interview to work on hypothesis

Nov 2022 – Nov 2023 · 1 yr · Gurugram, Haryana, India · Remote

• Identified and resolved the key business problems and ran theme-based technical programs across hybrid applications for the Demand, supply, consumer, payments, and VAS teams.
• ML Data modelling for Recommendation engine, Pricing engine, Smart inventory, Catalog management
• Bulit techs (PODs) teams and resolved inventory, logistics business problems.
• Collaborated with stakeholders to define and refine project scope, ensuring successful project delivery.
• Created a roadmap that identified key deadlines, milestones and deliverables, ensuring successful product launches.
• Lead data analytics projects simultaneously with cross-functional teams.
• Migrated over 200 microservices from monolith Hybrid application architecture.
• Internal and external stakeholder management.
• Creating SOPs for Scaled Agile SDLC to ensure quality.
• Vendor management for product integrations and RCA on issues.
• Predictive data analysis and development of machine learning data models.
• Create Jira dashboards for the team and the PMO office for visibility.
• Facilitate product roadmap workshops and project kick-off meetings.
• Product Release Train Management with DevOps.

Apr 2022 – Nov 2022 · 7 mos · Remote · Remote

• Work on RFP, BRD, PRD and write technical solution blogs
• Product wireframes and workflows (draw.io, Lucidchart)
• Product backlog management using Jira
• Product operations management
• Product roadmaps workshops
• Participate in product marketing seminars
• Product demos (A/B testing)
• Product metrics (mix panel, moengage, web-engage, heatmaps, yellow ai)
• Product user journeys mapping
• Product UI/UX (figma)
• Product UAT

Dec 2017 – Apr 2022 · 4 yrs 4 mos · Gurugram, Haryana, India

• Product Owner for a SaaS B2B enterprise hybrid product suite.
• Provide Data analytics dashboards to clients.
• Built a marketplace for the product and scaled to different verticals.
• Increased the customer base from 20 to 45 enterprise-level clientele.
• Requirements gathering with clients across the USA.
• Develop Custom Data dashboard for clients.
• Work on NPI based on module wise Data analytics dashboard.
• Propose new changes and negotiate with the engineering team.
• Vendor management for Product integrations and Work on RCA with the engineering team.
• Conduct product workshops for new product features.
• Product onboarding for Channel partners including UI/UX reviews.
• Writing business case studies for the marketing team.
• Wireframing to optimize the B2B, B2C user journeys.
• Developed a long-term product roadmap that balanced customer needs, business objectives, and technical capabilities
• Collaborated with product management and engineering teams to identify, troubleshoot, and resolve technical issues

Jun 2017 – Dec 2017 · 6 mos · Gurugram, Haryana, India

• Technical Account Management for Channel Partners.
• Product onboarding for Channel partners including UI/UX reviews.
• Stakeholders’ management for cross-functional projects.
• Product integrations with vendors solutions.
• Release management for channel products.
• Product documentation in confluence for the knowledge base.
• Conduct product workshops for Channels for new features.
• Product backlog refinement and management in Jira.
• Conduct all the Scrum ceremonies in the Operations team.
• Internal/External stakeholders management.
• Product BAU Operations management practising ITIL.

Jan 2016 – May 2017 · 1 yr 4 mos · Greater Delhi Area

• Operations Management for existing IT security products and NPIs.
• Product documentations and create processes on confluence.
• Project requirement gathering with facilitate product demos.
• Scrum implementation with agile product R&D teams.
• Managed product backlog in JIRA
• Assist the sales engineering team with new product implementations.
• Product Integrations on Middleware. i.e., IIS, tomcat, apace, and WebLogic.
• Process improvements and make new ones for NPIs

Aug 2015 – Jan 2016 · 5 mos · Delhi, India · Remote

• Operations Management
• Product Training
• Product Integrations with ERP, SAP B1
• Product Onboarding for whiteleballing
• Payment Gateway integrations
• Product Documentation

Apr 2014 – Apr 2015 · 1 yr · Gurugram, Haryana, India

• Served as a Scrum Master with cross-functional teams
• Work on access Control issues related to IBM Notes application, and databases.
• Product Operations for (Point of Sale) SaaS application.
• BAU Product Backlog management and refinement.
• Handled new product integrations including BAU operations.
• Product Onboarding for channels for white labelling.
• Release planning for hotfixes and patches.
• Conduct end-user functional training on the product for new features.
• Migrations Projects Monitoring and managing project adherence.
• Stakeholder management with scheduled status reporting.
• Manage RACI for application migration projects.
• Conduct scrum ceremonies across teams.

Oct 2012 – Dec 2013 · 1 yr 2 mos · Greater Delhi Area

• Operational Management for Hewlett Packard
• Providing IT Infrastructure Management Support, and Application support.
• Active Directory integrations with third-party software.
• Application server monitoring and following ITIL
• Provide Support in Applications like SAP, and CSS workstations.